Job Title: Director of Housekeeping
Department: Rooms
Reports To: General Manager
Status: Full-Time, Year-round, Salaried
Salary: $105,000 to $115,000
Location: Gurney’s Resort & Seawater Spa, Montauk, NY
Housing: Shared Rental Housing Available
Benefits: Medical/Dental/Vision/401k/Life/Pet
About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
The Director of Housekeeping is responsible for overseeing department operations at Gurney's Montauk, ensuring that all guest rooms, public areas, and laundry services are maintained to the highest standards. This role involves managing, training, and leading a team of supervisors, room attendants, and support staff, while also overseeing departmental budgets, training programs, and inventory control. The ideal candidate should have extensive experience in luxury hospitality, excellent leadership skills, and a passion for maintaining elevated service quality.
Key Responsibilities:
- Oversee and manage the entire housekeeping operation, including guest rooms, public spaces, and laundry services.
- Lead, train, and mentor the housekeeping team, including supervisors, room attendants, and support staff, to maintain high service and cleanliness standards.
- Develop and implement efficient cleaning and maintenance schedules to ensure smooth daily operations.
- Monitor and maintain inventory levels of cleaning supplies, linens, and guest amenities, ensuring cost-effective usage and proper stock levels.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards.
- Coordinate with maintenance and other departments to address and resolve issues, such as repairs and service requests, in a timely manner.
- Manage departmental budgets, control expenses, and track performance metrics to ensure efficient operations.
- Provide and enforce PPE, safety, and sanitation standards for the team.
- Address and resolve guest complaints and issues related to housekeeping, ensuring prompt and effective solutions.
- Develop and update standard operating procedures (SOPs) to enhance efficiency and service quality.
- Participate in the hiring, onboarding, and training of housekeeping staff, ensuring a well-trained and motivated team.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.
- 5+ years of housekeeping management experience, with at least 3 years in a senior leadership role within a luxury resort or hotel.
- Strong leadership and team-building skills, with the ability to motivate and inspire staff.
- Excellent organizational and communication skills, with a keen attention to detail.
- Proven experience in managing budgets, controlling costs, and optimizing operations.
- Proficiency in property management systems (e.g., Opera) and inventory management software.
- Knowledge of PPE, safety, and sanitation regulations.
- Strong Interpersonal skills
- Ability to work flexible hours, including weekends and holidays.
- Bi-lingual English and Spanish useful
Physical Requirements:
- Ability to stand and walk for extended periods (up to 8 hours).
- Frequent bending, stooping, kneeling, and reaching.
- Ability to move swiftly between different areas of the property.
- Lift, push, pull, or carry items up to 50 lbs (linens, supplies, equipment).
- Assist with moving furniture or large items as needed.
- Use hands and arms to operate cleaning tools and equipment.
- Perform repetitive tasks efficiently.
- Ability to visually inspect rooms and public areas for cleanliness and maintenance issues.
- Hear and respond to guest and staff inquiries.
- Work in hot, humid, or cold environments, especially in laundry or outdoor areas.
- Exposure to cleaning chemicals, dust, and other environmental factors.
- Clear verbal communication to direct staff and interact with guests.
- Ability to work in a fast-paced environment, especially during peak occupancy.
- Manage multiple tasks and adapt to changing priorities.
Benefits:
- Excellent Medical, Dental & Vision insurance and additional coverage
- 401K with match
- Paid Vacation & PTO
- Employee discounts on dining, spa, merchandise and stays
