Top 6 Help desk analyst Jobs in Southaven, Ms

IT Support Analyst II
AerSale —Memphis, TN
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Paid holidays
End User Support Analyst
Orgill Inc —Collierville, TN
- Google Workspace
- Mid-level
- Windows
Quick Apply
11d
WMS Analyst
Litmus7 —Southaven, MS
- $130,000 - $140,000 a year
- 7 years
- ERP systems
- SQL
8d
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator Corporation —Memphis, TN
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account
Sr. SAP (FICO) Analyst (Germantown/Atlanta)
TK Elevator —Memphis, TN
- Computer science
- Microsoft Excel
- Computer Science
- Paid parental leave
- Health savings account

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IT Support Technician 1
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Ovation Workplace Services Inc —Memphis, TN
Related field; OR an equivalent combination of education, training, and directly related. Related field; OR an equivalent combination of education, training,…
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IT Support Analyst II

AerSale -
Memphis, TN

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Customer communication

Full Job Description

Who we are:
AerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale®, AerTrak® and AerAware).
For more information, visit us at www.aersale.com.

What we Offer:

Medical Insurance
100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance
401K with Employer Contribution
Employee Stock Purchase Plan (ESPP)
Education Reimbursement (related field)
Employee Referral Program and Recognition Program
Paid Holidays and 15 Paid Time-Off Days annually

Job Description:

Essential Duties and Responsibilities:

Provide Level 2 support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot and resolve Windows, Microsoft 365, email, VPN, and application-related issues.
Diagnose hardware, software, network, and connectivity problems.
Support remote and onsite users across multiple locations.
Escalate unresolved issues to Tier III support, engineering teams, or vendors as necessary.
Manage incidents and service requests through the ITSM platform (e.g., Atlassian/Jira)
Meet established SLA and KPI targets.
Document troubleshooting steps, root causes, and resolutions.
Prioritize support requests based on business impact and urgency.
Create, modify, and disable user accounts and groups in Active Directory and Azure AD.
Manage password resets, permissions, group memberships, and access requests.
Support identity and access management processes.
Support Microsoft 365 applications including:
- Outlook
- Teams
- OneDrive
- SharePoint
- Word, Excel, and PowerPoint
Assist with mailbox management, licensing, and user provisioning.
Deploy, configure, and support desktop and laptop systems.
Utilize endpoint management tools such as:
Microsoft Intune
SCCM/ME
Autopilot
Lansweeper
Follow corporate cybersecurity policies and procedures.
Support MFA enrollment and troubleshooting.
Assist with endpoint security initiatives and vulnerability remediation.
Report security incidents and potential risks.
Participate in technology refreshes and hardware deployments.
Support office moves, expansions, and onboarding initiatives.
Assist with testing and implementation of new technologies.
Contribute to process documentation and knowledge base articles.
First-call resolution rate.
SLA compliance.
Customer satisfaction (CSAT).
Ticket backlog management.
Mean Time to Resolution (MTTR).
Knowledge article contributions.

Education and Experience:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Equivalent experience may be substituted for formal education.
3–5 years of IT support or help desk experience.
Experience supporting Microsoft Windows environments.
Experience with Microsoft 365 administration and troubleshooting.
Experience with Active Directory and Azure AD.
Experience with Mobile Device Management.

Preferred Certifications

CompTIA A+.
CompTIA Network+.
Microsoft Certified: Modern Desktop Administrator Associate.
ITIL Foundation.
Microsoft 365 Certified Fundamentals.

Skills and Abilities:

Excellent customer service and communication skills.
Strong analytical and troubleshooting abilities.
Ability to manage multiple priorities simultaneously.
Strong documentation and organizational skills.
Ability to work independently and within a team environment.

Technical Skills

Windows 11.
Microsoft 365.
Active Directory.
Azure Active Directory / Entra ID.
Microsoft Intune.
TCP/IP networking fundamentals.
Remote support tools (TeamViewer).
Atlassian/Jira or similar ITSM platforms.
Pentagon ERP.
Lansweeper IT Asset Management.

If you would like to see your career take flight, apply today!

Aersale is an Equal Opportunity Employer. The company prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, general identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. As a Government Contractor Aersale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status . If you are an Individual with Disability and require any assistance with the application process please contact Human Resources at: [email protected] .

Apply Now

Refine Your Search

help desk analyst jobs in southaven, ms

IT Support Analyst II

End User Support Analyst

WMS Analyst

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

Sr. SAP (FICO) Analyst (Germantown/Atlanta)

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