Top 97 Guest service agent Jobs in Southborough, Ma

Guest Service Agent
Hilton Garden Inn Marlborough —Marlborough, MA
- $16.50 - $18.00 an hour
- Part-time
- Accounting
- Communication skills
- Entry level
- Paid time off
- Employee discount
Quick Apply
Night Audit-1
Embassy Suites Boston Marlborough —Marlborough, MA
- $20 - $21 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- 401(k) matching
Quick Apply
5d
Part time Guest Service Associate- Cannabis
Green Meadows Farms —Marlborough, MA
- $17 - $20 an hour
- Part-time
- Research
- Cash register
- Ability to lift 50 pounds
Quick Apply
Night Audit-2
Embassy Suites Boston Marlborough —Marlborough, MA
- $20 - $21 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- 401(k) matching
Quick Apply
12d
Guest Service Agent - Hilton Boston Park Plaza
Hilton —Boston, MA
- $30 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
11d
Guest Services Agent
Four Seasons —Boston, MA
- $32.45 an hour
- Weekends as needed
- Hotel
- Military encouraged
- Entry level
- Health insurance
- Dental insurance
Front Desk Agent | Hilton Garden Inn, Marlborough
CSM Lodging Services Incorporated —Marlborough, MA
- $16.50 - $18.00 an hour
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Part Time | Hotel Front Desk Agent
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
10d
GUEST SERVICES AGENT (PART TIME)
Flik Hospitality Group —Ashland, MA
- $18 an hour
- Part-time
- Background check
- Hotel
- Accounting
- Commuter assistance
- Disability insurance
Quick Apply
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
4d
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Front Desk Agent
Foxfruit —Boston, MA
- $3,780 - $4,400 a month
- Full-time
- Office
- High school diploma or GED
- Communication skills
Quick Apply
5d
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Reservations Agent
The Langham Boston —Boston, MA
- $34.20 - $34.50 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Quick Apply
Office Assistant
Liberate —Boston, MA
- $25 - $30 an hour
- Part-time
- Office
- Communication skills
- Entry level
Front Desk Agent, Part-Time | Courtyard, Boston Natick
Courtyard by Marriott, Boston Natick —Natick, MA
- $17 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply

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guest service agent jobs near southborough, ma

Guest Service Agent

Hilton Garden Inn Marlborough -
Marlborough, MA

Quick Apply

Job Details

Part-time | Full-time
$16.50 - $18.00 an hour

Benefits

Paid time off
Employee discount

Qualifications

Phone communication

Full Job Description

Hilton Garden Inn Marlborough - Must have weekend availability

Job Summary
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will serve as the welcoming face of our hotel, providing exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your positive attitude and attention to detail will help foster a warm, inviting environment that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest relations.

Responsibilities

Greet guests warmly upon arrival, providing a friendly and professional first impression.
Manage guest check-in and check-out procedures efficiently using hotel management software.
Handle guest inquiries, requests, and complaints with patience and problem-solving skills to ensure satisfaction.
Operate multi-line phone systems with excellent phone etiquette, directing calls accurately and courteously.
Assist with reservations, room assignments, and billing processes to streamline guest experiences.
Maintain accurate records of guest interactions, reservations, and special requests for quality assurance.
Support night audit activities by reconciling accounts and preparing reports to ensure financial accuracy overnight.
Collaborate with housekeeping and maintenance teams to address guest needs promptly and effectively.
Promote hotel amenities and local attractions to enhance guest stay experiences.

Requirements

Proven experience in hotel management or front desk operations within the hospitality industry.
Strong customer service skills with a passion for creating positive guest experiences.
Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
Knowledge of hotel management systems and multi-line phone systems is preferred.
Experience with night audit procedures or resort operations is a plus.
Excellent communication skills, including phone etiquette and professional demeanor.
Ability to handle high-pressure situations with tact and professionalism.
Previous hotel experience involving guest services, hospitality management, or resort operations is advantageous. Join us in delivering exceptional hospitality that leaves lasting impressions! We’re committed to fostering a vibrant work environment where your enthusiasm makes a difference every day.

Pay: $16.50 - $18.00 per hour

Benefits:

Employee discount
Paid time off

Application Question(s):

Are you able to maintain a flexible & rotating schedule with Fridays, Saturdays & Sundays? What type of schedule are you looking for?
What does “BrightHearted Guest Service” mean to you in a hotel environment? Tell us about a time you turned around a negative guest/customer experience. What did you do, and what was the outcome?

This role requires standing for long periods, constant guest interaction, and handling both positive and challenging situations. What interests you specifically about working at the front desk of a hotel versus other types of customer service roles?

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in southborough, ma

Guest Service Agent

Night Audit-1

Part time Guest Service Associate- Cannabis

Night Audit-2

Guest Service Agent - Hilton Boston Park Plaza

Guest Services Agent

Front Desk Agent | Hilton Garden Inn, Marlborough

Part Time | Hotel Front Desk Agent

GUEST SERVICES AGENT (PART TIME)

Reservations Agent - Hotel Commonwealth

Guest Service Ambassador

Guest Services Supv

Front Desk Agent

Front Desk Agent

Reservations Agent

Office Assistant

Front Desk Agent, Part-Time | Courtyard, Boston Natick

Overnight Front Desk Agent

Guest Service Agent

Guest Service Agent

I want to receive the latest job alert for guest service agent in southborough, ma

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