Top 280 Inside sales Jobs in Southborough, Ma

Customer Service Manager
NorthStock, Inc. —Southborough, MA
- From $80,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
3d
Inside Sales Representative
DPR Construction —Boston, MA
- Full-time
- Office
- Data entry
- 1 year
Inside Sales
Consolidated Electrical Distributors —Maynard, MA
- $30 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
Distributor Sales Representative
Costa Fruit and Produce Company —Boston, MA
- $75,000 - $100,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Inside Sales Representative (317)
ABC® Supply Co. Inc. —Sudbury, MA
- $18 - $22 an hour
- Full-time
- Computer literacy
- Military encouraged
- Warehouse
- Paid holidays
- Disability insurance
3d
MA Inside Sales Insurance Trainee - Personal Lines
AAA Northeast —Massachusetts
- $23.75 - $28.75 an hour
- Online Application
- Remote
- Sales
- Customer service
- Research
- Paid training
- Wellness program
2d
Inside Sales Representative
ADESA —Acton, MA
- $22 - $25 an hour
- Background check
- 18 years or older
- Computer literacy
- Paid holidays
- Paid time off
Quick Apply
Account Executive, Digital Sales
SS&C Technologies —Waltham, MA
- $80,000 - $85,000 a year
- Online Application
- Mid-level
- Bachelor's degree
- 1 year
- Paid holidays
- Health insurance
Inside Sales Representative
The Hollister Group —Natick, MA
- $52,000 a year
- Full-time
- Office
- Business development
- In-person
Quick Apply
Account Manager
Confidential —Boston, MA
- $55,000 a year
- Full-time
- English
- Mid-level
- Business development
Quick Apply
Inside Sales Associate
SCP Distributors LLC —Hopkinton, MA
- Up to $25 an hour
- Full-time
- 18 years or older
- Computer literacy
- Merchandising
- Paid parental leave
- Health savings account
Quick Apply
11d
Inside Sales Representative (1202)
ABC® Supply Co. Inc. —Framingham, MA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Military encouraged
- Warehouse
- Paid holidays
- Disability insurance
Inside Sales (Entry Level)
Micro Tech Staffing Group of Worcester —Bolton, MA
- From $20 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
Quick Apply
4d
Inside Sales Representative
Lansing Building Products LLC —Southborough, MA
- $22 - $26 an hour
- Full-time
- Spanish
- Computer literacy
- Warehouse
- Wellness program
- Paid parental leave
Quick Apply
12d
Senior Customer Service Representative
NorthStock, Inc. —Southborough, MA
- From $30 an hour
- Full-time
- Customer service
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
Showroom Sales Representative
Bronwick, LLC —Everett, MA
- $85,000 - $125,000 a year
- Urgently hiring
- Sales
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d
Inside Sales Representative (7397)
ABC® Supply Interiors, Inc. —Medway, MA
- $25 - $28 an hour
- Full-time
- Computer literacy
- Military encouraged
- Warehouse
- Paid holidays
- Disability insurance
Inside Sales Rep
The Judge Group —Worcester, MA
- $70,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Engineering
Quick Apply
Entry Level Insurance Sales Agent - Hybrid Remote (MA)
Bankers Life —Worcester, MA
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply
Entry Level Insurance Sales Agent - Hybrid Remote (MA)
Bankers Life —Waltham, MA
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply

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Customer Service Manager

NorthStock, Inc.
Southborough, MA

Quick Apply

Job Details

Full-time
From $80,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Management
Customer returns handling
Interpersonal skills
Managing teams in a customer support role
Phone communication
Team leadership
Coaching
ERP systems
Performance management
Team development
Supervising experience
Attention to detail
Quality improvement
Organizational skills
Computer skills
Process improvement planning
Associate's degree
Client interaction via phone calls

Full Job Description

NorthStock is a growing ecommerce distributor of commercial and industrial HVAC equipment and replacement parts. Since 2003, we have provided HVAC professionals with the products they need to keep facilities operating.

We are seeking an experienced Customer Service Manager to lead our customer service function while remaining actively involved in day-to-day customer support. This is a full-time, in-office position located in Southborough, MA.

We are looking for a tech-savvy, customer-focused leader with excellent telephone and communication skills who can take ownership of customer service operations, resolve complex customer issues, develop team members, and ensure customers receive prompt and professional support.

This is a hands-on management position. The Customer Service Manager will work directly with customers by phone and email while also managing escalations, training, procedures, workload, and day-to-day customer service decisions. The position will work closely with our Order Processing team to ensure customers are supported throughout the order lifecycle.

This role is ideal for someone who enjoys solving problems, developing people, improving processes, and taking ownership of customer service performance in a growing company.

Responsibilities

Lead the day-to-day operations of the Customer Service department.
Provide hands-on customer support by phone and email.
Ensure customer inquiries and issues are addressed promptly, accurately, and professionally.
Manage escalated customer issues and make appropriate day-to-day decisions to resolve them.
Assist customers with order status, returns, replacements, refunds, warranty issues, delivery problems, and other post-order concerns.
Coordinate with the Order Processing team and suppliers to resolve customer and order issues.
Monitor customer service workload and ensure outstanding issues are followed through to resolution.
Train, coach, and support customer service team members.
Assist with recruiting, onboarding, and training new team members.
Establish clear expectations and hold team members accountable for performance, reliability, and adherence to procedures.
Develop, maintain, and improve customer service procedures and documentation.
Identify recurring problems and implement process improvements to reduce customer issues and improve efficiency.
Ensure customer interactions, issues, and resolutions are accurately documented in company systems.
Handle multiple software platforms, tasks, emails, and phone calls in a fast-paced environment.
De-escalate difficult situations and resolve customer concerns with professionalism and sound judgment.
Work closely with company leadership to identify opportunities to improve the overall customer experience.

Requirements

5+ years of customer service, service coordination, order management, inside sales support, or related experience.
Prior experience supervising, leading, training, or mentoring customer service employees.
Excellent telephone skills and strong customer service instincts.
Excellent verbal and written communication skills.
Demonstrated ability to independently manage and resolve complex customer issues.
Strong leadership, coaching, and decision-making skills.
Ability to accurately document customer interactions, issues, and resolutions.
Advanced computer skills and the ability to quickly learn new software systems.
Experience using ERP software platforms.
Strong organizational skills and attention to detail.
Ability to prioritize effectively and manage multiple responsibilities in a fast-paced environment.
Process-oriented mindset with experience identifying and implementing improvements.
Dependable and punctual attendance.
Distribution, manufacturing, industrial, HVAC, plumbing, electrical, or related industry experience preferred.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Associate (Required)

Experience:

Customer Service Manager: 5 years (Required)

Ability to Commute:

Southborough, MA 01772 (Required)

Work Location: In person

Quick Apply

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I want to receive the latest job alert for inside sales in southborough, ma

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