call center manager jobs in southbridge, ma

The Brigham and Women's Hospital, Inc. —Westwood, MA4

Proficient in using contact center technology and tools, such as workforce management software, call routing systems, and quality monitoring platforms.

EmblemHealth —Farmington, CT3.4

Lead and develop teams to quickly diagnose root causes to problem areas. Knowledge of telephone system technology, especially ACD mechanics (Preferred).

Careforth —Columbus, OH4

Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.

KnitWell Group —Pataskala, OH2.7

This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…