1. Apply knowledge of National Grid construction standards, Electrical Service Information and Requirements, and applicable portions of the NEC and NESC to field and construction applications.
2. Read and interpret one line diagrams, site plans, load data, and other technical documentation related to electric distribution work.
3. Perform technical evaluations related to electric distribution facilities.
4. Utilize current and future Work Management Systems and related tools to develop, issue, and progress work packages.
5. Provide technical guidance to customers regarding electric service requirements, modifications, and related matters.
6. Communicate effectively with customers, municipal representatives, regulatory agencies, and other external stakeholders, including contractors.
7. Work with internal departments to support efficient work execution and overall process flow.
8. Support teamwork and efficient work practices across projects and departmental activities.
9. Travel as required to support job responsibilities.
10. Provide on the job guidance and peer support.
11. Respond to emergency call outs and work extended or planned hours during system emergencies or significant operational events as required.
Knowledge & Experience
Working knowledge of customer service techniques and approaches, along with knowledge of electric distribution theory and utility construction practices. Demonstrated oral and written communication and interpersonal skills, with the ability to develop and maintain positive customer relationships and respond appropriately to customer concerns. Ability to work collaboratively as part of a team environment. Understanding of municipal regulations and permitting requirements. Proficiency in current Work Management Systems.
