Top 3363 Customer specialist Jobs in Southfield, Mi

Call Center Specialist
EPIC Health System LLC —Southfield, MI
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Invoicing Specialist (Full Time)
Motor City Seafood Company LLC —Highland Park, MI
- $20 - $22 a week
- Full-time
- Microsoft Word
- OSHA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Wayne County Assistance Payments Worker 8-11
State of Michigan —Detroit, MI
- $49,982.40 - $72,779.20 a year
- Full-time
- Hybrid work
- Office
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account
Internal Medicine Primary Care Physician
Alliance Health Professionals —Macomb County, MI
- $210,000 - $230,000 a year
- Full-time
- Background check
- Medicine
- Internal Medicine
- Health insurance
- Dental insurance
Quick Apply
Speech-Language Pathologist (Licensed) - Bonus Pay!
Healing Haven —Clinton Township, MI
- $90,000 - $125,600 a year
- Full-time
- HIPAA
- Mid-level
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
2d
Fully Licensed Clinical Therapist
Team Wellness Center —Detroit, MI
- From $70,700 a year
- Full-time
- LPC
- Outpatient experience
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Career Development Facilitator/Career Coach - PATH/FAE&T
Downriver Community Conference —Wyandotte, MI
- From $41,000 a year
- Full-time
- Background check
- Classroom
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Bilingual Assistant Liaison/Property Manager (Mandarin/English)
CSI Support & Development —Madison Heights, MI
- $21.63 an hour
- Full-time
- English
- Research
- Office
- Opportunities for advancement
Quick Apply
RN House Supervisor: PRN - Days and Nights
Havenwyck Hospital (UHS) —Auburn Hills, MI
- 12 hour shift
- CPR Certification
- Nursing
- Psychiatry
- Paid time off
- Opportunities for advancement
Quick Apply
Speech-Language Pathologist (Licensed) - Bonus Pay!
Healing Haven —Madison Heights, MI
- $90,000 - $125,600 a year
- Full-time
- HIPAA
- Mid-level
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
2d
Registered Nurse - Nurse Care Manager - Dearborn
PsyGenics —Dearborn, MI
- Up to $80,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Nursing
- Addiction Medicine
- Free parking
- Continuing education credits
Quick Apply
13d
Endodontist
Canton Family Dentistry —Canton, MI
- Full-time
- Dental office
- Doctoral degree
- Senior level
- Continuing education credits
- Health insurance
Optometrist
Lens Society —Sterling Heights, MI
- $90,610.71 - $160,000.00 a year
- Part-time
- Anatomy knowledge
- Vital signs
- Customer service
- Paid parental leave
- Health insurance
Quick Apply
SW SUPPORTS COORDINATOR
AgeWays —Clinton Township, MI
- Online Application
- Microsoft Outlook
- Experience working with individuals with disabilities
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Dental Professional Relationship Coordinator & Social Media Manager
Dental Implant Center of Royal Oak —Royal Oak, MI
- From $18 an hour
- Full-time
- Background check
- Private practice
- Dental office
- Health insurance
- Dental insurance
Quick Apply
SW SUPPORTS COORDINATOR
AgeWays —Clinton Township, MI
- Online Application
- Microsoft Outlook
- Experience working with individuals with disabilities
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Automotive Diagnostic Software Support Specialist
HCL Technologies —Farmington, MI
- $20 an hour
- 8 hour shift
- Hybrid work
- Background check
- Writing skills
- English
- Health savings account
- AD&D insurance
Quick Apply
Clinical Supervisor Adult Outpatient Services
MISIDE —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- LPC
- Mid-level
- Office
Quick Apply
Manager of Franchise Development
CRDN —Berkley, MI
- $55,000 - $65,000 a year
- Full-time
- Background check
- Marketing
- Research
- Health savings account
- Disability insurance
Quick Apply
Sales Account Manager
Asphalt Specialists, LLC. —Pontiac, MI
- Full-time
- Mid-level
- Business development
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
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customer specialist jobs near southfield, mi

Call Center Specialist

EPIC Health System LLC -
Southfield, MI

Quick Apply

Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Electronic health records (EHR) management
Phone communication
Client rapport building
High school diploma or GED
Client interaction via phone calls

Full Job Description

Job Title: Call Center Specialist

Location: Southfield, Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You’ll Do

Be the Voice and Advocate for Our Patients

Serve as the primary point of contact via phone for patients across multiple clinic locations.
Provide professional, empathetic, and solution-oriented support.
Handle high call volumes while maintaining quality and accuracy.
De-escalate concerns and ensure patients feel heard, valued, and supported.

Appointment Scheduling & Care Coordination

Schedule, reschedule, and confirm patient appointments efficiently.
Provide patients with clear instructions regarding visits, documentation, and next steps.
Coordinate communication between providers, clinics, pharmacies, and external partners.
Support pre- and post-visit workflows including reminders and follow-ups.

Patient Records & Documentation

Accurately enter and update patient information in Electronic Health Record (EHR) systems.
Maintain strict adherence to HIPAA and confidentiality standards.
Document all patient interactions clearly and thoroughly.

Remove Barriers & Improve Access

Identify and address barriers to care such as scheduling conflicts or access issues.
Guide patients to appropriate services, resources, or departments.
Support patients with clear explanations of services and processes.

Service Excellence & Performance

Deliver a high-quality patient experience on every call.
Meet performance metrics including call volume, response time, and patient satisfaction.
Collaborate with clinic and administrative teams to improve workflows and reduce delays.
Participate in training and continuous improvement initiatives.

What You Bring

Required Qualifications

High school diploma or GED.
Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
Strong verbal communication skills with a professional phone presence.
Excellent interpersonal skills with the ability to build trust quickly.
Strong organizational and multitasking abilities.
Comfortable with technology, including EHR systems (training provided).
Ability to thrive in a fast-paced, team-oriented environment.

Preferred Qualifications

Experience in a healthcare call center or medical office setting.
Experience with appointment scheduling and patient coordination.
Familiarity with EHR systems.
Experience handling escalated calls or difficult situations.

Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it’s a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You’ll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer

Competitive compensation
Comprehensive benefits package (Medical, Dental, Vision)
Short- and Long-Term Disability, Life & AD&D Insurance
401(k) retirement plan
Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
Professional and personal development opportunities
Employee recognition and assistance programs
Supportive, high-performance team environment

Ready to Make an Impact?

If you’re passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we’d love to hear from you.

Apply today and grow with EPIC Health.

Quick Apply

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customer specialist jobs in southfield, mi