SUMMARY:
The Program Manager, Volunteers of America Michigan (VOAMI) is an at-will position that will report directly to the Vice President of Social Services. This position will be responsible for the supervisory and operational oversight of the agency’s Detroit Veteran Transitional Housing (Grant Per Diem) and Grant and Per Diem Case Management (GPD-CM) programs in Detroit, Michigan. This role will be highly visible in community relations and communication.
ESSENTIAL JOB FUNCTIONS:
- Lead and manage the daily operations of the grant programs within the facility, clinical and non-clinical staff, and housing programs for homeless veterans
- Assist in developing, implementing, and monitoring program budget
- Primary point of contact for Detroit’s Veteran Affairs Medical Center (VAMC) for all incoming referrals, program participants, and emergent needs
- Work cohesively with VA liaisons for Grant and Per Diem and Grant and Per Diem Case Management to ensure participant success and quality outcomes.
- Champion new electronic health record project implementation, actively engage in process improvement, train, support and hold team members accountable for sustainable outcomes.
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Share 24-hour on-call oversight with Resident Specialist Supervisor and Lead Resident specialist, which may lead to physically providing onsite support.
- Monitor systems to ensure efficient and economically sound operations
- Ensure compliance with VOAMI policies and procedures
- Ensure employee and client safety and proper risk control of known hazards
- Manages and responds to crises and emergencies
- Manage small caseload of clients, supporting fluctuations in daily census
- Actively coach and develop staff in case management best practices (data quality, case file integrity, client interaction, individualized service plans, etc.)
- Manage grant renewals, reports, budgets and correspondence relative to assigned programs, in partnership with the Vice President of Social Services. Write periodic reports to comply with grant requirements
- Collaborate with Vice President of Social Services, Supportive Services for Veteran Families (SSVF), and Suicide Prevention and Referral Program for Veterans (SERV) Program Manager to ensure efficient program operations and build relationships with community partners and other program stakeholders
- Work alongside program management and staff from other geographic locations
- Take ownership of program operations, and cooperate with the Compliance team on correcting exceptions and/or implementing recommendations
- Assist with CARF accreditation planning and implementation
- Meet with VA and community service agencies to provide coordination of collaborative efforts and ensure cooperation and coordination for providing comprehensive services
- Participate in required program meetings/conferences and VOAMI Leadership/Compliance training
- Assist with case management platform training and use with program staff
- Review and certify client eligibility, and complete financial assistance requests
- Provide guidance to both frontline and support staff on program guidelines and regulations
- Ensure accuracy of database systems information
RELATED JOB FUNCTIONS:
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Recruit, interview, hire, and train staff for GPD and GPD-CM Leadership roles.
- Oversee the daily operations of the building
- Provide constructive and timely performance evaluations
- Develop/Maintain partnerships with community resources, community Continuums of Care and referral sources
- Other duties as assigned by the Vice President of Social Services
SUPERVISION:
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Resident Specialist Supervisor
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Kitchen Manager
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Lead Case Manager
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
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Knowledge of mental illness, trauma, substance abuse, physical disability and other common barriers for the homeless and at-risk veteran population, and an ability to work with these individuals
- Knowledge of grants and contract fundamentals
- Ability to work flexible hours and travel as required.
- Knowledge of community-based resources, social service referral networks and advocacy practices relevant to the homeless and at-risk veteran population
- Excellent organizational skills and attention to detail
- Strong supervisory and leadership skills
- Strong analytical and problem-solving skills
- Ability to organize and perform work independent of direct supervision
- Ability to use sound judgment in crisis situations
- Ability to work effectively with individuals of varying incomes, skill levels, experiences, and backgrounds
- Ability to manage multiple tasks simultaneously through effective planning
- Commitment to the mission and values of VOAMI
Other Requirements:
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Ability to work various shifts and irregular hours as needed, including attendance at mandatory meetings and trainings
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Must maintain a valid Michigan driver’s license and driving record that satisfies insurability requirements
REQUIRED EDUCATION AND EXPERIENCE:
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Bachelor’s Degree in a Human Service field or equivalent combination of experience and education.
- Preferred fully licensed in the state of Michigan with one of the following: LPC, LMSW, LP with either CADC or CAADC certification
- Minimum of three years of case management supervision experience with three years of program management
ESSENTIAL REQUIREMENTS:
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, hear, use hands and fingers to manipulate keys on a keyboard, and drive. The vision requirement includes close and distant vision. Occasionally required to lift to 10 pounds. Reasonable accommodation may be provided to enable individuals with disabilities to complete the application process or to perform the essential duties of the job. To request accommodation, please contact: [email protected].
Environmental Working Requirements:
Work is done either on-site or remote with exposure to computer screens. Assignments may require work done individually or in teams with members at various staffing levels. The work environment, at times, may subject staff to behavioral and medical events that could be physically hazardous.
VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
