Top 5 Helpdesk specialist Jobs in Southfield Mi

IT Operations Specialist
Leoni —Farmington Hills, MI
- Hybrid work
- English
- Mid-level
- Bachelor's degree
Help desk Technician
Trilon Group —Canton, MI
- $23 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Yardi Software Support Specialist
Village Green —Southfield, MI
- $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Care Solution —Detroit, MI
- $23 - $26 an hour
- Call employer
- Customer service
- Computer literacy
- Mid-level
Quick Apply
11d
IT Support Specialist II
Niterra North America Inc —Wixom, MI
- $55,000 - $67,000 a year
- Overtime
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply

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IT Support Specialist II
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helpdesk specialist jobs near southfield mi

IT Operations Specialist

Leoni -
Farmington Hills, MI

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Job Details

Qualifications

Customer communication

Full Job Description

Company Description

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and EUR 3.9 billion in sales in 2025, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.

Job Description

We are looking for an IT Specialist, responsible to receive incoming tickets independent from the communication channel, performs high-level analysis and qualification of the ticket and ensures that the tickets are solved or routed right according to the next level of support.

Candidates should be able to:

Responds to incoming calls / mails / chats / Self-service portal contacts / service requests based on GSD standards
Diagnoses and resolve issues with the help of developed knowledge and knowledge base
Cold / Warm transfer of unresolved Tickets to higher Levels
Asks additional questions to End User if requested by higher Levels
Accurate recording of issues in the ITSM Ticketing Tool of Customer and assigns to the appropriate team for execution
Handles incoming user / access permission request as well as other service requests until execution
Identifies tickets for Knowledge base
Maintain and support a high availability of Data Center infrastructure
Supports users with extended knowledge to resolve Tickets in the specific knowledge area. (E.g. SAP, Microsoft Office, VPN, Exchange, Cisco Collaboration Platform, Mobile Devices)
Performs ticket analyzes (second level) including information requests to the end user
Solves tickets and communicates solution description / Knowledge base article
Handles Non-Standard Service Requests on expert level
Determines the quality and completeness of ticket’s transferred

Qualifications and Experience

Qualifications:

Bachelor’s degree of Information System Management or related
2+ years of prior Helpdesk experience
Preferred ITIL Foundation Certification
Excellent communication skills in English (Both written and verbal)

We offer:

All the benefits of a top employer committed to further development, intercultural exchange and innovation.

Self-determined and flexible working and home office options

Benefits

Benefit offerings to be discussed throughout interview process.

Interested?

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.

Allison Kot

Email Address:[email protected]

Apply Now

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helpdesk specialist jobs in southfield mi

IT Operations Specialist

Help desk Technician

Yardi Software Support Specialist

Help Desk Technician

IT Support Specialist II

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