Top 51 Legal manager Jobs in Southfield Mi

Contact Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
5d
Paralegal/Legal Operations Manager Construction and Real Estate
Plante Moran —Southfield, MI
- $80,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Legal Assistant Manager
GRT Financial —Southfield, MI
- $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
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Contracts Manager
Headlands Research —Detroit, MI
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
Lead Counsel, Controversies
Ford Motor Company —Dearborn, MI
- $141,700 - $268,300 a year
- Online Application
- Hybrid work
- Continuous improvement
- US work authorization
- Senior level
- Paid parental leave
- Paid holidays
1d
Case Manager
Mike Morse Service Organization LLC —Southfield, MI
- Research
- Mid-level
3d
OGC | Manager - Legal Administration
Deloitte —Detroit, MI
- $93,000 - $191,000 a year
- Full-time
- Microsoft Word
- 5 years
- Office
Integrity & Compliance Program Manager
Trinity Health —Livonia, MI
- $47.23 - $70.85 an hour
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
Compliance Site Manager
Henry Ford Health —Detroit, MI
- Day shift
- Hospital
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Senior eDiscovery Analytics Lead
Contact Government Services, LLC —Detroit, MI
- $114,816.00 - $165,845.33 a year
- Full-time
- Hybrid work
- 5 years
- Databases
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
ALS Lab Manager
Contact Government Services, LLC —Detroit, MI
- $102,890.67 - $139,637.34 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Senior ALS Lab Manager
Contact Government Services, LLC —Detroit, MI
- $132,288.00 - $191,082.67 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Subrogation Supervisor
Latitude Subrogation Services —Bloomfield Hills, MI
- Full-time
- Customer service
- 5 years
- Computer literacy
Quick Apply
Contracting Counsel Manager
Accenture —Detroit, MI
- $87,400 - $293,800 a year
- Full-time
- 3 years
- Accounting
- US work authorization
- Paid holidays
- Disability insurance
4d
eDiscovery Analytics Lead
Contact Government Services, LLC —Detroit, MI
- $89,301.33 - $121,194.66 a year
- Full-time
- Hybrid work
- 5 years
- Databases
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager of Contested Matters
Stillman Law Office —Farmington Hills, MI
- $60,000 - $70,000 a year
- Full-time
- Management
- Supervising experience
- Mentoring
Quick Apply
Specialist Manager, Government Client Contracts Management (Fed Health)
Deloitte —Detroit, MI
- $93,000 - $171,300 a year
- Full-time
- Finance
- 8 years
- Bachelor's degree
Tax Manager, Legal Entity Management
Deloitte —Detroit, MI
- $144,600 - $274,750 a year
- Full-time
- Hybrid work
- CPA
- Up to 50% travel
- Finance
Energy Assistance Services Compliance Manager
The Salvation Army Central Territory —Southfield, MI
- Online Application
- Microsoft Outlook
- Computer literacy
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
Legal VA Case Manager
Disability Law Group —Troy, MI
- $20 - $24 an hour
- Full-time
- Hybrid work
- Mid-level
- Associate's degree
- 2 years
- Opportunities for advancement
Quick Apply

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Contact Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year
5 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Contact Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

legal manager jobs in southfield mi

Contact Center Operations Manager

Paralegal/Legal Operations Manager Construction and Real Estate

Legal Assistant Manager

Contracts Manager

Lead Counsel, Controversies

Case Manager

OGC | Manager - Legal Administration

Integrity & Compliance Program Manager

Compliance Site Manager

Senior eDiscovery Analytics Lead

ALS Lab Manager

Senior ALS Lab Manager

Subrogation Supervisor

Contracting Counsel Manager

eDiscovery Analytics Lead

Manager of Contested Matters

Specialist Manager, Government Client Contracts Management (Fed Health)

Tax Manager, Legal Entity Management

Energy Assistance Services Compliance Manager

Legal VA Case Manager

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