Top 35 Patient access specialist Jobs in Southfield Mi

Call Center Specialist
EPIC Health System LLC —Southfield, MI
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
19h
Utilization Management Specialist
Corewell Health —Southfield, MI
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
10d
Quality Specialist
EPIC Health System —Southfield, MI
- Mid-level
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Rights Specialist 13 (Field/Community Rights Specialist) - ORR
State of Michigan —Wayne, MI
- $31.98 - $47.79 an hour
- Online Application
- Hybrid work
- Background check
- Psychiatry
- Inpatient
- Paid parental leave
- Health savings account
Patient Outreach Improvement Specialist (Hybrid/In Detroit or Jackson) - Mosaic CIN
Henry Ford Health —Detroit, MI
- Day shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
Outreach Specialist
HarmonyCares —Troy, MI
- $14.85 - $23.69 an hour
- Full-time
- Remote
- Microsoft Access
- Computer literacy
- HIPAA
- Paid training
- Paid holidays
Patient Access Specialist
Gastrointestinal Specialists PC —Troy, MI
- $16.50 - $18.00 an hour
- Full-time
- HIPAA
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3d
Insurance Data Entry Specialist
Smile America Partners —Farmington Hills, MI
- Weekends as needed
- Dental office
- High school diploma or GED
- Children
Patient Care Coordinator
AlpineCare —Troy, MI
- $25 - $27 an hour
- Full-time
- CPR Certification
- Medical office experience
- Administrative experience
- Mileage reimbursement
- Health insurance
Quick Apply
Health Information Technology Specialist Central
IQVIA —Detroit, MI
- $125,000 - $135,000 a year
- Full-time
- System design
- Mid-level
- Master's degree
Patient Service Specialist
Concentra —Romulus, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Commuter assistance
- Disability insurance
9d
Patient Access Specialist
Corewell Health —Taylor, MI
- Full-time
- Word processing
- HIPAA
- High school diploma or GED
Chart Retrieval Specialist - Detroit MI
Datavant —Detroit, MI
- Part-time
- Customer service
- Computer literacy
- HIPAA
- Paid training
- Mileage reimbursement
12d
Front Office Coordinator - Ferndale, MI
Athletico Physical Therapy —Ferndale, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Surgical Boarding Specialist Coordinator
McLaren Health Care —Southfield, MI
- Full-time
- Microsoft Outlook
- Surgery
- Writing skills
Front Office Coordinator - Dearborn Heights, MI
Athletico Physical Therapy —Dearborn Heights, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Compliance and Credentialing Support Specialist
JVHL —Allen Park, MI
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
11d
Prior Authorization Certified Pharmacy Technician
Shields Health Solutions —Detroit, MI
- $19.45 - $22.21 an hour
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Summit Surgery Center - Business Office Specialist
Regent Surgical —Troy, MI
- Full-time
- Surgery
- BLS Certification
- HIPAA
Quick Apply
Call Center Specialist - Polish Speaking
EPIC Health System LLC —Southfield, MI
- Full-time
- Medical office experience
- HIPAA
- English
- AD&D insurance
- Paid holidays
Quick Apply
19h

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Call Center Specialist

EPIC Health System LLC -
Southfield, MI

Quick Apply

Job Details

Full-time
19 hours ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Electronic health records (EHR) management
Phone communication
Client rapport building
High school diploma or GED
Client interaction via phone calls

Full Job Description

Job Title: Call Center Specialist

Location: Southfield, Michigan (On-site)
Employment Type: Full-Time

Be the Voice of Patient Care at EPIC Health

At EPIC Health, every patient interaction matters. From the first phone call to post-visit follow-up, we believe exceptional care begins with exceptional service.

As a Call Center Specialist, you are the first point of contact for our patients—setting the tone for their entire healthcare experience. This role is ideal for a customer service professional who thrives in a fast-paced, high-volume call environment and is passionate about helping others.

You will provide empathetic support, clear communication, and efficient solutions to ensure every patient interaction is seamless, respectful, and positive.

What You’ll Do

Be the Voice and Advocate for Our Patients

Serve as the primary point of contact via phone for patients across multiple clinic locations.
Provide professional, empathetic, and solution-oriented support.
Handle high call volumes while maintaining quality and accuracy.
De-escalate concerns and ensure patients feel heard, valued, and supported.

Appointment Scheduling & Care Coordination

Schedule, reschedule, and confirm patient appointments efficiently.
Provide patients with clear instructions regarding visits, documentation, and next steps.
Coordinate communication between providers, clinics, pharmacies, and external partners.
Support pre- and post-visit workflows including reminders and follow-ups.

Patient Records & Documentation

Accurately enter and update patient information in Electronic Health Record (EHR) systems.
Maintain strict adherence to HIPAA and confidentiality standards.
Document all patient interactions clearly and thoroughly.

Remove Barriers & Improve Access

Identify and address barriers to care such as scheduling conflicts or access issues.
Guide patients to appropriate services, resources, or departments.
Support patients with clear explanations of services and processes.

Service Excellence & Performance

Deliver a high-quality patient experience on every call.
Meet performance metrics including call volume, response time, and patient satisfaction.
Collaborate with clinic and administrative teams to improve workflows and reduce delays.
Participate in training and continuous improvement initiatives.

What You Bring

Required Qualifications

High school diploma or GED.
Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred).
Strong verbal communication skills with a professional phone presence.
Excellent interpersonal skills with the ability to build trust quickly.
Strong organizational and multitasking abilities.
Comfortable with technology, including EHR systems (training provided).
Ability to thrive in a fast-paced, team-oriented environment.

Preferred Qualifications

Experience in a healthcare call center or medical office setting.
Experience with appointment scheduling and patient coordination.
Familiarity with EHR systems.
Experience handling escalated calls or difficult situations.

Why Join EPIC Health?

At EPIC Health, we are transforming how healthcare is delivered—focusing on compassion, accessibility, and comprehensive care for the communities we serve.

We believe service is not a department—it’s a culture. As a Call Center Specialist, you play a direct role in improving access to care and ensuring patients feel supported from their very first interaction.

You’ll join a mission-driven organization that values teamwork, accountability, and growth—where your work directly impacts lives.

What We Offer

Competitive compensation
Comprehensive benefits package (Medical, Dental, Vision)
Short- and Long-Term Disability, Life & AD&D Insurance
401(k) retirement plan
Paid Time Off, Holidays, Vacation, Personal, and Sick Leave
Professional and personal development opportunities
Employee recognition and assistance programs
Supportive, high-performance team environment

Ready to Make an Impact?

If you’re passionate about delivering exceptional service and want to be the voice that guides patients through their healthcare journey, we’d love to hear from you.

Apply today and grow with EPIC Health.

Quick Apply

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patient access specialist jobs in southfield mi