Top 45 Service desk manager Jobs in Southfield Mi

Service Desk Manager
Lumentis —Novi, MI
- Full-time
- Hybrid work
- 7 years
- Office
- Windows
Quick Apply
Netsuite System Administrator - Financial Data Analyst
Futuramic Tool & Engineering —Warren, MI
- Overtime
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Agent - Level 1
SolvIT —Rochester Hills, MI
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Writing skills
- Disability insurance
- Health insurance
7d
IT Manager
Jars Cannabis —Troy, MI
- From $80,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Health insurance
Quick Apply
Enterprise Administrator
Cranbrook Educational Community —Bloomfield Hills, MI
- On call
- 5 years
- System design
- Office
- Paid holidays
- Disability insurance
Manager, IT Support
Continental Services —Sterling Heights, MI
- Full-time
- Office
- 3 years
- Supervising experience
- Paid parental leave
- AD&D insurance
Quick Apply
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
Quick Apply
Support Technician
NuWave Technology Partners LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Support Specialist
BioIVT —Detroit, MI
- $21 - $26 an hour
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
7d
Technical Project Manager
Proctor Loan Protector —Troy, MI
- 8 hour shift
- Office
- 3 years
- Analysis skills
- Employee stock purchase plan
- Paid holidays
14d
Regional Veterinary Receptionist and Hospitality Manager
Veterinary United —Clinton Township, MI
- Mid-level
- Supervising experience
- Leadership
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
SER Metro-Detroit —Detroit, MI
- $16 - $18 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
ERP Analyst
Methode Electronics, Inc. —Southfield, MI
- Overtime
- Microsoft Outlook
- Customer service
- Research
- Wellness program
- Disability insurance
1d
Cybersecurity Engineer (Troy, MI)
BeneSys, Inc. —Troy, MI
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- AD&D insurance
- Paid holidays
Quick Apply
ERP Analyst
Procoplast —Southfield, MI
- Overtime
- Microsoft Outlook
- Customer service
- Research
- Wellness program
- Disability insurance
1d
Project Manager
Integral Blue —Auburn Hills, MI
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Office
- AD&D insurance
- Paid holidays
Quick Apply
IT Engineer
LM MANUFACTURING LLC —Detroit, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Trade Sales Consultant
Pella Corporation —Birmingham, MI
- Full-time
- Hybrid work
- Construction site
- Mid-level
- Business development
- Mileage reimbursement
- Health savings account
Certification Client Manager
UTAC —Northville, MI
- Full-time
- Computer literacy
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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service desk manager jobs near southfield mi

Service Desk Manager

Lumentis
Novi, MI

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Managing teams in a customer support role
Tooling
Incident management software
Frontline customer support management
Global team management
Key Performance Indicators
Quality performance measurement
Implementing IT solutions
Ticketing system technical support

Full Job Description

Overview of the Role

The Service Desk Manager is the owner of the employee IT experience at Lumentis, responsible for managing the global service desk function and day-to-day end user support. This role will implement and optimize a modern service desk platform, drive service quality through KPIs and SLAs, and ensure that employees receive timely, effective, and friendly IT support.

Company Background

Lumentis is a recognized leader in automotive lighting, serving numerous customers globally. We are committed to innovation, quality, and customer satisfaction in a fast-paced, dynamic environment.

https://lumentis-group.com/

Key Responsibilities

Lead the global IT service desk function, ensuring high quality support to employees across all regions and locations.
Implement and manage a service desk platform (for example ServiceNow, Freshdesk, Ivanti Neurons, or similar), including workflows, knowledge base, and self-service capabilities.
Define and monitor service performance through KPIs and SLAs; drive continuous improvement based on metrics and feedback.
Oversee incident, request, and escalation processes, working closely with Infrastructure, Applications, and Security teams.
Develop and maintain service desk procedures, runbooks, and knowledge articles to support efficient and consistent service delivery.
Coach and develop service desk staff (internal and/or external), fostering a customer centric culture and clear ownership.
Collaborate with HR, Facilities, and other corporate functions to support onboarding, offboarding, and other cross functional processes.
Communicate planned maintenance, outages, and major incidents clearly and proactively to end users and stakeholders.
Gather and analyze employee feedback to continuously improve the IT experience.

Required Qualifications

Typically requires 7+ years of experience in IT support or service desk roles, including prior service desk management experience.
Demonstrated experience implementing, configuring, and managing IT service management tools (such as ServiceNow, Freshdesk, Ivanti Neurons, or similar).
Strong knowledge of ITIL or equivalent IT service management best practices.
Proven track record managing KPIs, SLAs, and service quality in a multi site or global environment.
Experience leading and developing service desk or IT support teams.
Excellent customer service orientation and communication skills, with the ability to interact effectively at all levels of the organization.

Desired Skills

Experience supporting end users in manufacturing or automotive environments.
Familiarity with collaboration and endpoint platforms, including Office 365, Windows, mobile devices, and remote access tools.
Experience working with outsourced or managed service providers in a support context.
Ability to manage change and drive adoption of new tools and processes for end users.
Knowledge of ITIL processes and best practices
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be legally authorized to work in the United States at the time of hire.

Work Environment

Hybrid (in-office and remote); up to 25% travel

Reports To

Senior Manager– Infrastructure and Operations

Equal Employment Opportunity

The Company is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.

Call-To-Action

If you are ready to steer your career towards new horizons with Lumentis, we encourage you to bring your expertise onboard. Join us in shaping the future of automotive lighting solutions, your leadership can make a difference!

Work Location: Hybrid remote in Novi, MI 48375

Quick Apply

Refine Your Search

service desk manager jobs in southfield mi

Service Desk Manager

Netsuite System Administrator - Financial Data Analyst

Help Desk Agent - Level 1

IT Manager

Enterprise Administrator

Manager, IT Support

IT Support Technician (Southfield, MI | 23.00/hr)

Team Lead, Customer Support

Support Technician

Technical Support Specialist

Technical Project Manager

Regional Veterinary Receptionist and Hospitality Manager

IT Support Specialist

ERP Analyst

Cybersecurity Engineer (Troy, MI)

ERP Analyst

Project Manager

IT Engineer

Trade Sales Consultant

Certification Client Manager

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