Top 75 Customer service manager Jobs in Southington, Ct

Contact Center Team Leader
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Customer Success Manager
Gems Setra —Plainville, CT
- $100,870 - $187,110 a year
- 7 years
- Oracle
- Office
Contact Center Manager
GT Independence —Southington, CT
- Mid-level
- Office
- Business development
- Paid time off
- On-the-job training
Quick Apply
Full-Time Customer Service Supervisor
KOHLS —Berlin, CT
- $23.50 - $36.45 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
- Disability insurance
- Dental insurance
Sr Manager - Customer Service Technology
Avangrid —Orange, CT
- $155,600 - $203,300 a year
- Computer Science
- Office
- Analysis skills
- Dental insurance
- Tuition reimbursement
6d
Customer Service Manager
Stop & Shop —Berlin, CT
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Call Center Supervisor (Team Lead)
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Microsoft Office
- Paid time off
Quick Apply
Supervisor of Sales Operations (West Hartford, CT / Hybrid)
FreedomCare —West Hartford, CT
- $25 - $28 an hour
- Hybrid work
- Spanish
- Sales
- Mid-level
- Health insurance
- Retirement plan
Quick Apply
Mgr, Customer Solutions
Aflac —Windsor, CT
- $100,000 - $130,000 a year
- 6 years
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
4d
Customer Experience Manager
Stord —North Haven, CT
- Full-time
- Mid-level
- 4 years
- Communication skills
Customer Solutions Manager
Chromalloy —Windsor, CT
- $93,720 - $123,008 a year
- Overtime
- Microsoft Excel
- 5 years
- Pass drug screening
- Wellness program
- Paid holidays
Quick Apply
12d
Director, Client Services
AmTrust Financial Services, Inc. —Southington, CT
- Full-time
- Writing skills
- Senior level
- Leadership
Manager, Personal Lines Service Team
Greylock Insurance Agency —Hartford, CT
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Profit sharing
- Health savings account
CX Team Supervisor
INLINE PLASTICS CORP —Shelton, CT
- Microsoft Outlook
- 5 years
- Bachelor of Science
Quick Apply
2d
Business Operations Supervisor (Team Lead) - CT
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Office
- Paid time off
Quick Apply
Branch Manager, Customer Care Center
Torrington Savings Bank —Torrington, CT
- Full-time
- Mid-level
- US work authorization
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Customer Relationship Manager
XBP Global —Windsor, CT
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
22h
Customer Care Manager - State Farm Agent Team Member
Derek Gromko - State Farm Agent —Cheshire, CT
- $22 - $24 an hour
- Full-time
- Spanish
- Sales
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Client Services Manager
Moneco Advisors —Glastonbury, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
13d
Conversion Services - Client Services Manager - Req #603
COCC —Southington, CT
- $95,700 - $143,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Tuition reimbursement
Quick Apply

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Contact Center Team Leader

GT Independence -
Southington, CT

Quick Apply

Job Details

$60,000 a year

Benefits

Paid time off

Qualifications

Computer literacy
Spreadsheets
High school diploma or GED
Managing projects
Productivity software

Full Job Description

Make a Meaningful Impact Every Day!

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission: To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Contact Center Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

RESPONSIBILITIES AND DUTIES

Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner
Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
Managing employees, ensuring work is handled efficiently and effectively
Provides performance feedback and coaching on a regular basis to each team member
Ensures employees have appropriate training and other resources to perform their jobs
Create and maintain a high-quality work environment
Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
Works as a member/leader of special or ongoing projects that are important to area/process improvement
Uses appropriate judgment in upward communication regarding department or employee concerns
Assist with documentation, and training of DocuSign program
Assist in developing and preparing operational plans and reports on project status
Promote adherence to and upholds the company’s mission and values
Other duties as assigned

EDUCATION

High School Diploma or GED required
Associate degree preferred but not required

EXPERIENCE AND QUALIFICATIONS

At least 2 years of related experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel

WORK ENVIRONMENT

Work is performed in a typical office setting.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_______________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Education

Required

High School or better

Preferred

Associates or better in General Business

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $60,000.00 per year

Quick Apply

Refine Your Search

customer service manager jobs in southington, ct

Contact Center Team Leader

Customer Success Manager

Contact Center Manager

Full-Time Customer Service Supervisor

Sr Manager - Customer Service Technology

Customer Service Manager

Call Center Supervisor (Team Lead)

Supervisor of Sales Operations (West Hartford, CT / Hybrid)

Mgr, Customer Solutions

Customer Experience Manager

Customer Solutions Manager

Director, Client Services

Manager, Personal Lines Service Team

CX Team Supervisor

Business Operations Supervisor (Team Lead) - CT

Branch Manager, Customer Care Center

Customer Relationship Manager

Customer Care Manager - State Farm Agent Team Member

Client Services Manager

Conversion Services - Client Services Manager - Req #603

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