Top 151 Customer success manager Jobs in Southlake, Tx

Senior Customer Success Manager
Karbon —Dallas, TX
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
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Senior Customer Success Manager (Remote - TX)
Nodes & Links —Dallas, TX
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Success Manager
WorkWave —Dallas, TX
- $95,000 - $105,000 a year
- Full-time
- Remote
- Travel
- Conflict management
- Organizational skills
- Paid holidays
- Health insurance
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7h
Customer Success Manager
Altametrics —Dallas, TX
- Full-time
- Remote
- Up to 50% travel
- Mid-level
- Product management
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Customer Success Lead
Notable —Dallas, TX
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Strategic/Enterprise Customer Success Manager
Shopmonkey —Dallas, TX
- Full-time
- Mid-level
- 4 years
- Commercial
- Paid holidays
- Disability insurance
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National Account Manager - Hyperscale Data Centers
PTS Advance —Irving, TX
- Up to 50% travel
- 5 years
- Analysis skills
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2d
Provider Success Manager - Dallas-Fort Worth, Texas
Counterpart Health —Dallas, TX
- $107,700 - $140,000 a year
- 5 years
- Clinic
- Travel
- Paid parental leave
- Employee stock purchase plan
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13d
Sr Client Success Mgr- Mortgage Solutions
Cotality —Dallas, TX
- $80,005 - $100,006 a year
- Full-time
- Sales
- Office
- Business development
- Paid parental leave
- Paid holidays
Enterprise Customer Success Manager - GridGain
MariaDB plc —Dallas, TX
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
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Senior Customer Success Manager
PowerSchool Group LLC —Dallas, TX
- $69,700 - $103,200 a year
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Health savings account
Account Manager – Hospitality Technology
FoodTec Solutions —Dallas, TX
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Profit sharing
- Disability insurance
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12d
Manager, Customer Success (North America Enterprise)
Wrike —Dallas, TX
- $130,000 - $166,000 a year
- Hybrid work
- 5 years
- Analysis skills
- Mentoring
- Disability insurance
- Health insurance
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14d
Account Manager
CarNow —Dallas, TX
- $75,000 - $105,000 a year
- Full-time
- Remote
- Dealership
- Mid-level
- High school diploma or GED
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Senior Customer Success Manager
MongoDB —Dallas, TX
- $97,000 - $190,000 a year
- Computer science
- Computer Science
- Data analysis skills
- Parental leave
Customer Success Manager
LeadsOnline —Plano, TX
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Product management
Quick Apply
Client Success Manager
JustPark —Dallas, TX
- Full-time
- Hybrid work
- Mid-level
- Travel
- 2 years
- Travel reimbursement
- Free parking
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6d
Account Manager, Enterprise
Scorpion Enterprises, LLC —Dallas, TX
- $60,000 - $80,000 a year
- Hybrid work
- Marketing
- Mid-level
- Business development
- Paid parental leave
- Health insurance
11d
National Accounts Business Development Manager (Remote)
Sealed Air —Dallas, TX
- $100,000 - $150,000 a year
- Online Application
- Remote
- Marketing
- 3 years
- Business development
- Health insurance
- Dental insurance
Customer Success Manager
DBeaver —Dallas, TX
- Remote
- Mid-level
- 2 years
- Communication skills

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customer success manager jobs near southlake, tx

Senior Customer Success Manager

Karbon -
Dallas, TX

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Job Details

$90,000 - $115,000 a year

Benefits

Work from home stipend
Paid parental leave
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role

Are you motivated by owning the commercial performance and measurable outcomes of a portfolio of accounting firms? Do you thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency? Do you proactively identify risk and expansion opportunities through data, insight, and strong multi-threaded relationships?

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio — accountable for retention, expansion, value realization, and long-term customer growth. You'll function as a crucial link between our customers and our Product Development teams, bringing structured customer insights into roadmap conversations and revenue strategy.

Commercial Ownership & Growth

Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs.
Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments).
Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement.
Build and manage an accurate renewal forecast 90–120 days in advance.

Strategic Customer Leadership

Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
Enable internal champions with structured success plans, ROI articulation, and executive-ready materials.
Develop deep domain fluency in accounting firm operations and translate Karbon capabilities into strategic business outcomes.
Operate as a trusted advisor, diagnosing root causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements.
Create and maintain structured Success Plans tied to customer KPIs and long-term growth objectives.
Conduct executive-level business reviews to measure progress and unlock next best actions.

Risk & Retention Excellence

Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight.
Develop structured save plans with clear ROI articulation and executive alignment when risk emerges.
Contribute to scalable retention methodologies as Karbon grows.

Cross-Functional Influence

Partner with Sales to support expansion strategy and complex renewal negotiations where needed.
Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle.
Translate customer insights into structured, data-backed feedback for Product and Engineering, influencing roadmap priorities.
Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in real customer outcomes.
Drive cross-functional alignment to remove friction and deliver measurable customer outcomes.

AI & Data Fluency

Leverage AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity gains.
Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio.

About You!

Based in the US or Canada and experienced working within distributed, global teams.
7+ years of experience in B2B SaaS, ideally within accounting or professional services software.
Proven track record of owning renewals and driving measurable expansion revenue within complex accounts.
Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently.
Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization.
Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
Comfortable operating in a data-driven environment.
Strong program management capability across cross-functional stakeholders.
Willingness to travel periodically for strategic customer engagements and industry events.

Why Work at Karbon?

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
Excellent benefits package including:
- Paid Flexible Time Off with an encouraged 3 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Company paid dental and vision and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company paid life insurance
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
- Work-from-home stipend
Work with (and learn from) an experienced, high-performing team
A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
Be part of a fast-growing company that firmly believes in promoting high performers from within

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

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Refine Your Search

customer success manager jobs in southlake, tx

Senior Customer Success Manager

Senior Customer Success Manager (Remote - TX)

Customer Success Manager

Customer Success Manager

Customer Success Lead

Strategic/Enterprise Customer Success Manager

National Account Manager - Hyperscale Data Centers

Provider Success Manager - Dallas-Fort Worth, Texas

Sr Client Success Mgr- Mortgage Solutions

Enterprise Customer Success Manager - GridGain

Senior Customer Success Manager

Account Manager – Hospitality Technology

Manager, Customer Success (North America Enterprise)

Account Manager

Senior Customer Success Manager

Customer Success Manager

Client Success Manager

Account Manager, Enterprise

National Accounts Business Development Manager (Remote)

Customer Success Manager

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