Top 209 Guest service agent Jobs in Southlake Tx

Bilingual Guest Loyalty Membership Agent
Unleashed Brands —Bedford, TX
- Part-time
- Spanish
- Sales
- English
Quick Apply
Assistant Gust Service Manager - OEM
Stonebridge —Addison, TX
- $26 - $28 an hour
- Weekends as needed
- Microsoft Excel
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
14d
Front Desk Supervisor
Hilton DFW Lakes Executive Conference Center —Grapevine, TX
- Full-time
- Mid-level
- Hotel
- Leadership
- Free parking
- Paid holidays
Quick Apply
Merchandise Associate - Universal Kids Resort
Universal Orlando —Frisco, TX
- High school diploma or GED
- Entry level
- Resort
Front Desk Agent
NFC Amenity Management —Grapevine, TX
- $17.50 - $18.00 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
FRONT DESK AGENT
Texas Western Hospitality Group —Grapevine, TX
- Full-time
- Hotel
- Marketing
- Entry level
Quick Apply
Leasing Associate
RPM Living —Grapevine, TX
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Celebrity Services Agent
Marriott International, Inc —Grapevine, TX
- Full-time
- Hotel
- High school diploma or GED
- Leadership
Front Desk Agent
HILTON DALLAS SOUTHLAKE TOWN SQUARE —Southlake, TX
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
13d
Reservation Sales Agent
Marriott International, Inc —Grapevine, TX
- $18.25 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
8d
Front Desk Agent AM- Grapevine
SHG- Grapevine —Grapevine, TX
- $16 - $17 an hour
- Urgently hiring
- Hotel
- Driver's License
- In-person
- Health insurance
- Paid time off
Quick Apply
13d
Front Desk Agent
Courtyard Lewisville —Lewisville, TX
- Computer literacy
- Hotel
- High school diploma or GED
13d
Front Desk Supervisor
HILTON DALLAS SOUTHLAKE TOWN SQUARE —Southlake, TX
- Full-time
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
7d
Front Desk Agent | AM & PM shifts
Hyatt Place Fort Worth/Hurst —Hurst, TX
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent
Aimbridge Hospitality —Grapevine, TX
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent-The Ricardo Marriott Hotel
Coury Hospitality —Westlake, TX
- Full-time
- Writing skills
- English
- Hotel
Quick Apply
Agent Experience Coordinator
Modus Closing —Southlake, TX
- Inventory management
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Front Desk Agent
MCR Hotels —Colleyville, TX
- $15 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
HILTON DALLAS SOUTHLAKE TOWN SQUARE —Southlake, TX
- Full-time
- Bar
- Basic math
- English
- Disability insurance
- Health insurance
Quick Apply
1d
Hotel Front Desk Supervisor
Hilton DFW Lakes —Grapevine, TX
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Free parking
- Paid holidays
Quick Apply
8d

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guest service agent jobs near southlake tx

Bilingual Guest Loyalty Membership Agent

Unleashed Brands -
Bedford, TX

Quick Apply

Job Details

Part-time | Full-time

Qualifications

Spanish
Guest relations
English
Quality data entry
Customer data entry

Full Job Description

Guest Loyalty Membership Support Agent – On-Site in Bedford

We are hiring four full-time agents
Full-time schedule: 40 hours per week, five days per week
Schedule includes one weekend day, with your preferred weekend day considered based on availability
Part-time schedules may be available upon request
Opportunities for growth into a Lead position
Cross-training opportunities across other brands and roles
Fast-paced, on-site call center environment in Bedford, Texas

About the Role

Our Bilingual Guest Loyalty Membership Support Agents are call center agents/specialists, responsible for promoting fun! In this position you will work with our guests to plan events at Urban Air for birthday parties, church events, sports groups, or any other type of group. The ideal candidate needs to have awesome phone and computer skills. You must be able to multi-task in a fast-paced environment and be passionate about delivering a great Guest experience.

You will be a great fit for this position if:

You love working in a fast-paced, dynamic Family Entertainment atmosphere.
You have a passion for delivering a great Guest experience at every touchpoint.
You have excellent verbal and written communication skills.
You are a self-starter, eager to learn and develop your expertise.
You respond to all leads in a timely fashion – same to next business day.
You can deliver sales results, and you love a good challenge!

At Urban Air, we strive to create lasting memories through next level play, and our team is essential to our success.

Responsibilities:

Assist Guests with general questions and support surrounding the Membership program
Provide one call resolutions to quickly resolve inquiries
Answer incoming calls regarding cancellation requests, account changes, refunds and other requests based on company policy
Process outbound calls to existing Members regarding account updates as needed
Provide account options and solutions to deescalate Guests inquiries within business alignment
Document and process account changes within CRM
Meet productivity expectations while providing a high regard to Guest service

Qualifications and Skill Requirements:

Professionalism with Guest focus and high regard to providing the best Guest service
Excellent computer skills and ability to multi-task in a high paced work environment
Data entry skills with an emphasis on attention to detail
Excellent Verbal and Written communication
Strong people skills including being informative while listening
Minimum of two years call center experience emphasizing in collections and contractual agreements preferred
Familiarity with Five9 and or Salesforce preferred
We are looking for Bilingual (Spanish/ English)

Internal Processes:

Manage requests that come in through inbound Phone Calls, Salesforce, Zendesk and the daily email inbox
Promptly respond to any and all emails/leads and strive to respond to all Guests in less than 24 hours
Check our voicemail box daily to respond to inquiries
Perform daily task efficiently with little to no direction
Be prompt and expedite all daily objectives
Be a team player and helping each other

Guests Requests

Assist Guests with general questions about their account
Hold Guests accountable to the contract terms of their membership agreement
Work with Park Leadership and Operations Managers to troubleshoot Guest requests that require additional assistance
Process refunds, cancellations and other requests as based on company policy

Company Description

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 350 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth metroplex.

Commitment to Equal Opportunity

Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

ADA

Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Unleashed Brands is proud to be an equal-opportunity employer.

Quick Apply

Refine Your Search

guest service agent jobs in southlake tx

Bilingual Guest Loyalty Membership Agent

Assistant Gust Service Manager - OEM

Front Desk Supervisor

Merchandise Associate - Universal Kids Resort

Front Desk Agent

FRONT DESK AGENT

Leasing Associate

Celebrity Services Agent

Front Desk Agent

Reservation Sales Agent

Front Desk Agent AM- Grapevine

Front Desk Agent

Front Desk Supervisor

Front Desk Agent | AM & PM shifts

Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent

Front Desk Agent-The Ricardo Marriott Hotel

Agent Experience Coordinator

Front Desk Agent

Night Auditor

Hotel Front Desk Supervisor

I want to receive the latest job alert for guest service agent in southlake tx

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