Top 73 Service desk technician Jobs in Southlake Tx

IT Help Desk Technician
Cummings Electrical —Fort Worth, TX
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- 401(k)
2d
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Irving, TX
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Windows
Quick Apply
Senior Desktop Support Technician
Cain Watters & Associates, LLC —Frisco, TX
- $31 - $40 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
9d
Technician - IT Service Desk
Sunoco LP —Dallas, TX
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
5d
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Help Desk Technician
Lemonov Integrated Systems —Addison, TX
- $50,000 - $55,000 a year
- Email
- Computer Science
- Software troubleshooting
- No experience needed
- Paid holidays
- Paid time off
Quick Apply
10d
Service Desk Technician II- AXS
AEG Worldwide —Frisco, TX
- $30 - $33 an hour
- Extended hours
- Bachelor of Science
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Dallas, TX
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician
ASPIRE HR LLC —Dallas, TX
- Full-time
- Research
- Mid-level
- Office
6d
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Systems Technician
Integris —Bedford, TX
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
2d
FTE - Help Desk Technician
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $45,000 - $55,000 a year
- Full-time
- Classroom
- Computer science
- Computer Science
4d
Copy of Desktop Support Technician
American Technology Services —Irving, TX
- $0 a year
- Full-time
- Remote
- Azure
- Windows
- Bachelor's degree
Quick Apply
IT Helpdesk Technician
AEG- Corporate —Addison, TX
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
12d
IT Support Technician Level II
Novatae Risk Group —Dallas, TX
- Full-time
- Mid-level
- Windows
- Travel
Quick Apply
9d
Service Desk Technician II
AXS —Frisco, TX
- $30 - $33 an hour
- Extended hours
- Bachelor of Science
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Service Desk Technician
Smart AutoCare —Richardson, TX
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Bachelor of Science
Quick Apply
Help Desk Analyst
Daisy Brand LLC —Dallas, TX
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
2d
Senior Technology Specialist (226 Days)
Keller ISD —Fort Worth, TX
- $237.00 - $285.42 an hour
- Full-time
- School experience
- Mid-level
- Office
10d

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service desk technician jobs near southlake tx

IT Help Desk Technician

Cummings Electrical -
Fort Worth, TX

Apply Now

Job Details

Full-time
2 days ago

Benefits

Health insurance
401(k)
Flexible spending account
Vision insurance

Qualifications

Customer follow-ups
Computer operation
Email customer support
Technical support via phone
Phone communication
Technical documentation
Equipment troubleshooting
Research
Incident Escalation
CompTIA Network+
Computer networking
SharePoint
Productivity software
Technical support via email
Escalation handling
Communication skills
CompTIA A+
Entry level
Ticketing system technical support
Time management

Full Job Description

Overview:

Please note that we are not accepting agency phone calls or referrals regarding vacancies with this position.

For over 40 years, Cummings Electrical has delivered powerful electrical solutions and services in North Texas and beyond. We are innovators, leaders and strive to be the first choice for our clients.

We strive to make being part of the Cummings team so interesting, purposeful, and fulfilling that working anywhere else would be a letdown. Our culture was created from the strong family values we embrace; open communication, teamwork, safety, continuous improvement and good old-fashioned hard work.

We are always looking for great people to join our team. We offer exciting career opportunities and believe in building great leaders that drive us to revolutionize the way value is delivered.To us, it’s more than a job. We are a team with skills, talents and expertise looking to make a difference. We’re not a company...we’re a family.

We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will have a successful record of supporting a diverse group of end users in a help desk environment, and providing world class customer service on a variety of computer applications and platforms.

Excellent benefits package includes:

Health
Dental
Vision
Life
Disability
Supplemental, Accident & Critical Illness
FSA
401K & ROTH 401K

Responsibilities:

HELP DESK TECHNICIAN GENERAL ROLE RESPONSIBILITIES:

Troubleshoot problems, provide resolutions to Tier 1 issues, escalate where appropriate, and provide great customer service.
Respond to requests for technical assistance via phone, chat or email.
Diagnose and resolve technical issues.
Research questions using available information resources.
Advise user on appropriate action, best practices, etc.
Follow standard help desk procedures.
Log all help desk interactions in ticketing system.
Follow up with customers/users to ensure complete resolution of issues.
Redirect or escalate problems to the correct resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Inform management of recurring problems that customers are experiencing.
Stay current with system information, changes and updates as new tech comes out.
Help update support documentation as environments change.
Occasionally required to attend off-site meetings/events.
Additional duties as assigned.

WORKING CONDITIONS

Mainly office but may also include all other work environments as required: sit, stand, talk, hear, use hands and fingers to operate a computer keyboard and telephone.
Work is generally performed in climate controlled office environment.
Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
Considerable time is spent at a desk using a computer terminal.
May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
Can be exposed to hazardous materials, loud noises and extreme heat/cold temperatures, if visiting job sites or other off-site events.
Can be exposed to Heavy Equipment, slippery surfaces, uneven footing on the jobsite
Moderate noise (i.e. business office with computers, phone, and printers, light foot traffic).

PHYSICAL FUNCTION

Repeat the same mental activities.
Ability to operate a keyboard at efficient speed and typical business office equipment, including computer hardware.
Regularly required to talk and/or hear; use hands to operate objects, tools or controls (phone, computer, printer etc.); and reach with hands and arms.
Work performed causes fatigue of eyes, fingers and other facilities because of continuous use of motor senses.
Vision and hearing at or correctable to normal ranges.
May be occasionally be asked to lift, stoop, kneel, and/or move objects up to 25 pounds.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands.
Regular, predictable attendance is required.

Qualifications:

Working knowledge of basic networking concepts, IT infrastructure, and IT operations.
Familiarity with Microsoft Office 365, and SharePoint.
Able to follow documented procedures.
Familiarity with a help desk ticketing system.
Understanding of customer service best practices.
Related experience and training in troubleshooting and providing help desk support.
CompTIA A+/Network+ a plus, but not required.
Oral and written communication skills.
The ability to learn and retain the information you’ve learned.
A great attitude towards customers and coworkers.
Problem analysis and problem solving.
Adaptability.
Team interaction.
Time Management and Organizational skills.
Attention to detail.
Willing to work additional hours as required by business/role needs.

These statements are intended to describe the general nature and scope of work being performed by Help Desk Technicians. This is not a complete listing of all responsibilities, duties and/or skills required. Additional responsibilities may also be assigned.

All applicants will be subject to background check and drug screen.

Compensation commensurate with experience.

Apply Now

Refine Your Search

service desk technician jobs in southlake tx

IT Help Desk Technician

Service Desk Technician

Senior Desktop Support Technician

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IT Helpdesk Support

Help Desk Technician

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Systems Technician

FTE - Help Desk Technician

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IT Helpdesk Technician

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Service Desk Technician II

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Senior Technology Specialist (226 Days)

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