Top 19 Customer support & client services managers Jobs in Spanish Fork, Ut

Workforce Management Specialist
Mira Home —Orem, UT
- $20 an hour
- Full-time
- Mid-level
- Organizational skills
- 1 year
- Health savings account
- Dental insurance
Quick Apply
Technical Support Manager
Flex Dental —Provo, UT
- Full-time
- Writing skills
- Mid-level
- Windows
Quick Apply
Senior Manager, Customer Support
Human Interest —Lindon, UT
- $95,000 - $115,000 a year
- 5 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
VP, Customer Success
NetDocuments —Lehi, UT
- $210,000 - $230,000 a year
- Email
- 5 years
- Bachelor's degree
- Mentoring
- Health savings account
- Paid holidays
1d
Customer Service Manager
Romex Pest Control —Pleasant Grove, UT
- $60,000 - $70,000 a year
- Mid-level
- Supervising experience
- Mentoring
- Employee stock purchase plan
- Paid holidays
Quick Apply
4d
Customer Care Manager
Verisk —Lehi, UT
- Full-time
- Hybrid work
- 18 years or older
- 5 years
- Mid-level
- Health insurance
- Paid time off
3d
Manager, Partner Relationship Managers
SmithRx —Lehi, UT
- $119,300 - $140,400 a year
- Remote
- 3 years
- Presentation skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
12d
Manager, Customer Success Support
Human Interest —Lindon, UT
- $65,000 - $70,000 a year
- No weekends
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Director, Customer Care
Verisk —Lehi, UT
- Full-time
- Hybrid work
- 18 years or older
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
3d
Supervisor, Client Concierge
FASHIONPHILE —Lehi, UT
- $55,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Mentoring
- Commuter assistance
- AD&D insurance
Quick Apply
Manager, Account Management
SmithRx —Lehi, UT
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Disability insurance
Quick Apply
Special Services Supervisor
ION SOLAR LLC —Orem, UT
- $40,000 - $55,000 a year
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
5d
Member Experience Lead
VASA Fitness —Orem, UT
- $19 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
3d
Senior Expert Legal Escalations
Sunrun Inc —Lehi, UT
- $66,798.09 - $89,064.12 a year
- Full-time
- Office
- Residential
- High school diploma or GED
Quick Apply
5d
Member Experience Manager
EōS Fitness —Springville, UT
- $15 - $17 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply

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Workforce Management Specialist

Mira Home -
Orem, UT

Quick Apply

Job Details

Full-time
$20 an hour

Benefits

Health savings account
Dental insurance
Paid time off
Vision insurance

Qualifications

Optimizing workflow processes
Google Sheets
Call center experience
Resource planning methods
Staff scheduling
Operations coordination planning
Performance Reporting
Team scheduling
Metrics Reporting
Mid-level
Performance management
Demand forecasting analysis
Employee attendance management
Team training
Headcount forecasting
Organizational skills
Schedule creation
Management reporting
Productivity software
Capacity planning
Process improvement planning
1 year
Red flag analysis
Workforce management
Data-driven decision making
Communication skills
Data analysis software
Strategic workforce planning

Full Job Description

About Mira Home - Pest Control:

At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don’t have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed. Taking care of people is at the heart of everything we do, and that starts with our team. Mira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.

The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role builds and maintains agent schedules, monitors real-time attendance and adherence, develops staffing forecasts, and tracks utilization and occupancy to ensure the center consistently meets service level goals.

This role is highly detail-oriented and lives inside our workforce management software daily, translating data into staffing decisions that keep the Customer Care Center running efficiently and our Specialists set up to succeed.

Pay & Benefits

Base Pay:

$20 an hour

Additional Benefits:

Health Savings Account (HSA)
Health, Dental, and Vision Insurance
Paid Time Off
HQ Building Perks

How You Win in This Role

Communication

Clearly communicate schedule changes, forecasts, and adherence expectations to Team Leads and Specialists
Translate WFM data into simple, actionable updates for leadership
Proactively flag staffing risks before they impact service level

Development

Help Team Leads understand how scheduling and adherence connect to team performance
Support the growth of scheduling and forecasting knowledge across the CCC
Continuously build expertise in NICE CXone’s WFM tools

Alignment

Ensure staffing plans align with forecasted volume and business priorities
Partner with Customer Care leadership to keep scheduling consistent with company goals
Maintain a unified approach to attendance, adherence, and coverage standards

Innovation

Identify opportunities to improve forecast accuracy and scheduling efficiency
Recommend improvements to WFM processes as the business grows
Fully leverage NICE CXone’s workforce management capabilities

Leading People

Influence staffing outcomes through data, clarity, and consistency
Support Team Leads as a trusted partner on coverage and performance
Help build a culture of accountability around adherence and attendance

Your Role in Action

Scheduling & Staffing

Build, maintain, and adjust agent schedules within NICE CXone to align staffing with forecasted call volume
Manage time-off requests, shift bids, and schedule change requests in accordance with staffing needs and company policy
Maintain accurate skill-based routing and queue configurations in coordination with the operations team

Forecasting

Develop and refine call volume and staffing forecasts using historical data and current trends
Support long-term capacity planning by analyzing trends in call volume, handle time, and staffing requirements

Real-Time Management & Adherence

Monitor real-time adherence and intraday performance, flagging and addressing schedule deviations as they occur
Track and report on key WFM metrics, including adherence, utilization, occupancy, and shrinkage
Partner with call center leadership to identify staffing gaps, coverage risks, and opportunities to improve efficiency

Reporting & Insights

Prepare and distribute regular reporting on attendance, adherence, and forecast accuracy to leadership
Identify trends and recurring issues affecting service level and staffing efficiency

Process Improvement

Identify process improvements within workforce management workflows and recommend solutions
Support onboarding and training on WFM tools and processes as needed

What You Bring to the Table

Strong understanding of workforce management principles, including forecasting, scheduling, adherence, utilization, and occupancy
Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment
Excellent organizational skills and high attention to detail
Strong written and verbal communication skills
Proficiency with Microsoft Excel or similar tools for data analysis and reporting

Preferred Qualifications

Minimum of 1 year of experience in a workforce management role within a call center or contact center environment
Direct experience with NICE CXone or a comparable WFM/contact center platform
Experience supporting a multi-site or multi-location call center operation
Proficiency in Microsoft Office and Google Sheets

Alignment with Mira Values

United – Keeps staffing and scheduling consistent and aligned across teams
Caring – Builds schedules and coverage that set Specialists up to take care of customers
Intentional – Uses data to make deliberate, informed staffing decisions
Transformative – Continuously improves how the CCC forecasts, schedules, and staffs

Work Location

In person

Quick Apply

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