Top 481 Patient services representative Jobs in Sparrows Point, Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
8d
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
8d
Patient Access Representative
Mercy Medical Center —Baltimore, MD
- $19.49 - $32.16 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hospital
- 403(b) matching
- Paid holidays
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
13d
Scheduling Concierge - Primary Care
Mercy Medical Center —Baltimore, MD
- $21.98 - $36.27 an hour
- Full-time
- Medical office experience
- Primary Care
- Mid-level
- 403(b) matching
- Paid holidays
Patient Service Coordinator
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
Patient Service Associate
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Full-time
- Hospital
- High school diploma or GED
- Data entry
- 403(b) matching
- Paid holidays
Patient Access Scheduler - Call Center
Johns Hopkins Health System —Middle River, MD
- Full-time
- Medical office experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Patient Service Representative
Chase Brexton Health Care —Baltimore, MD
- $17.83 - $22.92 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
Quick Apply
Medical Receptionist
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Full-time
- Hospital
- High school diploma or GED
- Data entry
- 403(b) matching
- Paid holidays
9d
Administrative Assistant
Mercy Medical Center —Glen Burnie, MD
- $21.98 - $36.27 an hour
- Full-time
- Hospital
- Clinic
- Epic
- 403(b) matching
- Paid holidays
Patient Access Associate II (Part-time Night Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
13d
Patient Access Associate II
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
7d
Patient Service Representative
Advanced Radiology —Baltimore, MD
- $18 - $23 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
13d
Intake Specialist- Part-Time (SUD Program) (11407)
Baltimore Crisis Response Inc —Baltimore, MD
- $20 - $22 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Dental insurance
- Tuition reimbursement
Information Desk Receptionist
Mercy Medical Center —Baltimore, MD
- $17.00 - $23.80 an hour
- PRN
- Microsoft Excel
- Microsoft Outlook
- Hospital
- 403(b) matching
- Paid holidays
Patient Liaison
Advanced Radiology —Pikesville, MD
- $18 - $26 an hour
- Full-time
- In-person
- Entry level
6d
Administrative Support Specialist
Forward Healthcare —Baltimore, MD
- $25 - $26 an hour
- Full-time
- Hospital
- High school diploma or GED
- In-person
- Paid holidays
- Paid time off
Quick Apply

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$32,256 - $59,136 a year
8 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

patient services representative jobs in sparrows point, md

Customer Service Advocate I (Remote)

Customer Service Advocate II (Remote)

Patient Access Representative

Customer Service Advocate II (West Baltimore In-Office)

Scheduling Concierge - Primary Care

Patient Service Coordinator

Call Center Operator - Healthcare

Patient Service Associate

Patient Access Scheduler - Call Center

Customer Service Advocate II (In-Office)

Patient Service Representative

Medical Receptionist

Administrative Assistant

Patient Access Associate II (Part-time Night Shift)

Patient Access Associate II

Patient Service Representative

Intake Specialist- Part-Time (SUD Program) (11407)

Information Desk Receptionist

Patient Liaison

Administrative Support Specialist

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