Ecommerce Coordinator / Ecommerce Assistant (1-3+ Yrs Experience)
Mure + Grand
About the Role
Mure + Grand is looking for a highly organized, creative, and detail-oriented Ecommerce Coordinator to join our growing digital team.
Working closely with our Ecommerce Manager, this role will help manage the day-to-day operation of our online store and ensure that our website is always fresh, accurate, visually engaging, and ready to drive sales.
This is a hands-on role for someone who loves fashion, retail, NYC, and the fast pace of ecommerce. You will play an important part in bringing new products and collections to life online—from uploading products and creating collections to updating the homepage, supporting launches, responding to customers, and making sure every detail of the customer experience is right.
The ideal candidate is someone who is organized, proactive, creative, tech-savvy, and obsessed with details. You don't need to know everything on day one, but you should be excited to learn, move quickly, and take ownership of your work.
What You'll Do
Ecommerce & Website Management
- Assist with the day-to-day management of the Mure + Grand ecommerce website.
- Create and update product listings, including product names, descriptions, pricing, images, tags, collections, and inventory information.
- Ensure all products are presented accurately, consistently, and in line with Mure + Grand brand standards.
- Build and maintain product collections and website categories.
- Update homepage content, banners, featured products, promotional messaging, and seasonal content.
- Help maintain website navigation, menus, filters, and merchandising.
- Conduct regular website checks to identify missing information, broken links, incorrect pricing, out-of-stock products, or other issues.
- Perform website QA before and after product launches, promotions, and major updates.
Product Launches
- Support the Ecommerce Manager in launching new products and collections online.
- Coordinate all digital assets and information needed for a successful launch.
- Ensure products are live, correctly categorized, properly merchandised, and available for purchase at launch.
- Help prepare homepage features, collection pages, promotional graphics, and other website content for new launches.
- Maintain launch calendars and communicate upcoming launches with the appropriate teams.
- Work closely with the product, design, marketing, and warehouse teams to ensure products are ready for online sale.
Digital Merchandising
- Help create an engaging and shoppable online experience that reflects the Mure + Grand brand.
- Assist with organizing products based on seasonality, trends, sales performance, inventory levels, and upcoming campaigns.
- Help identify products that should be featured or promoted online.
- Refresh collections and website merchandising regularly so the site feels new and relevant.
- Support cross-selling and upselling opportunities through related products, bundles, and curated collections.
- Monitor best sellers, new arrivals, slow movers, and inventory availability to support merchandising decisions.
Content & Creative Support
- Help maintain high-quality product photography and website imagery.
- Organize and upload product images and digital assets.
- Assist with basic graphic and website content updates as needed.
- Ensure product content is consistent in tone, formatting, photography, and presentation.
- Help develop creative website moments around holidays, NYC events, seasonal launches, and promotional campaigns.
Ecommerce Operations
- Work closely with the Ecommerce Manager to ensure online inventory and product information remain accurate.
- Coordinate with the warehouse and retail teams regarding new products, inventory availability, and product launches.
- Help identify discrepancies between physical inventory and online inventory.
- Assist with troubleshooting website and ecommerce issues.
- Communicate website issues quickly and clearly to the Ecommerce Manager and outside developers or vendors when necessary.
- Maintain organized ecommerce calendars, product information, and digital assets.
Customer Service & Order Fulfillment
- Monitor and respond to ecommerce customer inquiries in a timely, professional, and friendly manner.
- Assist customers with questions regarding products, sizing, availability, orders, shipping, returns, exchanges, and other website-related inquiries.
- Help resolve customer issues and escalate more complex situations to the Ecommerce Manager when appropriate.
- Monitor incoming online orders and assist with the daily fulfillment and shipping process.
- Pick, pack, label, and ship ecommerce orders accurately and efficiently.
- Ensure orders are fulfilled within established shipping timelines and meet Mure + Grand presentation standards.
- Monitor order status and assist with resolving shipping delays, address issues, missing packages, and other fulfillment concerns.
- Coordinate with the warehouse and shipping carriers as needed.
- Help process returns and exchanges and ensure inventory is updated accordingly.
- Identify recurring customer questions or fulfillment issues and communicate opportunities for improvement to the Ecommerce Manager.
Reporting & Growth
- Assist with weekly ecommerce reporting and analysis.
- Track online sales, product performance, conversion, average order value, and other key ecommerce metrics.
- Help identify opportunities to improve product performance and online sales.
- Monitor which products, collections, and campaigns are performing well.
- Use ecommerce data to help make recommendations about website merchandising and product placement.
Who You Are
- Passionate about fashion, retail, ecommerce, and the Mure + Grand brand.
- Highly organized and extremely detail-oriented.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- A self-starter who doesn't wait to be told what needs to be done.
- Creative with a strong eye for visual presentation and branding.
- Tech-savvy and comfortable learning new platforms and systems.
- A strong communicator who works well across different teams.
- Comfortable managing multiple projects and deadlines at the same time.
- Curious and eager to learn about ecommerce, digital merchandising, and online retail.
- Someone who takes ownership and follows projects through to completion.
- Customer-focused with a positive, solutions-oriented attitude.
What You Bring
- 1–3+ years of experience in ecommerce, retail, fashion, merchandising, marketing, customer service, or a related field.
- Experience with Shopify or another ecommerce platform strongly preferred.
- Strong computer and organizational skills.
- Excellent written communication and attention to detail.
- Experience working with product information, website content, or digital assets preferred.
- Basic understanding of ecommerce and online retail metrics preferred.
- Experience with Canva, Adobe Creative Suite, or similar design tools is a plus.
- Experience with email marketing, SMS, SEO, or digital marketing is a plus.
- Strong Excel/Google Sheets skills are a plus.
- Experience with order fulfillment, shipping platforms, or ecommerce customer service is a plus.
What Success Looks Like
In this role, success means the website is always ready to sell.
Products are launched on time. Product pages look great. Collections are organized. Promotions are updated. Inventory information is accurate. The homepage feels fresh. Website issues are caught before customers find them. Customers receive quick, helpful responses, and online orders are fulfilled accurately and on time.
Most importantly, you will help the Ecommerce Manager spend less time on repetitive website maintenance and order/customer service tasks and more time on strategy, growth, and increasing online sales.
Why Join Mure + Grand?
Mure + Grand is a New York brand built around creativity, individuality, and the belief that anything is possible with a little bit of pink.
You'll have the opportunity to be part of a growing ecommerce business and have a direct impact on how customers discover, shop, and experience our brand online.
This is an opportunity to grow with the company, learn every aspect of ecommerce, and develop into a larger digital merchandising or ecommerce role over time.
Growth Opportunity
This position offers significant opportunity for advancement. As you gain experience, you'll take on greater responsibility in merchandising, digital marketing, customer experience, online operations, and sales strategy, with the potential to grow into an E-Commerce Manager role.
Benefits
- Competitive salary
- Paid Time Off
- Employee discount
- Career growth opportunities
- Hands-on experience with multiple e-commerce platforms
- Collaborative, creative work environment
If you're passionate about e-commerce, enjoy working with products, and excited about building an amazing online shopping experience, we'd love to hear from you.
Equal Opportunity Employer
Mure + Grand is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and have the opportunity to succeed. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Pay: $22.00 - $24.00 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
