Top 4 Desktop support specialist Jobs in Spartanburg, Sc

IT Support Specialist
Spartanburg County Public Libraries —Spartanburg, SC
- $43,388 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
12d
Desktop Support Specialist
Spartanburg Regional Healthcare System —Spartanburg, SC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
IT Support Specialist
9Round —Simpsonville, SC
- $50,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
11d

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IT Support Specialist

Spartanburg County Public Libraries -
Spartanburg, SC

Quick Apply

Job Details

Full-time
$43,388 a year
12 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule
Life insurance
Retirement plan

Qualifications

Windows
High school diploma or GED
Computer hardware
Desktop administration
Mobile devices

Full Job Description

To be considered for this position, please apply directly to our website. (spartanburglibraries.org) applicants must submit a cover letter and resume.

POSTING DATE: July 4th, 2026
JOB TITLE: IT Support Specialist, Grade 22
LOCATION: Systems Department, Headquarters Library
DATE AVAILABLE: September 1st, 2026
SALARY: $43,388 per year (Includes generous benefit package)

HOURS: 40 hours per week

Monday through Friday 8:00am to 5:00pm, required to participate in a 24/7 on-call support rotation schedule

EDUCATION: High school diploma with related experience; Associate's or Bachelor's degree in a related field preferred.

ESSENTIAL FUNCTIONS:

· Provide technical support by diagnosing and resolving hardware, software, and configuration issues and implementing solutions.

· Monitor support tools/portals for alerts and red flags.

· Answer helpdesk phone calls and respond to email requests promptly and professionally.

· Listen to users' concerns, troubleshoot issues, and provide solutions or escalate them to the IT Team for further troubleshooting.

· Test, organize, and inventory technology equipment (desktops, laptops, mice, keyboards, etc.)

· Assist users with common problems such as login issues, software installation, and printer troubleshooting.

· Perform small projects such as hardware, software, and peripheral installs/deployments.

· Assist in computer replacements in line with the SCPL Lease program.

· Communicate clear and concise instructions to users on problem resolution or workarounds.

· Document and maintain an organized record of all trouble tickets and service requests.

· Prioritize and categorize tickets based on urgency and complexity.

· Stay up to date with emerging technologies, software, and news to provide relevant advice and guidance.

· Assist in maintaining and creating Knowledge Base/Bulletins for known issues

· Work with the IT team to address technical issues and participate in team meetings as required.

· Share insights and user feedback to help improve the library's technology infrastructure.

KNOWLEDGE & SKILLS:

· High school diploma with related experience; Associate's or Bachelor's degree in a related field preferred.

· Proven experience in providing technical support, preferably in a library or similar environment.

· Strong knowledge of common operating systems (e.g., Windows, tablet OS’s, and portable devices) and MS Office productivity software.

· Working knowledge of Active Directory and scripting languages such as PowerShell

· Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.

· Customer-focused attitude with a commitment to delivering exceptional service.

· Strong problem-solving skills and the ability to work well under pressure.

· Knowledge of library systems and technologies (e.g., integrated library systems) is a plus.

· SCPL uses multi-factor authentication for network and program access. Employees may be required to use their personal device for MFA.

· Driver’s license valid in the State of South Carolina with the ability to drive to other libraries

The Library accepts applications with cover letter and resume when a job position is available. Drug Testing is a part of the Library’s hiring process. If you require any accommodations in applying for any position, please do not hesitate to ask. The Spartanburg County Public Library is proud to be tobacco free.

Pay: $43,388.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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