Top 167 Senior service associate Jobs in Spartanburg, Sc

Manager, Servicing Vendor Management - Bilingual Requried
American Credit Acceptance —Spartanburg, SC
- Full-time
- Spanish
- Customer service
- 5 years
Quick Apply
Shipping Operations Manager - 1st Shift
PL Developments LLC —Greer, SC
- Monday to Friday
- Ability to walk for extended periods
- ERP systems
- Forklift
- Paid holidays
- Health insurance
Real Estate Agent
HPRE —South Carolina
- $50,000 - $175,000 a year
- Part-time
- Remote
- Sales
- Customer service
- Residential
- Work from home
- Professional development assistance
Quick Apply
Press Maintenance Technician - 2nd Shift
Autokiniton —Fountain Inn, SC
- $33.50 - $36.00 an hour
- 8 hour shift
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Robotic Maintenance Tech - 2nd Shift
Autokiniton —Greenville, SC
- Overtime
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Life Enrichment Leader (Activities Assistant) Full Time
Summit Hills —Spartanburg, SC
- $17.20 an hour
- Full-time
- CPR Certification
- English
- Bachelor's degree
Quick Apply
Tool & Die Maker - 2nd Shift
Autokiniton —Greenville, SC
- Mid-level
- 8 years
- Manufacturing
- Paid holidays
- Relocation assistance
Quick Apply
Site HR Partner - Performance & Care
Syensqo —Spartanburg, SC
- $112,000 - $140,000 a year
- 7 years
- Customer service
- Analysis skills
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Transportation Associate
Amazon.com Services LLC —Spartanburg, SC
- $24 - $25 an hour
- Overtime
- Background check
- 5 years
- DOT physical examination
- Employee assistance program
- 401(k) matching
(USA) Senior Manager I, Operations Improvement, Facility - Wellford, SC
Walmart —Wellford, SC
- $116,000 - $174,000 a year
- High school
- 3 years
- Master's degree
- Paid jury duty
- Disability insurance
Hairdresser - Senior Living
Summit Hills LLC —Spartanburg, SC
- Contract
- Cosmetology License
- High school diploma or GED
- Associate's degree
Quick Apply
Medical Receptionist
Centerwell —Greenville, SC
- $38,000 - $45,800 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid parental leave
- Paid holidays
Branch Manager
PDI —Spartanburg, SC
- Forklift
- Residential
- High school diploma or GED
Quick Apply
Equipment Rental Specialist
Sunbelt Rentals, Inc. —Spartanburg, SC
- $21.38 - $25.38 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Sr DC Manager
Ulta Beauty, Inc. —Greer, SC
- $102,900 - $174,700 a year
- Weekends as needed
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Dental insurance
- Paid time off
Systems Administrator
ScanSource Inc —Greenville, SC
- $75,000 - $85,000 a year
- On call
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
Quick Apply
Senior BI & Data Analyst
AFL Telecommunications LLC —Duncan, SC
- Full-time
- Remote
- 7 years
- Computer Science
- SQL
- Health insurance
- Dental insurance
Senior Systems Leader
BLG Logistics, Inc —Greer, SC
- $77,200 - $82,283 a year
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
Vice President of Product
Your Health Organization —Spartanburg, SC
- $75,000 - $90,000 a year
- 8 hour shift
- 3 years
- Home Health
- Senior level
- Health savings account
- 401(k)
Quick Apply
2d
Quality Coordinator
Autokiniton —Greenville, SC
- Customer service
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Manager, Servicing Vendor Management - Bilingual Requried

American Credit Acceptance -
Spartanburg, SC

Quick Apply

Job Details

Full-time

Qualifications

Vendor relationship building
Spanish
Employee relationship building
English
Productivity software
Analytics

Full Job Description

Description

Summary/Objective

The Manager, Servicing Vendor Management is responsible for overseeing the performance, operations, and strategic partnership of American Credit Acceptance's third-party servicing vendors. This role partners closely with internal Servicing leaders and offshore vendor leadership to ensure operational excellence, consistent execution of servicing strategies, compliance with company standards, and achievement of key business objectives.

The ideal candidate combines strong servicing operations knowledge with excellent relationship management, analytical, and leadership skills to drive continuous improvement across multiple teams and locations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage the day-to-day relationship with third-party servicing vendor partners.
Monitor vendor performance through key performance indicators (KPIs), service level agreements (SLAs), quality metrics, productivity measures, and customer outcomes.
Partner with vendor leadership to identify performance gaps, develop action plans, and drive continuous improvement initiatives.
Ensure vendor operations align with ACA servicing policies, procedures, regulatory requirements, and customer experience expectations.
Communicate operational priorities, business strategies, and procedural updates to vendor leadership and ensure successful implementation.
Collaborate with internal Servicing leaders, Compliance, Training, Quality Assurance, Workforce Management, and other business partners to support operational objectives.
Analyze operational data and trends to identify risks, opportunities, and recommendations for improved performance.
Conduct regular business reviews with vendor leadership to evaluate performance and discuss strategic initiatives.
Assist with implementation of new processes, projects, and servicing initiatives impacting vendor operations.
Build strong working relationships with internal stakeholders and offshore partners to foster collaboration and accountability.
Travel to domestic and international vendor locations as needed to support business objectives.
Provide regular reporting and updates to senior leadership regarding vendor performance and operational health.
Perform other duties as assigned.

Qualifications

5+ years of experience in servicing operations, collections, customer service, or a related financial services environment.
3+ years of leadership, operations management, vendor management or business process oversight experience.
Fluency in both English and Spanish is required.
Experience in auto finance or consumer lending preferred.
Strong understanding of servicing operations, performance metrics, and operational best practices.
Excellent analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels.
Ability to manage multiple priorities while working in a fast-paced environment.
Demonstrated ability to build collaborative relationships across geographically dispersed teams.
Strong systems aptitude and proficiency with Microsoft Office and operational reporting tools.
Bachelor's degree in Business, Finance, or a related field preferred.

Demonstrated ability to effectively lead and motivate a team Bilingual Spanish/English is preferred

Supervisory Responsibility

This position may supervise ACA associates and provides operational leadership and performance oversight for third-party vendor partners.

Work Environment and Physical Demands

This position reports to the office and operates in a professional office environment. This role routinely uses standard office equipment including computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type / Expected Hours of Work

This is a full-time position. Standard business hours are Monday through Friday; however, schedule flexibility may be required to support offshore operations across multiple time zones.

Travel

This position requires regular domestic and international travel to vendor partner locations. Travel may account for up to 50% of the role.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.

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Refine Your Search

senior service associate jobs in spartanburg, sc

Manager, Servicing Vendor Management - Bilingual Requried

Shipping Operations Manager - 1st Shift

Real Estate Agent

Press Maintenance Technician - 2nd Shift

Robotic Maintenance Tech - 2nd Shift

Life Enrichment Leader (Activities Assistant) Full Time

Tool & Die Maker - 2nd Shift

Site HR Partner - Performance & Care

Transportation Associate

(USA) Senior Manager I, Operations Improvement, Facility - Wellford, SC

Hairdresser - Senior Living

Medical Receptionist

Branch Manager

Equipment Rental Specialist

Sr DC Manager

Systems Administrator

Senior BI & Data Analyst

Senior Systems Leader

Vice President of Product

Quality Coordinator

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