Top 3 Technical associate Jobs in Spartanburg Sc

Associate Technical Support Specialist
Lumistry —Boiling Springs, SC
- Full-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Help Desk Analyst L1
Zones —Spartanburg, SC
- $22 - $26 an hour
- Full-time
- Hybrid work
- Spanish
- Windows
- US work authorization
- Health insurance
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Senior Associate, Oracle Cloud Technical Lead
PRICE WATERHOUSE COOPERS —Spartanburg, SC
- $77,000 - $202,000 a year
- 7 years
- Oracle
- Java
- Paid holidays
- Health insurance

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Help Desk Analyst L1
Zones —Spartanburg, SC
Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops),…
$22 - $26 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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8d
Associate Technical Trainer, Data Centers
CBRE —Westerville, OH
Partner with subject matter experts (SMEs), field leadership, and operations teams to validate technical accuracy and relevance of training materials.
$80,000 - $85,000 a year

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Associate Technical Support Specialist

Lumistry
Boiling Springs, SC

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Job Details

Full-time

Qualifications

Email customer support
Phone communication
Customer support
Phone call management

Full Job Description

About Lumistry

Lumistry serves over 9,000 pharmacies globally, helping them transform their businesses to improve adherence, reduce operating costs and increase revenue. We offer a collection of solutions purpose-built for pharmacies, enabling our customers to engage with their patients, consolidate vendors, improve patient health literacy, automate tasks and initiate online scheduling for programs and services. For more information, visit lumistry.com.

Summary of the Job:

The Associate Technical Support Specialist will take phone calls, respond to emails, and create tickets related to IVR, Telecom/Phone, and other solutions for clients, working closely with pharmacy staff to assist them in achieving their goals. The Technical Support Team collaborates closely with other teams including Implementation, Marketing & Sales, Success & Retentions to solve customer issues and provide a superior support experience.

Description of Job Duties:

Provide customer support for incoming requests over the phone, email, and document through our Salesforce CRM System
Ask questions to determine nature of inquiry and walk customer through features, functionality, and general configuration
Troubleshooting common issues with a product or service
Provide customer with included instructions to remotely connect to their machine
Follow up with customers to ensure that inquiries have been addressed
Follow KB Articles and guidance from team members to solve customer inquiries
Configure IVR Greetings, Auto Attendant / Menu Options, and phone settings with provided training and guidance
Provide an excellent customer experience deploying quality solutions and train the pharmacy on best practices utilizing our solutions
Other tasks and projects as assigned

Required Education, Knowledge and Special Skills:

Excellent customer service skills
Ability to answer a high volume of calls and/or emails daily
Strong listening, verbal and written communication
Innovative, quick learner, and good teammate
Strong organizational skills including attention to detail and multi-tasking
Comfortable learning new tools and being creative to solve problems
Able to work in a versatile fast-paced environment
Keep up with changing healthcare and technological industry

Diversity & Inclusion at Lumistry

Lumistry is an equal opportunity employer dedicated to an inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, pregnancy, or any other characteristic protected by law.

This commitment applies to all aspects of employment, from recruiting and hiring to compensation and promotion. Our decisions are based solely on qualifications, merit, and current business needs.

Accessibility

We provide reasonable accommodations for qualified individuals with disabilities during the application and interview process. If you require assistance, please don't hesitate to reach out.

Quick Apply

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technical associate jobs in spartanburg sc

Associate Technical Support Specialist

Help Desk Analyst L1

Senior Associate, Oracle Cloud Technical Lead

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