Top 3 Customer experience coordinator Jobs in Spearfish, Sd

Admissions Operations & Visit Coordinator
South Dakota Board of Regents —Spearfish, SD
- $21.41 an hour
- Weekends as needed
- Background check
- Mid-level
- Office
1d

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Admissions Operations & Visit Coordinator
South Dakota Board of Regents —Spearfish, SD
Responsibilities include front-line customer service (inbound phone lines, departmental email inbox, physical mail management, in-person visitor traffic, etc.),…
$21.41 an hour
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Admissions Operations & Visit Coordinator

South Dakota Board of Regents -
Spearfish, SD

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Job Details

$21.41 an hour
1 day ago

Qualifications

Office activity coordination
Email customer support
Event planning project management
Educational administrative software
Phone communication
Student recruitment
Team leadership
Banner
Student record keeping
In-person customer service
Operations coordination planning
Student database management
Mid-level
Compliance reporting
System maintenance
Phone customer support
Supervising experience
Internal employee customer service
Special events experience
Mail management
Admissions and enrollment management
Organizational skills
Purchasing
Document archiving
Mail processing
Experience at colleges/universities
Productivity software
Document management
Communication skills
University experience

Full Job Description

Working Title

Admissions Operations & Visit Coordinator

Posting Number

CSA02781P

Department

BHSU-Admissions

Physical Location of Position (City)

Spearfish

Posting Text

The Office of Admissions at Black Hills State University is seeking service-oriented, highly organized, and detail-focused internal university candidates for the position of Admissions Operations & Visit Coordinator. This position serves as a key operational team member within the Office of Admissions, providing critical administrative, technical, and visitor experience support that directly contributes to student recruitment and enrollment.

Reporting to the Director of Admissions, this position plays an essential role in ensuring efficient admissions operations, accurate student record management, compliance with institutional and Board of Regents policies, and the coordination of prospective student campus visits and recruitment events. The successful candidate will work closely with students, families, faculty, staff, and university leadership while serving as a primary resource for admissions processes and enrollment-related services.

DUTIES & RESPONSIBILITIES
This position provides operational coordination and administrative support for many of the day-to-day functions of the Office of Admissions and will work collaboratively with all members of the Admissions staff. Responsibilities include front-line customer service (inbound phone lines, departmental email inbox, physical mail management, in-person visitor traffic, etc.), admissions application and document processing, student records management, database and system maintenance, staff support, campus visit coordination, event planning, budget and purchasing support, and implementation of admissions-related policies and procedures.

This position serves as the primary coordinator for prospective student campus visits and recruitment events, ensuring a welcoming and seamless experience for visitors. The Admissions Operations & Visit Coordinator also supervises and coordinates Admissions student employees, including campus tour guides and office assistants.

Additional responsibilities include monitoring compliance requirements, preparing reports, managing departmental purchasing and travel processes, coordinating office workflows, assisting with policy interpretation and implementation, and collaborating with campus partners to support enrollment goals and student recruitment initiatives.

KNOWLEDGE, SKILLS, & ABILITIES
Prior work experience in BHSU student services, admissions, administrative operations, customer service, or other related university department(s).

Knowledge of BHSU operations, departments, policies, and processes.
Prior experience using Banner, SDezBuy, and other university technology platforms.
Experience with Microsoft Office applications.
Supervisory, event planning, budget processing, or student employee management experience preferred.
Demonstrated ability to provide exceptional customer service and work effectively with a variety of constituents.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent verbal and written communication skills.
High level of attention to detail, accuracy, and confidentiality.
Ability to interpret and apply policies and procedures.

TO APPLY:
Applications must be made online at https://yourfuture.sdbor.edu. Please attach a cover letter, resume, and names/contact information of at least three professional references. This position is open until filled with a first review date of August 6, 2026 at 11PM MDT. For application assistance, contact Human Resources at 605.642.6549. Questions specific to the position may be directed to Joe Rainboth at [email protected].

Arrangements for accommodations required by disabilities can be made by contacting Cassie Maser at 605-642-6545 or [email protected]. Employment is dependent upon a satisfactory background check.

Posting Date

07/31/2026

Closing Date

Open Until Filled

Yes

First Consideration Date

08/06/2026

Advertised Salary

$21.41/hr

Duration of the Term

12 months

If Other, describe duration

Appointment Percent

100

Work Hours

M-F 8AM-5PM, with occasional irregular hours or work days.

Typical Hours Worked Per Week

Appointment Type

Regular

Scope of Search

Internal

If internal, define scope of search

This position requires

Weekends/Holidays

If other, please indicate

Department Description and Cultural Expectations

Black Hills State University is a masters-level state university with more than 3,600 students. The campus leads the region in sustainability efforts and maintains top academic programs in business (AACSB Accredited), exercise science, natural sciences, social sciences, the arts, mass communication, health sciences and education. The University, founded in 1883, is located in the northern Black Hills, a region abundant with outdoor activity and culture. Spearfish, S.D., is recognized as one of the top 10 most livable small towns in the USA and has also been recognized nationally for outdoor recreational opportunities. A second location, BHSU-RC, is in Rapid City, the state’s second-largest city. BHSU, a member of NCAA Division II athletics, offers 14 sports, and has a legacy of champion rodeo teams.

Equal Employment Opportunity Statement

Black Hills State University is an Equal Opportunity Employer. Black Hills State University and the Board of Regents ensure that all employment practices are free of discrimination.

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