Job Summary
The Owen County Chamber of Commerce is seeking an energetic, relationship-driven professional to serve as its Membership Development Director. As a member of the Chamber's senior leadership team, this individual will be responsible for membership growth, retention, member engagement, and the development and execution of Chamber events that strengthen the local business community.
More than a membership sales position, this role serves as a trusted advisor and advocate for Chamber members. The Membership Development Director will cultivate authentic relationships with business owners, entrepreneurs, nonprofits, and community leaders by understanding their goals, identifying challenges, connecting them with valuable resources, and helping them leverage Chamber programs to grow and succeed.
The ideal candidate is passionate about supporting businesses, enjoys building long-term relationships, possesses strong business development and mentoring skills, and believes that the Chamber's success is measured by the success of its members. The position will report directly to the CEO of the Chamber and work closely with the CEO and Directors.
Responsibilities
Membership Development & Member Success
- Lead all membership recruitment, retention, and engagement initiatives while meeting annual membership growth and retention goals.
- Build genuine, long-term relationships with Chamber members through regular visits, business check-ins, and ongoing communication that fosters trust and demonstrates the Chamber's commitment to their success.
- Serve as a business resource and mentor by listening to members' needs, identifying opportunities for growth, connecting them with educational resources, strategic partners, funding opportunities, workforce solutions, and other Chamber programs.
- Develop individualized strategies that help members maximize the value of their Chamber investment and achieve measurable business success.
- Regularly evaluate member satisfaction, identify emerging business needs, and recommend new programs, services, and benefits that strengthen the membership experience.
- Present annual membership goals, budgets, and strategic initiatives to the CEO and Board of Directors.
- Serve as the driving force behind creating an exceptional member experience that encourages long-term retention and active engagement.
Member Engagement & Relationship Building
- Design and implement a comprehensive onboarding process that welcomes new members, explains Chamber benefits, and establishes meaningful relationships from day one.
- Conduct one-on-one consultations and small group meetings to educate members on available resources, networking opportunities, business development programs, and marketing opportunities.
- Proactively identify opportunities for member-to-member collaboration, partnerships, referrals, and shared problem-solving.
- Recruit, train, mentor, and inspire Chamber ambassadors, volunteers, and committee leaders who serve as extensions of the Chamber's mission.
- Foster a culture of service where every interaction reinforces the Chamber's reputation as a trusted business partner.
Membership Systems & Marketing
- Maintain accurate membership records within the Chamber's Customer Relationship Management (CRM) system and utilize CRM data to strengthen member engagement and retention efforts.
- Work collaboratively with Chamber staff to ensure consistent CRM utilization, reporting, and member follow-up.
- Assist in evaluating membership pricing, benefits, and value propositions to ensure they remain relevant and competitive.
- Collaborate with the Media Specialist on membership marketing campaigns, advertising initiatives, and promotional strategies.
- Maintain the Chamber website, Go-Owen platform, and membership marketing materials.
- Design brochures, flyers, promotional materials, and membership recruitment resources for Chamber and EDC initiatives.
Events & Community Engagement
- Collaborate with the CEO to develop and manage the annual Chamber calendar of programs and events.
- Lead the planning, coordination, and execution of Chamber events that provide meaningful networking, educational, and business development opportunities for members.
- Coordinate event logistics, vendor relationships, sponsorship fulfillment, volunteer management, and event operations from concept through completion.
- Develop innovative event experiences that exceed participant expectations while strengthening member relationships and community engagement.
- Support event marketing, sponsor communications, financial management, and post-event evaluation to ensure continuous improvement.
- Ensure every Chamber event reflects the organization's mission of helping businesses connect, grow, and thrive.
Ideal Candidate
The successful candidate will demonstrate a passion for helping businesses succeed and possess a servant-leader mindset focused on creating value for others. This individual should excel at building authentic relationships, earning trust, and connecting people with opportunities that strengthen both individual businesses and the broader community.
The ideal candidate will demonstrate success in:
- Relationship building and community engagement
- Business mentoring, coaching, and member development
- Customer service and member experience
- Membership sales and retention
- Networking and business development
- Strategic thinking and problem-solving
- Event planning and project management
- Communication and public speaking
- Volunteer leadership and team collaboration
- Goal setting, accountability, and performance management
- Organizational change and continuous improvement
- Initiative, professionalism, and a positive attitude
This position requires excellent organizational skills, attention to detail, strong interpersonal communication, and the ability to manage multiple priorities while maintaining exceptional service to Chamber members.
Benefits & Professional Opportunities
- Paid Holidays – In accordance with the employee handbook, including two weeks off during the Christmas holiday period.
- Mileage Reimbursement – $0.655 per mile for approved business-related travel.
- Flexible Scheduling – Flexible work hours, as necessary, to support both employee and organizational needs.
- IRA Benefit – Retirement savings benefit to support long-term financial planning.
- Health Insurance Stipend – Financial assistance toward health insurance coverage.
- On-the-Job Training & Support – Comprehensive training and ongoing support from an experienced and collaborative team.
- Community Engagement – The opportunity to build meaningful relationships within the community and work directly with local families and businesses.
- Supportive Work Environment – A welcoming, collaborative workplace that values teamwork, professional growth, and making a positive impact in the community.
- Professional Development – Opportunities to develop new skills, expand professional networks, and gain hands-on experience supporting local businesses and community initiatives.
Education: High school diploma or equivalent required; bachelor’s degree or relevant professional experience preferred.
Skills: Microsoft Words, Excel, PowerPoint. Working knowledge of Canva or similar program.
Work week: 35-40 hours – Salary with Commission opportunity
Start date: September/ October 2026
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status. All candidates must be authorized to work in the United States on a full-time basis for any employer. Must be able to lift 35 lbs.
Pay: $47,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Retirement plan
Work Location: In person
