Hourly Wage
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $36.05 per hour- $40.86 per hour.
Work Hours
The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm
Events and Experience Coordinator
“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here’s a unique chance for you to impact the business by leading experiences so well, that people will want to see it again, and bring new colleagues to the site of the future.
You are the person everyone always envies for your energy! You are willing to go the extra mile, with a positive ‘can-do’ attitude! You are a well-organized individual with an eye for detail and have a confident and sociable personality allowing you to develop strong rapport with colleagues and guests and make recommendations.
KEY PURPOSE
The Site Events & Experience Coordinator plays a key role in enhancing the workplace experience for employees, visitors, and business partners across the Houston campus. This position supports Workplace Management through the planning and execution of onsite events, employee engagement initiatives, visitor experiences, and site communications. The coordinator serves as a central point of coordination among Workplace Services, Events, Communications, Food Services, Resource Groups (RGs), Culture Ambassadors, and other site stakeholders to ensure a welcoming, engaging, and well-organized workplace environment.
This role requires exceptional organizational skills, strong customer service capabilities, creativity, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Success Criteria
The successful candidate will:
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Comply with all safety rules, policies, and procedures.
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Deliver a consistently high-quality workplace and visitor experience.
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Build strong partnerships with Workplace Management, Executive Assistants, Resource Groups, Site Leadership, Communications, and service providers.
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Support the successful execution of large-scale site events including We Are HPE Day, Team Member Appreciation Day, senior leadership visits and meeting, employee engagement activities, and other campus events.
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Coordinate weekly workplace experience programming and engagement activities.
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Assist with gathering and coordinating content for Houston newsletters, site updates, and employee communications.
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Serve as a welcoming point of contact for visitors, guests, and VIPs.
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Monitor workplace communication channels and respond to inquiries in a timely and professional manner.
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Partner with Culture Ambassadors to integrate Force for Good initiatives into workplace experiences and events.
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Support site tours, executive visits, customer visits, and community engagement activities.
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Contribute ideas that improve employee engagement, workplace satisfaction, and overall experience outcomes.
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Demonstrate excellent organizational skills, attention to detail, and customer focus.
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Maintain a professional appearance, conduct, and presence at all times.
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Effectively manage competing priorities while maintaining a high level of service excellence.
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Utilize employee feedback and survey data to identify opportunities for continuous improvement.
Key Areas of Collaboration & Influence
- Collaborate effectively across Workplace Services, Events, Communications, Food Services, Culture Ambassador networks, and Resource Groups.
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Support alignment between site experience initiatives and broader organizational objectives.
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Build productive relationships with employees, leaders, executive assistants, service providers, and vendors.
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Participate in cross-functional project teams and planning meetings.
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Promote a culture of inclusion, engagement, collaboration, and service excellence.
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Share best practices and contribute ideas that enhance the overall workplace experience.
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Coordinate activities across multiple stakeholders to ensure seamless execution of programs and events.
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Foster strong communication and information sharing across site partners and support organizations.
Key Accountabilities
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Coordinate and support onsite events, meetings, and engagement activities from planning through execution.
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Assist Workplace Management during peak event periods and high-visibility campus engagements.
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Partner with Event Services, Communications, and Resource Groups to ensure logistical readiness and successful event delivery.
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Support conference center operations including room readiness, visitor logistics, digital signage, and guest experience coordination.
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Assist with planning and execution of executive visits, customer engagements, and site tours.
Site Communications & Engagement
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Gather, organize, and submit content for Houston newsletters, workplace announcements, and internal communications.
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Support development and distribution of weekly site updates and experience-related communications.
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Coordinate employee engagement activities that promote wellbeing, collaboration, and community.
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Partner with Communications teams to ensure messaging is timely, accurate, and aligned across stakeholders.
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Generate creative ideas and programming concepts that increase employee participation and engagement.
Visitor Experience
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Serve as a primary point of contact for visitors and guests arriving at the Houston campus.
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Provide guidance on site amenities, wayfinding, transportation, dining options, and local resources.
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Coordinate visitor support activities to deliver a seamless, professional, and welcoming experience.
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Support VIP visits and executive engagements by ensuring a high-touch hospitality experience.
Workplace Support & Continuous Improvement
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Monitor workplace communication channels and respond to facilities and experience-related inquiries.
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Assist in identifying workplace experience trends, concerns, and opportunities for improvement.
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Leverage survey feedback, event evaluations, Food Services insights, and workplace help desk data to drive enhancements.
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Conduct routine site walkthroughs to identify experience opportunities and service improvements.
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Support Workplace Management in implementing initiatives that improve employee satisfaction, engagement, and workplace effectiveness.
Ideal Candidate Experience
- High school or college degree
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3–5 years of customer service experience in dealing with high-touch clients
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Proven track record of providing stellar support to customers
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Proven ability to function successfully within a strong team environment
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Strong computer proficiency skills (Word, Excel, PowerPoint)
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Demonstrates great interpersonal skills
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Can effectively communicate and relate to all levels within and outside the organization
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Creates and builds positive and productive relationships
Physical Demands & Work Environment
- Sitting at a computer for 50% of the time
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Walking/inspecting the site 50% of the time
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Must be able to lift a minimum of 10 pounds
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Must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
