Top 20 Help desk Jobs in Spokane, Wa

IT Support Analyst
NEFCO Construction Supply LLC —Spokane, WA
- $33 - $38 an hour
- On call
- Computer Science
- Mid-level
- Office
Quick Apply
Support Technician I
URM Stores Inc —Spokane, WA
- $23 - $27 an hour
- Full-time
- Pass drug screening
- In-person
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
2d
Service Desk Representative
Spokane Gymnastics —Spokane Valley, WA
- $17.25 - $20.00 an hour
- Part-time
- Administrative experience
- High school diploma or GED
- Working with children
- Health insurance
- Dental insurance
Quick Apply
1d
Temp Seasonal - Technical Services Specialist
City of Spokane —Spokane, WA
- $24.54 an hour
- Temporary
- Background check
- Computer science
- Computer literacy
- Paid sick time
22h
IT Consultant II
SNAP —Spokane, WA
- $23.26 - $36.53 an hour
- Weekends as needed
- Salesforce
- Mid-level
- Office
- Mileage reimbursement
- Disability insurance
Technical Support Representative
Alarm.com —Spokane, WA
- $19.00 - $22.50 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
1d
IT Operations Specialist
Middle River Power, LLC. —Spokane, WA
- From $60,000 a year
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
Systems Support Technician I
Monaco Enterprises Inc —Spokane Valley, WA
- $19.00 - $29.43 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Travel reimbursement
- AD&D insurance
Quick Apply
7d
IT Service Engineer II
Executech —Spokane Valley, WA
- $29 - $38 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
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3d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Spokane, WA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Applications Engineer - WA
ZOLLER INC. —Spokane, WA
- $60,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Windows
- SQL
- Paid holidays
- Health insurance
Partner Training Specialist
OpenEye —Liberty Lake, WA
- $65,000 - $80,000 a year
- Email
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply

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Temp Seasonal - Technical Services Specialist
City of Spokane —Spokane, WA
The Temp Seasonal Technical Services Specialist provides technical customer support in acquisition, installation, use, and maintenance of computers and related…
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IT Support Analyst

NEFCO Construction Supply LLC -
Spokane, WA

Quick Apply

Job Details

$33 - $38 an hour

Qualifications

Customer communication
IT user and group management
GPO
Incident management software
Windows
Customer support ticket management
Telephone systems
Ticketing system technical support
Mobile devices

Full Job Description

Description:

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.

Key Responsibilities

1. Advanced Technical Support & Escalation

Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team.
Perform advanced diagnostics, testing, and repair of complex hardware and software issues on devices including desktops, laptops, printers, phones, and mobile devices.
Take ownership of escalated support requests from the Tier 1 team and see them through to resolution.
Utilize remote control software to efficiently assist off-site staff and colleagues at branch offices.
Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products.
Mentor and assist Tier 1 technicians with challenging issues to foster team skill development.

2. Advanced Service Request & Incident Management

Act as the first point of contact for all incoming IT support requests.
Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced environment.
Document all support issues, user communications, and resolutions comprehensively within the IT ticketing system.
Escalate complex issues to other IT teams as appropriate, ensuring a smooth hand-off.

3. Hardware & Software Lifecycle Management

Deploy new hardware systems and software applications for new hires and as part of employee upgrade cycles.
Configure and deploy company-approved mobile devices to colleagues.
Assist with the tracking and management of IT hardware and software inventory.
Contribute to the efficient and proper disposal of retired or expired hardware in accordance with company policy.

4. Service Delivery & Documentation

Deliver an outstanding and professional customer service experience to all Tiers of the organization, from entry-Tier to executive leadership.
Maintain clear, timely, and professional communication with end-users regarding the status of their requests.
Create and maintain documentation for technical processes, findings, and resolutions.

5. General Duties

Participate in a rotating on-call schedule to provide after-hours support.
Adhere to all IT policies and procedures.
Perform other related duties as assigned.

Requirements:

Preferred Qualifications

Experience: A minimum of 4 years working in a Desktop Support or similar IT support role.
Education: Bachelor’s degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
Technical Skills:
- Proficiency with Windows Operating Systems.
- Experience with VoIP systems and current mobile devices (iPhone & Android).
- Experience with ticketing systems is required.
- Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
- Experience with Active Directory and Group Policy Management.
- Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
- Experience with Freshservice or other ITSMs.
Professional Skills:
- Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
- Proven ability to work effectively both independently and as part of a team.
Preferred Certifications: IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.

Additional Requirements

Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
Must be able to handle multiple inquiries and requests in a fast-paced environment.
The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

Quick Apply

Refine Your Search

help desk jobs in spokane, wa

IT Support Analyst

Support Technician I

Service Desk Representative

Temp Seasonal - Technical Services Specialist

IT Consultant II

Technical Support Representative

IT Operations Specialist

Systems Support Technician I

IT Service Engineer II

Seasonal, Operations Technical Specialist (Part Time)

Applications Engineer - WA

Partner Training Specialist

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