Top 6 It entry Jobs in Spokane, Wa

Temp Seasonal - Technical Services Specialist
City of Spokane —Spokane, WA
- $24.54 an hour
- Temporary
- Background check
- Computer science
- Computer literacy
- Paid sick time
1d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Post Falls, ID
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Temp Seasonal - Technical Services Specialist

City of Spokane -
Spokane, WA

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Job Details

Temporary | Seasonal
$24.54 an hour
1 day ago

Benefits

Paid sick time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

CLASS SUMMARY

The City of Spokane invites applicants for the position of

Temp Seasonal - Technical Services Specialist

The Temp Seasonal Technical Services Specialist provides technical customer support in acquisition, installation, use, and maintenance of computers and related devices; serves as the first point of contact for customers and provides both technical and non-technical IT support to end-users for the resolution of IT-related issues.

This temporary seasonal position is intended to supplement Information Technology operations during periods of increased workload, special projects, equipment deployment cycles or other temporary operational needs and is not intended to replace or supplant permanent classified positions.

CLASS CHARACTERISTICS

This is a Temp Seasonal position. Incumbents initially work in a learning capacity under close supervision but are expected to work more independently as experience is gained. After training, incumbents perform assigned technical support duties within the scope of temporary seasonal assignments and project needs.

SUPERVISION RECEIVED AND EXERCISED

Receives close supervision (at hire) to general supervision (with experience) from assigned senior or supervisory/management personnel. Work issues that affect multiple departments or the entire City may be referred to a senior-level technician for resolution or resolved collaboratively. Exercises no direct supervision of employees.

EXAMPLES OF JOB FUNCTIONS

The following Responsibilities and Requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

Provides technical support and assistance in a formal or informal help desk setting to users with common hardware and software needs and problems. Assists both locally and remotely.
Triages and responds to incoming service requests. Logs, troubleshoots, tests, and resolves issues or refers problems to the appropriate Information Technology resource.
Supports the deployment of desktop/mobile hardware and software; installs regular system and cybersecurity updates.
Assists with purchase of new equipment to user specifications. Assists with configuring, deploying, and troubleshooting devices, hardware, software and connectivity.
Acts as a liaison between user groups and the Information Technology unit to communicate problems and possible solutions.
Assists with maintaining systems such as the IT self-service portal, mobile device management platform, and City printers.
Maintains detailed records including status and resolution of reported issues, software installation and licensing, inventory of equipment, specialized services for users. etc.
Maintains technical procedures, documentation, operational instructions and/or project or work order status. Reads and understands technical or other complex materials required for the job.
Assists users with basic operation of City hardware and software.
Performs related work as required.

COMPETENCIES

Competencies are the measurable or observable knowledge, skills, abilities, and other personal characteristics (KSAOs) critical to successful job performance.

Accountability: Holds oneself accountable for measurable, timely, and cost-effective results. Accepts responsibility for mistakes.
Attention to Detail: Ensures information is complete and accurate.
Computer Languages: Understands computer languages and their applications to enable a system to perform specific functions.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service: Effectively deals with the public and City personnel by ensuring full understanding and meeting their needs.
Interpersonal Skills: Establishes and maintains effective working relationships with internal and external contacts. Handles sensitive and stressful situations with tact and diplomacy.
Knowledge Management: Understands basic data organization and access methods in computerized systems to gather, organize, and maintain information.
Office Technology: Uses modern equipment and communication tools, including computers and relevant software programs, to complete business functions.
Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
Oral Communication: Makes clear and convincing oral presentations to individuals or groups; actively listens to others and responds appropriately.
Organizational Awareness: Maintains current knowledge of City technology use, products, and services, and knows the organization’s mission and functions.
Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; and makes recommendations.
Reading: Understands written material, including technical material, rules, regulations, instructions, reports, and charts.
Reasoning: Analyzes and interprets information and makes appropriate connections or draws accurate conclusions.
Research: Seeks out, compiles, and summarizes information appropriately and efficiently.
Self-Management: Sets well-defined and realistic personal goals; displays initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; demonstrates responsible behavior.
Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Utilizes knowledge of electric circuit boards, processors, chips, and computer hardware and software, including applications and programming, etc.
Technology Application: Uses machines, tools, instruments, and equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. Utilizes knowledge of computer network, desktop, and mainframe operating systems and their applications, as well as communications systems and equipment.
Written Communication: Recognizes and uses correct English grammar, punctuation, and spelling. Prepares written documents appropriate for the intended audience.

TYPICAL EQUIPMENT USED

General office equipment, personal computers and associated equipment, telephones and other telecommunications equipment; motor vehicle.

PHYSICAL DEMANDS

While performing the essential functions of the job, the incumbent is regularly required to walk, stand, bend, and sit; use hands to operate a keyboard; grasp, handle, or feel objects; reach with hands and arms, above the shoulders and below the waist; speak and hear normal speech in person and on the telephone; and lift, carry, push, and pull objects up to 20 pounds.

WORK ENVIRONMENT

Most work is performed in a normal office environment. Some work may be performed in an outdoor or other environment with exposure to weather and/or dirt and dust. Some work may be performed in tight spaces. Typical working conditions are moderately quiet but may include frequent exposure to computer noise. Duties may require travel to various City locations and some evening, weekend, holiday and/or on-call work.

MINIMUM QUALIFICATIONS

Experience: No work experience is required to apply.
Education: High School diploma or equivalent and coursework in information technology, computer science, or a related field preferred.
Background Check: Applicants for positions in the Spokane Police Department are subject to a thorough police background investigation, including but not limited to criminal history, pre-employment drug screening, and polygraph.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status.

Local 270 is the sole bargaining agent for temp seasonal employees.
Temp seasonal employees receive paid sick leave in accordance with state sick leave legislation.

Apply Now

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Temp Seasonal - Technical Services Specialist

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CLASS SUMMARY

EXAMPLES OF JOB FUNCTIONS

MINIMUM QUALIFICATIONS

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