Top 8 Network analyst Jobs in Spokane, Wa

IT Support Analyst
NEFCO Construction Supply LLC —Spokane, WA
- $33 - $38 an hour
- On call
- Computer Science
- Mid-level
- Office
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5d
Telecommunications & Cybersecurity Analyst - 100% Remote
ATTAINX INC —Spokane, WA
- $70,000 - $80,000 a year
- Weekends as needed
- Remote
- Computer Science
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
4d
Analyst I, NOC (Tier I)
Northwest Open Access Network —Spokane Valley, WA
- $21.50 - $25.00 an hour
- Overtime
- Computer Science
- Mid-level
- Office
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Spokane, WA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
4d
Sr Data Analyst
MoneyGram —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
3d

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Telecommunications & Cybersecurity Analyst - 100% Remote
ATTAINX INC —Spokane, WA
Bachelor’s degree in Telecommunications, Computer Science, Cybersecurity, Information Systems, or a related field (or equivalent experience).
$70,000 - $80,000 a year
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4d

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Cyber Operations Lead- Cloud/IaaS
Leidos —Whitehall, OH
This role encompasses cyber threat intelligence analysis, correlation of actionable security events, network traffic analysis using raw packet data, and…
$87,100 - $157,450 a year
9d
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
9d

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network analyst jobs near spokane, wa

IT Support Analyst

NEFCO Construction Supply LLC -
Spokane, WA

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Job Details

$33 - $38 an hour
5 days ago

Qualifications

Customer communication
IT user and group management
GPO
Incident management software
Windows
Customer support ticket management
Telephone systems
Ticketing system technical support
Mobile devices

Full Job Description

Description:

NEFCO is seeking a motivated and experienced IT Customer Experience Analyst to join our IT team. The ideal candidate will be a self-starting, professional individual dedicated to providing exceptional IT support. This role acts as a critical escalation point, handling advanced technical issues and supporting core infrastructure. The position is primarily responsible for delivering skilled onsite technical assistance to the assigned location and nearby branches, while also providing comprehensive remote and onsite support to all other company locations and colleagues.

Key Responsibilities

1. Advanced Technical Support & Escalation

Provide Tier 2 help desk support, serving as an escalation point for the Tier 1 team.
Perform advanced diagnostics, testing, and repair of complex hardware and software issues on devices including desktops, laptops, printers, phones, and mobile devices.
Take ownership of escalated support requests from the Tier 1 team and see them through to resolution.
Utilize remote control software to efficiently assist off-site staff and colleagues at branch offices.
Support key business software including the Microsoft Office suite, Epicor Eclipse, and Adobe Products.
Mentor and assist Tier 1 technicians with challenging issues to foster team skill development.

2. Advanced Service Request & Incident Management

Act as the first point of contact for all incoming IT support requests.
Triage, prioritize, and manage multiple colleague inquiries simultaneously in a fast-paced environment.
Document all support issues, user communications, and resolutions comprehensively within the IT ticketing system.
Escalate complex issues to other IT teams as appropriate, ensuring a smooth hand-off.

3. Hardware & Software Lifecycle Management

Deploy new hardware systems and software applications for new hires and as part of employee upgrade cycles.
Configure and deploy company-approved mobile devices to colleagues.
Assist with the tracking and management of IT hardware and software inventory.
Contribute to the efficient and proper disposal of retired or expired hardware in accordance with company policy.

4. Service Delivery & Documentation

Deliver an outstanding and professional customer service experience to all Tiers of the organization, from entry-Tier to executive leadership.
Maintain clear, timely, and professional communication with end-users regarding the status of their requests.
Create and maintain documentation for technical processes, findings, and resolutions.

5. General Duties

Participate in a rotating on-call schedule to provide after-hours support.
Adhere to all IT policies and procedures.
Perform other related duties as assigned.

Requirements:

Preferred Qualifications

Experience: A minimum of 4 years working in a Desktop Support or similar IT support role.
Education: Bachelor’s degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
Technical Skills:
- Proficiency with Windows Operating Systems.
- Experience with VoIP systems and current mobile devices (iPhone & Android).
- Experience with ticketing systems is required.
- Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
- Experience with Active Directory and Group Policy Management.
- Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
- Experience with Freshservice or other ITSMs.
Professional Skills:
- Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
- Proven ability to work effectively both independently and as part of a team.
Preferred Certifications: IT Certifications such as A+, Network+, Security+, CCNA, or CCENT.

Additional Requirements

Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
Must be able to handle multiple inquiries and requests in a fast-paced environment.
The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

Quick Apply

Refine Your Search

network analyst jobs in spokane, wa

IT Support Analyst

Telecommunications & Cybersecurity Analyst - 100% Remote

Analyst I, NOC (Tier I)

Seasonal, Operations Technical Specialist (Part Time)

Sr Data Analyst

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