Job Title: Product Specialist
Pay & FSLA Status: Competitive Compensation, D.O.E.; Salary exempt
Regular Schedule & Shift: Monday – Friday; Day shift
Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)
Territory: Spokane, WA to Bozeman, MT
Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1
Paid Sick Time: 1 hour earned per 40 hours worked
Management Position: No
Branch Location: Spokane, WA
POSITION SUMMARY:
Under the direction of the branch Sales Manager and Director of Composites , the Product Specialist is responsible for accelerating growth of assigned specialty building product categories across the dealer network by driving dealer readiness, market development, customer engagement, and product expertise within an assigned territory. Working alongside Account Executives, Territory Sales Representatives, Inside Sales, and manufacturer partners, this role equips customers with the knowledge, merchandising, and resources needed to successfully sell and specify assigned product categories.
The Product Specialist serves as the subject matter expert for their assigned product category, providing technical guidance, product education, contractor engagement, specification support, and market intelligence. This position helps create demand, strengthen customer relationships, increase product adoption, and support profitable sales growth, while complementing the Account Executive's customer ownership.
OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a highly motivated and reliable individual capable of growing a business in a competitive market.
COMPENSATION & BENEFITS PACKAGE:
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Competitive compensation, D.O.E. + annual reviews with opportunities for increases based on employee performance.
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Medical, dental, and vision insurance up to 70% paid by OrePac.
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FREE Informed Health Line and Health Advocates.
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Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
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Flexible Spending Account (FSA) available.
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FREE Employee Assistance Program (EAP).
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FREE life and Long-Term Disability (LTD) insurance.
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Accident, Hospital Indemnity, and Critical Illness plans available.
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401K with up to 3% OrePac contribution.
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Paid time off (PTO) as specified above.
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Paid sick time as specified above.
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7 paid holidays annually.
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FREE gym membership.
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Employee discount.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Serve as the subject matter expert for assigned specialty building product categories, including product applications, installation methods, code requirements, and warranties.
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Partner with Account Executives to develop and execute territory growth strategies while supporting existing customer relationships and new business development.
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Conduct product training for dealer personnel, inside sales teams, contractors, builders, architects, designers, and other channel partners.
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Perform dealer readiness assessments and recommend improvements to merchandising, displays, samples, literature, and showroom presentation.
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Conduct product demonstrations, counter days, lunch-and-learns, jobsite visits, and customer education events.
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Support contractor recruitment, engagement, and loyalty initiatives that drive product adoption.
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Promote assigned product categories with builders, architects, designers, contractors, developers, and remodelers to increase specification opportunities.
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Assist customers with product selection, technical questions, installation guidance, and project support.
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Represent the company at trade shows, customer events, industry associations, and open houses.
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Monitor competitive products, pricing, and market trends and communicate insights to sales leadership and supplier partners.
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Maintain accurate records of customer interactions, opportunities, pipeline activity, and territory performance.
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Collaborate with internal sales teams, supplier representatives, and operational partners to ensure consistent customer experience.
REQUIRED SKILLS:
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Strong business acumen with knowledge of sales principles, market dynamics, and current and emerging industry trends.
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Demonstrated technical aptitude with the ability to develop and maintain expertise in assigned product categories, including product applications, installation methods, building codes, specifications, and warranty requirements.
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Strong consultative selling, presentation, and training skills with the ability to effectively communicate technical information to dealers, contractors, builders, architects, designers, and internal teams.
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Excellent verbal, written, and interpersonal communication skills with the ability to build collaborative relationships across customers, supplier partners, and internal teams.
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Self-motivated, proactive, and results-oriented with the ability to work independently, prioritize multiple projects, and manage time effectively.
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Strong analytical, problem-solving, organizational, and customer service skills with the ability to recommend product solutions that meet customer needs.
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Ability to read, interpret, and explain technical documents, specifications, installation instructions, and product literature.
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Proficiency with Microsoft Office, CRM systems, and other business technology applications.
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Ability to travel throughout the assigned territory, with approximately 75% of time spent in the field.
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Ability to work effectively with diverse groups of people while maintaining high ethical and professional standards.
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Relevant building products industry experience and product knowledge preferred.
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Valid driver's license, ability to meet company vehicle insurance requirements, and a proven safe driving record.
REQUIRED EDUCATION & EXPERIENCE:
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Bachelor’s degree in sales or a related field.
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5 to 7 years of relevant sales and industry experience.
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Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.
PHYSICAL DEMANDS:
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Regularly required to stand, walk, and sit.
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Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.
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Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
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Occasionally required to lift/move/manipulate up to 50 pounds and team lift/move/manipulate up to 100 pounds.
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Occasionally required to bend, reach, and climb tall ladders and stairs.
RESOURCES PROVIDED BY EMPLOYEE:
The following items will be provided by the employee:
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Valid state driver’s license.
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Reliable personal vehicle.
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Auto insurance coverage at the following minimum levels:
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Bodily injury: $100,000 per person/$300,000 per incident
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Property damage: $50,000
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Collision: $500 deductible
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Comprehensive: $500 deductible.
RESOURCES PROVIDED BY OREPAC:
The items listed below will be provided by OrePac. The employee will be required to comply with all OrePac policies relating to these resources.
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Mileage and business use reimbursement.
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Cell phone.
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Laptop.
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Tablet.
WORK ENVIRONMENT:
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This position operates in a professional office environment, lumber yard, and retail warehouse environment.
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This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.
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The work environment is generally quiet but can be loud in the lumber yard and retail warehouse environment.
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This position requires travel throughout the assigned territory at least 75% of the time.
DRESS CODE:
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All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.
SAFETY DUTIES & RESPONSIBILITIES:
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Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.
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Maintain the work area in a safe and healthful condition.
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Report, and whenever possible correct, unsafe working conditions to branch leadership.
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Operate vehicles while in the course of employment in a safe and lawful manner.
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Provide assistance to reduce or eliminate workplace hazards.
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Comply with company drug testing policies and procedures.
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Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.
OREPAC HISTORY & CULTURE:
Founded by the Hart family in 1977, OrePac is a privately-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.
At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.
Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.
LEGAL STATEMENTS:
OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The resources listed above are representative of the resources required for performing this position.
The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.
OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.
Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.
The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.
