Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
Core Purpose
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
Core Values
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.
Summary of Functions
Serves patrons in the Restaurant dining room by performing the following functions.
Essential Duties and Responsibilities
- Ensures compliance with Kalispel Tribe of Indians Washington State Regulations, and Kalispel Golf & Country Club (KGCC) Policies and Procedures.
- Use the POS system as trained.
- Greet guests in a Kalispel friendly manner –smiling and with a upbeat attitude.
- Explain any specials in detail and mention what items appear most appealing that day.
- Take their beverage and deliver while they are reviewing their menu choices.
- Take food orders in the proper sequence (by seat number)
- Serve the orders, women served first!
- Clear all dishes & glassware from their table (politely asking if they are finished)
- Present the guest check explaining the process.
- Collect payment from the guest and provide change when necessary.
- Provide constant, attentive and friendly service to all guests.
- Educate the guests about the daily specials and answer any questions they may have.
- Be knowledgeable about wine and be prepared to answer guest questions about wine pairing.
- Communicate with your supervisor to resolve any guest questions in a timely manner.
- Keep payments orderly and neat throughout your shift.
- Sell beverages and alcohol beverages, plus refill beverages.
- Maintain assigned sections and workstations.
- Assist other servers with all of the above to ensure total Teamwork.
- Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed.
- Maintain a clean and stocked server station.
- Correctly perform all necessary paper and bookwork at shifts end.
- Relay any complaints, problems or positive remarks to shift supervisor.
- Maintains confidential daily record keeping of tips.
- Attend all training meetings.
- Assist in other projects, as directed.
- May be required to be a panelist for the Internal Review board Hearings.
- Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.
Supervisory Responsibilities
Education
- High school diploma or general education degree (GED) preferred.
Experience
- One to three months related experience and/or training helpful; or equivalent combination of education and experience.
- Experience working as a waiter/waitress preferred.
Skills
- Must possess excellent customer relations and customer service skills.
- Ability to handle cash and give proper change.
- Skill in identifying and resolving problems under pressure conditions.
- Ability to learn and operate the POS system.
Other Requirements
- Ability to obtain and maintain a Tribal Gaming License.
- Washington State Food Handler Permit within 14 days of start date.
- Hepatitis A vaccination.
- Mandatory Alcohol Server Training (MAST) certification.
- Available and willing to work nights, weekends and holidays as required.
Physical Demands
- Requires the ability to lift and/or move objects weighing up to 65 pounds.
- Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
- Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
- Constantly requires working with fingers rather than the whole hand or arm.
- Constantly requires repetitive movement of the wrists, hands and/or fingers.
- Constantly requires walking or moving about to accomplish tasks.
- Occasionally requires standing and/or sitting for sustained periods of time.
- Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
- Constantly requires raising objects from a lower to a higher position or moving objects horizontally.
- Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
