Top 336 Customer service supervisor Jobs in Spokane, Wa

Patient Access Supervisor
Shriners Hospitals for Children —Spokane, WA
- $55,286.40 - $82,908.80 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
AA customer service Supervisor - GEG
Unifi Aviation, LLC —Spokane, WA
- $22 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Manufacturing Department Supervisor
ACCRA-FAB INC —Liberty Lake, WA
- $21 - $25 an hour
- Full-time
- Computer literacy
- 11+ years
- Mid-level
- Paid training
- Health savings account
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Clinical Supervisor - Children, Youth & Family - Mon-Fri 2PM-10:30PM
Frontier Behavioral Health —Spokane Valley, WA
- $36.57 - $48.06 an hour
- Full-time
- LMFT
- Hospital
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Clinical Supervisor-Mobile Community Assertive Treatment-Wed-Sat 12PM-10:30PM
Frontier Behavioral Health —Spokane Valley, WA
- $36.57 - $48.06 an hour
- Full-time
- LMFT
- Hospital
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Clinical Supervisor - Trueblood Housing - Permanent Supportive Housing Team
Frontier Behavioral Health —Spokane, WA
- $36.57 - $48.06 an hour
- Full-time
- LMFT
- Hospital
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
2d
Operations Manager - must have Asbestos Supervisor Certification
Pacific Insulation & Mold Remediation —Spokane, WA
- $29.59 - $75.00 an hour
- Part-time
- Hybrid work
- Background check
- Construction site
- Sales
- Profit sharing
- Employee discount
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Clinical Supervisor
Traverse Therapy Services —Spokane Valley, WA
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- LMFT
- Management
- Mid-level
- Health savings account
- Health insurance
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Clinical Supervisor - Trueblood Housing - Emergency/Transitional Team
Frontier Behavioral Health —Spokane, WA
- $36.57 - $48.06 an hour
- Full-time
- LMFT
- Hospital
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Clinicial Supervisor - Forensic PATH & Forensic HARPS
Frontier Behavioral Health —Spokane, WA
- $36.57 - $48.06 an hour
- Full-time
- LMFT
- Hospital
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
8d
PEMB Construction Supervisor & Laborers
CDA Systems —Post Falls, ID
- $18 - $40 an hour
- Full-time
- Construction site
- No high school diploma
- No experience needed
- Fuel card
- Health insurance
Quick Apply
Cleaning Team Lead
Let It Shine Cleaning —Post Falls, ID
- From $22 an hour
- Part-time
- Background check
- Management
- Inventory management
- Paid training
- Paid time off
Quick Apply
Manufacturing Supervisor I/II- Weekend Nights- Fri-Sun; E/O Thurs 6pm-6am
Jubilant HollisterStier Spokane —Spokane, WA
- $39.57 - $53.53 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Boutique Fitness Studio Supervisor - Spokane, WA
Orangetheory - Franchise #0217 —Spokane, WA
- $55,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- Computer skills
- Paid training
- 401(k)
Quick Apply
Practice Lead - Join our growing, value driven dental team
Spokane Family Dental —Spokane Valley, WA
- From $30 an hour
- Full-time
- Dental office
- Mid-level
- In-person
- Health savings account
- Health insurance
Quick Apply
2d
Customer Service Representative
Bosch Group —Post Falls, ID
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Maintenance Supervisor - Weekday Night Shift
Jubilant HollisterStier Spokane —Spokane, WA
- $84,300 - $147,100 a year
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Health savings account
- AD&D insurance
Medical Support Supervisor- MA ($5,000 in bonuses your first year!)
Chas Health —Deer Park, WA
- $25.67 - $37.70 an hour
- Full-time
- RN License
- Computer literacy
- Writing skills
- Loan repayment program
- Health insurance
9d
Supervisor, Operations
BROAD RIVER RETAIL —Spokane, WA
- $25 - $26 an hour
- Mid-level
- Recruiting
- Ability to lift 75 pounds
- Profit sharing
- Paid holidays
Quick Apply
Canvass Supervisor- Leadership Role
DaBella —Spokane, WA
- $22.50 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
4d

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Patient Access Supervisor

Shriners Hospitals for Children -
Spokane, WA

Quick Apply

Job Details

Full-time
$55,286.40 - $82,908.80 a year
2 days ago

Qualifications

Customer communication
Microsoft Excel
HIPAA compliance
Microsoft Outlook
Healthcare staff management
Team supervision
Coaching
HIPAA
Team scheduling
Metrics Reporting
Frontline customer support management
Data summary reports
High school diploma or GED
Team development
Healthcare privacy protection
Cross-functional collaboration
Healthcare performance metrics analysis
Team motivation (leadership skill)
Staffing management
Healthcare data reporting
Staff development

Full Job Description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Supervisor directly manages the day-to-day patient access and scheduling operations for the Contact Center at their assigned site. This role provides direct supervision to Patient Access Representatives and is accountable for performance across key quantitative and qualitative measures, including quality assurance, patient experience, call volumes, average speed to answer, and related service metrics. This position manages patient access staff, assigns tasks based on the needs of the contact center, monitors new and established queues, provides training and education to patient access representatives and identifies issues that need to be addressed.

The Patient Access Supervisor uses data, reporting, and leadership judgment to identify performance trends, address operational challenges, and implement improvements that support timely access to care and service excellence. The Patient Access Supervisor conducts interviews, hires and counsels employees when needed and completes all direct report evaluations. This role partners closely with the Practice Manager and Regional Contact Center Manager to ensure consistent workflows, staff development, optimization, and a high-quality patient and family experience. Shriners Spokane is looking for a full-time Patient Access Supervisor to join the team!

*This position is on-site in Spokane*

Key Responsibilities:

Oversee daily patient access and scheduling operations for the assigned site Contact Center.
Manage real-time workflows, staffing coverage, call volumes, and service levels to ensure patient and operational needs are met.
Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.
Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.
Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
Monitor, analyze, and report on key performance indicators (KPIs), including call volume, handle time, average speed to answer, quality assurance scores, and patient experience metrics.
Maintain and review quality assurance data and performance dashboards related to scheduling and registration functions.
Identify performance gaps, operational risks, and improvement opportunities; implement corrective actions and process enhancements in collaboration with leadership.
Utilize data-driven insights to recommend operational improvements that support service excellence and efficiency.
Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.
Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
Support onboarding, training, and ongoing development to ensure staff competency and adherence to performance standards.
Manage the performance evaluations, coaching discussions, corrective action, and employee relations activities for their Contact Center site.
Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows.
Collaborate with regional leaders and peer supervisors to support standardization, process improvement initiatives, and special projects.
Contribute to continuous improvement efforts by identifying best practices and supporting change management initiatives.
Track staff attendance, ensure accurate timekeeping for payroll processing, and approve Kronos each pay period for their direct reports.
Maintain appropriate staffing levels to support operational demands, including coverage for absences and workload fluctuations.
Oversee inventory needs and ensure supplies are available to support Contact Center operations.
Provide front desk support as needed in coordination with the Practice Manager.

Required Qualifications:

High School Diploma or equivalent (GED) required
3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to interpret operational and performance reports to drive decision-making.
Working knowledge of patient access workflows, scheduling, registration, and pre-registration processes.
Knowledge of HIPAA regulations and patient privacy requirements.
Ability to manage schedules, staffing coverage, and timekeeping processes accurately
Strong leadership presence with the ability to motivate, coach, and develop teams.
Effective communication skills, both written and verbal, with staff, patients, families, and providers.
Demonstrated critical thinking and problem-solving abilities in a fast-paced environment.
Ability to manage competing priorities and adapt to changing operational demands.
High level of professionalism, integrity, and accountability.
Collaborative mindset with the ability to work effectively across departments and leadership levels.

Preferred Qualifications:

Associates degree or higher in a relevant field of study
1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment
Knowledge of Epic and Contact Center/call management software preferred.

The pay range for this position is $55,286.40 - $82,908.80. Compensation is determined based on years of relevant experience and departmental equity.

Quick Apply

Refine Your Search

customer service supervisor jobs in spokane, wa

Patient Access Supervisor

AA customer service Supervisor - GEG

Manufacturing Department Supervisor

Clinical Supervisor - Children, Youth & Family - Mon-Fri 2PM-10:30PM

Clinical Supervisor-Mobile Community Assertive Treatment-Wed-Sat 12PM-10:30PM

Clinical Supervisor - Trueblood Housing - Permanent Supportive Housing Team

Operations Manager - must have Asbestos Supervisor Certification

Clinical Supervisor

Clinical Supervisor - Trueblood Housing - Emergency/Transitional Team

Clinicial Supervisor - Forensic PATH & Forensic HARPS

PEMB Construction Supervisor & Laborers

Cleaning Team Lead

Manufacturing Supervisor I/II- Weekend Nights- Fri-Sun; E/O Thurs 6pm-6am

Boutique Fitness Studio Supervisor - Spokane, WA

Practice Lead - Join our growing, value driven dental team

Customer Service Representative

Maintenance Supervisor - Weekday Night Shift

Medical Support Supervisor- MA ($5,000 in bonuses your first year!)

Supervisor, Operations

Canvass Supervisor- Leadership Role

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