Top 27 Front desk manager Jobs in Spokane, Wa

Patient Access Supervisor
Shriners Hospitals for Children —Spokane, WA
- $55,286.40 - $82,908.80 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Front Office Manager
The Historic Davenport Hotel, Autograph Collection —Spokane, WA
- $78,000 a year
- Temporary
- Background check
- Pass drug screening
- English
- Health insurance
- Dental insurance
14d
Administrative Coordinator
Thomas Hammer Coffee Roasters —Spokane, WA
- $19 - $22 an hour
- Full-time
- Office
- High school diploma or GED
- In-person
- Health insurance
- 401(k)
Quick Apply
Assistant Front Office Manager - Grand
The Davenport Grand Hotel —Spokane, WA
- Up to $50,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Assistant Front Office Manager - Centennial
The Centennial Hotel —Spokane, WA
- Up to $50,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Assistant Front Office Manager - Tower
The Davenport Tower —Spokane, WA
- Up to $50,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk - Facilities Operator
Itron —Liberty Lake, WA
- $15.86 - $37.13 an hour
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Employee stock purchase plan
- 401(k) matching
Member Services Representative
Planet Fitness - New Port Richey —Spokane, WA
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Overnight Closer
Planet Fitness - New Port Richey —Spokane, WA
- Overnight shift
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
7d
Patient Care Coordinator
Arketype Chiropractic + Functional Health —Post Falls, ID
- $20 an hour
- Full-time
- Clinic
- US work authorization
- Computer skills
- Paid time off
- Employee discount
Quick Apply
Front Office Assistant Manager - Centennial
The Centennial Hotel —Spokane, WA
- $45,000 - $50,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Guest Service Agent
Spokane SpringHill Suites by Marriott Airport —Spokane, WA
- $18 - $19 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Part-Time Front Desk Coordinator- Spokane, WA
The Joint Chiropractic —Spokane, WA
- $17.13 - $17.50 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
Part Time Member Services
Planet Fitness - New Port Richey —Spokane Valley, WA
- $16.70 a week
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Front Office Assistant Manager - Tower
The Davenport Tower —Spokane, WA
- $45,000 - $50,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Guest Service Agent
Spokane Fairfield Inn & Suites by Marriott —Spokane, WA
- $17.13 - $18.50 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Salon Customer Experience Specialist - Northtown Mall
JCPenney —Spokane, WA
- $17.25 - $21.57 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
2d
Member Services Representative- Full Time
Planet Fitness - New Port Richey —Spokane, WA
- Full-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Salon Customer Experience Specialist - Spokane Valley Mall
JCPenney —Spokane, WA
- $17.25 - $21.57 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
Overnight Custodian
Planet Fitness - New Port Richey —Spokane, WA
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply

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Patient Access Supervisor

Shriners Hospitals for Children -
Spokane, WA

Quick Apply

Job Details

Full-time
$55,286.40 - $82,908.80 a year
6 days ago

Qualifications

Customer communication
Microsoft Excel
HIPAA compliance
Microsoft Outlook
Healthcare staff management
Team supervision
Coaching
HIPAA
Team scheduling
Metrics Reporting
Frontline customer support management
Data summary reports
High school diploma or GED
Team development
Healthcare privacy protection
Cross-functional collaboration
Healthcare performance metrics analysis
Team motivation (leadership skill)
Staffing management
Healthcare data reporting
Staff development

Full Job Description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Supervisor directly manages the day-to-day patient access and scheduling operations for the Contact Center at their assigned site. This role provides direct supervision to Patient Access Representatives and is accountable for performance across key quantitative and qualitative measures, including quality assurance, patient experience, call volumes, average speed to answer, and related service metrics. This position manages patient access staff, assigns tasks based on the needs of the contact center, monitors new and established queues, provides training and education to patient access representatives and identifies issues that need to be addressed.

The Patient Access Supervisor uses data, reporting, and leadership judgment to identify performance trends, address operational challenges, and implement improvements that support timely access to care and service excellence. The Patient Access Supervisor conducts interviews, hires and counsels employees when needed and completes all direct report evaluations. This role partners closely with the Practice Manager and Regional Contact Center Manager to ensure consistent workflows, staff development, optimization, and a high-quality patient and family experience. Shriners Spokane is looking for a full-time Patient Access Supervisor to join the team!

*This position is on-site in Spokane*

Key Responsibilities:

Oversee daily patient access and scheduling operations for the assigned site Contact Center.
Manage real-time workflows, staffing coverage, call volumes, and service levels to ensure patient and operational needs are met.
Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.
Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.
Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
Monitor, analyze, and report on key performance indicators (KPIs), including call volume, handle time, average speed to answer, quality assurance scores, and patient experience metrics.
Maintain and review quality assurance data and performance dashboards related to scheduling and registration functions.
Identify performance gaps, operational risks, and improvement opportunities; implement corrective actions and process enhancements in collaboration with leadership.
Utilize data-driven insights to recommend operational improvements that support service excellence and efficiency.
Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.
Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
Support onboarding, training, and ongoing development to ensure staff competency and adherence to performance standards.
Manage the performance evaluations, coaching discussions, corrective action, and employee relations activities for their Contact Center site.
Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows.
Collaborate with regional leaders and peer supervisors to support standardization, process improvement initiatives, and special projects.
Contribute to continuous improvement efforts by identifying best practices and supporting change management initiatives.
Track staff attendance, ensure accurate timekeeping for payroll processing, and approve Kronos each pay period for their direct reports.
Maintain appropriate staffing levels to support operational demands, including coverage for absences and workload fluctuations.
Oversee inventory needs and ensure supplies are available to support Contact Center operations.
Provide front desk support as needed in coordination with the Practice Manager.

Required Qualifications:

High School Diploma or equivalent (GED) required
3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to interpret operational and performance reports to drive decision-making.
Working knowledge of patient access workflows, scheduling, registration, and pre-registration processes.
Knowledge of HIPAA regulations and patient privacy requirements.
Ability to manage schedules, staffing coverage, and timekeeping processes accurately
Strong leadership presence with the ability to motivate, coach, and develop teams.
Effective communication skills, both written and verbal, with staff, patients, families, and providers.
Demonstrated critical thinking and problem-solving abilities in a fast-paced environment.
Ability to manage competing priorities and adapt to changing operational demands.
High level of professionalism, integrity, and accountability.
Collaborative mindset with the ability to work effectively across departments and leadership levels.

Preferred Qualifications:

Associates degree or higher in a relevant field of study
1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment
Knowledge of Epic and Contact Center/call management software preferred.

The pay range for this position is $55,286.40 - $82,908.80. Compensation is determined based on years of relevant experience and departmental equity.

Quick Apply

Refine Your Search

front desk manager jobs in spokane, wa

Patient Access Supervisor

Front Office Manager

Administrative Coordinator

Assistant Front Office Manager - Grand

Assistant Front Office Manager - Centennial

Assistant Front Office Manager - Tower

Front Desk - Facilities Operator

Member Services Representative

Overnight Closer

Patient Care Coordinator

Front Office Assistant Manager - Centennial

Guest Service Agent

Part-Time Front Desk Coordinator- Spokane, WA

Part Time Member Services

Front Office Assistant Manager - Tower

Guest Service Agent

Salon Customer Experience Specialist - Northtown Mall

Member Services Representative- Full Time

Salon Customer Experience Specialist - Spokane Valley Mall

Overnight Custodian

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