Top 12 Front desk supervisor Jobs in Spokane, Wa

Patient Access Supervisor
Shriners Hospitals for Children —Spokane, WA
- $55,286.40 - $82,908.80 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Front Desk Supervisor (PT)
The Historic Davenport Hotel, Autograph Collection —Spokane, WA
- $18.13 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Supervisor
Ruby on the River —Spokane, WA
- $18.00 - $18.25 an hour
- Part-time
- Mid-level
- Hotel
- Supervising experience
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Front Desk Supervisor
The Historic Davenport Hotel, Autograph Collection —Spokane, WA
- $18.13 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Supervisor
The Davenport Grand Hotel —Spokane, WA
- $18 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
RV Resort - Front Desk Agent
Kalispel Tribe of Indians —Airway Heights, WA
- Weekends as needed
- Computer literacy
- Basic math
- High school diploma or GED
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Hotel Front Office - Concierge
Kalispel Tribe of Indians —Airway Heights, WA
- Weekends as needed
- Inventory management
- Computer literacy
- Microsoft Office
Quick Apply
Office Assistant 3 - Spokane Valley
State of Washington Dept. of Corrections —Spokane Valley, WA
- $3,849 - $5,124 a month
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
6d
Hotel Reservations - Reservation Agent (PT&FT)
Kalispel Tribe of Indians —Airway Heights, WA
- Part-time
- Inventory management
- Computer literacy
- Basic math
Quick Apply
Program Assistant, Career and Professional Development
Whitworth University —Spokane, WA
- $19 an hour
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
8d
Consumer Care Coordinator
Catholic Charities Eastern Washington —Spokane, WA
- $23.99 - $25.19 an hour
- 8 hour shift
- Background check
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
5d
NQRC RV Resort - RV Resort Manager
Kalispel Tribe of Indians —Airway Heights, WA
- Weekends as needed
- Driver's License
- 21 years or older
- Bachelor's degree
Quick Apply

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Front Desk Supervisor (PT)
The Historic Davenport Hotel, Autograph Collection —Spokane, WA
With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued…
$18.13 an hour
Front Desk Supervisor
Ruby on the River —Spokane, WA
Our Front Desk Supervisors help lead daily front desk operations while supporting and motivating the guest service team.
$18.00 - $18.25 an hour
Quick Apply

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Patient Access Supervisor

Shriners Hospitals for Children -
Spokane, WA

Quick Apply

Job Details

Full-time
$55,286.40 - $82,908.80 a year
6 days ago

Qualifications

Customer communication
Microsoft Excel
HIPAA compliance
Microsoft Outlook
Healthcare staff management
Team supervision
Coaching
HIPAA
Team scheduling
Metrics Reporting
Frontline customer support management
Data summary reports
High school diploma or GED
Team development
Healthcare privacy protection
Cross-functional collaboration
Healthcare performance metrics analysis
Team motivation (leadership skill)
Staffing management
Healthcare data reporting
Staff development

Full Job Description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Supervisor directly manages the day-to-day patient access and scheduling operations for the Contact Center at their assigned site. This role provides direct supervision to Patient Access Representatives and is accountable for performance across key quantitative and qualitative measures, including quality assurance, patient experience, call volumes, average speed to answer, and related service metrics. This position manages patient access staff, assigns tasks based on the needs of the contact center, monitors new and established queues, provides training and education to patient access representatives and identifies issues that need to be addressed.

The Patient Access Supervisor uses data, reporting, and leadership judgment to identify performance trends, address operational challenges, and implement improvements that support timely access to care and service excellence. The Patient Access Supervisor conducts interviews, hires and counsels employees when needed and completes all direct report evaluations. This role partners closely with the Practice Manager and Regional Contact Center Manager to ensure consistent workflows, staff development, optimization, and a high-quality patient and family experience. Shriners Spokane is looking for a full-time Patient Access Supervisor to join the team!

*This position is on-site in Spokane*

Key Responsibilities:

Oversee daily patient access and scheduling operations for the assigned site Contact Center.
Manage real-time workflows, staffing coverage, call volumes, and service levels to ensure patient and operational needs are met.
Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.
Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.
Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
Monitor, analyze, and report on key performance indicators (KPIs), including call volume, handle time, average speed to answer, quality assurance scores, and patient experience metrics.
Maintain and review quality assurance data and performance dashboards related to scheduling and registration functions.
Identify performance gaps, operational risks, and improvement opportunities; implement corrective actions and process enhancements in collaboration with leadership.
Utilize data-driven insights to recommend operational improvements that support service excellence and efficiency.
Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.
Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
Support onboarding, training, and ongoing development to ensure staff competency and adherence to performance standards.
Manage the performance evaluations, coaching discussions, corrective action, and employee relations activities for their Contact Center site.
Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows.
Collaborate with regional leaders and peer supervisors to support standardization, process improvement initiatives, and special projects.
Contribute to continuous improvement efforts by identifying best practices and supporting change management initiatives.
Track staff attendance, ensure accurate timekeeping for payroll processing, and approve Kronos each pay period for their direct reports.
Maintain appropriate staffing levels to support operational demands, including coverage for absences and workload fluctuations.
Oversee inventory needs and ensure supplies are available to support Contact Center operations.
Provide front desk support as needed in coordination with the Practice Manager.

Required Qualifications:

High School Diploma or equivalent (GED) required
3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to interpret operational and performance reports to drive decision-making.
Working knowledge of patient access workflows, scheduling, registration, and pre-registration processes.
Knowledge of HIPAA regulations and patient privacy requirements.
Ability to manage schedules, staffing coverage, and timekeeping processes accurately
Strong leadership presence with the ability to motivate, coach, and develop teams.
Effective communication skills, both written and verbal, with staff, patients, families, and providers.
Demonstrated critical thinking and problem-solving abilities in a fast-paced environment.
Ability to manage competing priorities and adapt to changing operational demands.
High level of professionalism, integrity, and accountability.
Collaborative mindset with the ability to work effectively across departments and leadership levels.

Preferred Qualifications:

Associates degree or higher in a relevant field of study
1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment
Knowledge of Epic and Contact Center/call management software preferred.

The pay range for this position is $55,286.40 - $82,908.80. Compensation is determined based on years of relevant experience and departmental equity.

Quick Apply

Refine Your Search

front desk supervisor jobs in spokane, wa

Patient Access Supervisor

Front Desk Supervisor (PT)

Front Desk Supervisor

Front Desk Supervisor

Front Desk Supervisor

RV Resort - Front Desk Agent

Hotel Front Office - Concierge

Office Assistant 3 - Spokane Valley

Hotel Reservations - Reservation Agent (PT&FT)

Program Assistant, Career and Professional Development

Consumer Care Coordinator

NQRC RV Resort - RV Resort Manager

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