Top 20 Inbound call center representative Jobs in Spokane, Wa

Call Center Representative
Prism Vision Group —Spokane, WA
- $18.00 - $33.08 an hour
- Computer literacy
- HIPAA
- English
Consumer Sales Representative-Retail
TDS Telecom —Spokane, WA
- $17.66 - $26.48 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Commercial Inside Sales Representative Hybrid - Liberty Lake, WA
Liberty Mutual —Spokane, WA
- $45,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Customer Service Representative
Bill's Heating & A/C —Post Falls, ID
- From $20 an hour
- Full-time
- Typing
- In-person
- Communication skills
Quick Apply
1d
Call Center Manager
Luxury Bath Technologies —Cheney, WA
- $50,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Conflict management
- Paid training
Quick Apply
1d

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Call Center Representative
Prism Vision Group —Spokane, WA
Answer incoming calls and respond to customer inquiries in a professional and courteous manner. The Call Center Representative's responsibility is to handle…
$18.00 - $33.08 an hour
Customer Service & Inside Support Specialist
Continental Door Co —Spokane Valley, WA
Answer and field all incoming phone calls, accurately transferring calls to the appropriate department or individual. High school diploma or equivalent.
$23 - $27 an hour
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Call Center Representative

Prism Vision Group -
Spokane, WA

Apply Now

Job Details

$18.00 - $33.08 an hour

Qualifications

HIPAA
English
High school diploma or GED
Health information regulatory compliance
Working with individuals from diverse cultural backgrounds
Productivity software
Clinical confidentiality policies

Full Job Description

Overview:

This onsite role is located at Spokane Eye Clinic, Spokane, WA, which is part of Prism Vision Group.

Compensation Range: $18-$33.08/hr (Dependent on Experience)

The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.

Responsibilities:

ROLE AND RESPONSIBILITIES

Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.
Provide accurate information regarding products, services, policies, and procedures.
Handle and resolve customer complaints or escalate issues to the appropriate department.
Maintain a positive and empathetic approach when dealing with customers.
Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
Verification of insurance information, verification of benefits and insurance referral information.
Adhere to HIPAA standards related to patient privacy and confidentiality.
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
Identify customer needs and provide appropriate solutions.
Work collaboratively with other departments to address customer concerns effectively.
Meet or exceed key performance metrics, including call handling time, customer satisfaction, and resolution rates.
Comply with company policies and standards.

Qualifications:

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED)

Experience: Prior call center or customer service or related experience

KNOWLEDGE/SKILLS/ABILITIES

Excellent verbal and written communications skills in English. Bi-Lingual a plus.
Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
Ability to handle multiple tasks while maintaining a high level of accuracy.
Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
Proficient with Microsoft Office Suite

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

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Refine Your Search

inbound call center representative jobs in spokane, wa

Call Center Representative

Consumer Sales Representative-Retail

Commercial Inside Sales Representative Hybrid - Liberty Lake, WA

Customer Service Representative

Call Center Manager

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