Rehabilitation Technician 2
The hiring team may make a hiring decision at any time after the standard seven-day job posting. It is within your best interest to apply for this position at your earliest convenience. This recruitment will be used to fill 1 vacancy in Spokane, Washington at 421 W Riverside Ave Spokane WA 99201.
Work Schedule: Monday through Friday, 8AM - 5PM, in an office environment with the availability of a flexible work schedule upon supervisor’s approval.
May require occasional travel (attending trainings and/or providing direct customer services in the field), but work is primarily conducted in the office. This position has a limited lifting requirement of less than 20lbs.
DSB Relocation Allotment: DSB offers, upon approval, a relocation bonus and allotment for those staff relocating and needing to make the move to, or across the beautiful state of Washington to join our team.
**Contact Information: Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan via email
[email protected].
Who We Are:
Washington State Department of Services for the Blind is “working together with individuals who are Blind, Deaf-Blind or Low Vision so they can flourish in their homes, communities, and workplaces.” DSB's Vocational Rehabilitation program assists individuals with visual disabilities achieve gainful employment and economic vitality through integration into the nation’s workforce, while assisting businesses with accessibility training, consultation, recruitment, and retention of qualified employees. Together, these services lead to the greater employment of qualified Blind, Deaf Blind and Low Vision individuals and more accessible and diverse businesses.
DSB is a Public Service Loan Forgiveness - qualifying employer.
About this Position:
The Rehabilitation Technician 2 (RT2) position performs direct vocational rehabilitation services and administrative support functions as a member of an interdisciplinary work team providing services to blind & visually impaired individuals.
This position assists the integrated DSB Customer Services team in the agency’s goal of preparing customers for successful entry into the competitive workforce and towards greater independence.
The selected incumbent must often make independent judgments and apply knowledge of agency vocational rehabilitation and independent living processes, administrative policies and “good practices” while performing direct services and administrative support functions necessary for the successful vocational rehabilitation and improved independence of agency customers. The RT2 may be given responsibility for a small caseload of customers within the VR process. You will provide direct customer services and administrative support functions for the Spokane office caseloads as part of the East Region Customer Services Unit. This position may be assigned to a small caseload.
Some of What You will Enjoy Doing:
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Serve as the point of first contact for individuals applying for blindness & visual impairment services with the
agency -
Orient the applicant to the services available and establish with customer expectations and responsibilities
of the customer and agency while enrolled in the program -
Participate in providing direct services throughout the customer process
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Coordinate with external resources and service providers to facilitate best customer services and success
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Perform a full range of administrative and fiscal tasks to ensure that the goods and services necessary to support the customer's independence and vocational needs are provided efficiently and timely
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Maintain documentation of the customer record, data collection and entry, maintenance of case files, security of case records and order processing and purchase of essential goods and services
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Ensure that mandated steps and timelines in the Vocational Rehab (VR) and Independent Living (IL) process are met by coordinating with counselors and team members
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May schedule and conduct intake interview with new applicant and documents an initial assessment of the customer's medical, academic, social, and vocational history into the electronic case management system
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Assist with agency Vocational Rehab conferences, workshops or trainings for DSB customers
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Conduct individual and group program orientation to explain the goals, objectives, scope, and external state and federal requirements of the Vocational Rehabilitation program; the expectations and responsibilities of the customer; and the overall process and methods DSB employs to assist eligible customers in achieving their goal of employment
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Refer individuals to other programs within the agency and/or service providers in the community as appropriate
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Arrange for vocational evaluation tests and/or assist in the completion of "paper/pencil" vocational exploration instruments
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Provide individual or group assistance to VR customers in exploring appropriate and realistic vocational goals
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Assist in the planning, development, and on-going management & delivery of self-esteem and Job Club training, and other job seeking and job keeping activities
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Assist with individual or group training in job search strategies, interview techniques, disclosing disability, personal presentation and grooming, resume preparation, and completion of applications
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Provide information and resources regarding the Americans with Disabilities Act (ADA)
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Coordinate with team members to deliver equipment and provide basic orientation for the customer to blindness & low vision aids and devices
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Coordinate with external resources to arrange for items such as meeting space, interpreters, transportation
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Provide follow up contact to ensure a satisfactory relationship between the customer and employer and to achieve job stabilization
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Use automated case management system and other business applications such as Microsoft Word and Excel to document direct service activities and the vocational activities of the customer
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Track customer data at referral; enter customer data into system at application; update customer data to keep current contact info; record activity with customers in case log; log receipt of reports, medical
documentation, and all correspondence in customer management system -
Collect medical and other pertinent vocational information; coordinate eye, medical and specialty examinations for the purpose of establishing eligibility & assessment by counseling staff
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Complete and record compliance reviews at time of plan signing and at case closure
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Enter and maintain data related to completed assistive technology services
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Run next action reports and coordinate with appropriate team members for action to ensure case records are in compliance with federal reporting standards
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Prepare correspondence and perform other clerical duties as required
Initiate and track authorizations to purchase customer goods and services -
Develop and maintain a system to monitor open authorizations, to ensure that goods, services and payments are being delivered timely
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Develop and maintain system for efficient tracking of higher education tuition and supplies payments
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Initiate payments on field orders and cancel as appropriate to ensure up-to-date budget information
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Initiate customer reimbursement payments on A19 invoice vouchers or Reader/Driver/Tutor/Childcare form
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Run outstanding encumbrance report to check on the status of payments
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Develop and maintain system for closing authorizations with no activity
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Maintain responsibility for accurate and appropriate VISA purchase usage
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Collaborate with team members to manage assigned and unassigned inventory of supplies and equipment
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Maintain inventory log of loaned equipment and document the issuance and return of equipment using equipment control forms
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Prepare closed customer case files for archive on a regular basis and according to procedure and federal requirements
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Collaborate with team members to maintain and organize office supplies
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Provide coverage of front desk duties
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Provide daily mail room tasks, distribute incoming mail and prepare outgoing mail and packaging for Consolidated Mail Services
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Manage office supply order needs
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Staff customer cases and discuss procedural issues, budget and fiscal items, collaboration and process improvements
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Review with team any work in progress and work completed
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Tasks can include facilitation and note taking as needed
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Coach and mentor new Rehabilitation Technicians and other team staff to the duties of the position, agency business practices, and the concept and culture of regional interdisciplinary work teams
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Participate in agency process improvement projects or committee. This might include activities such as Safety Committee, Beautification Committee, input for Aware improvement, etc.
Required Qualifications:
Demonstrated ability through previous roles or education to meet the competencies below. Roles could be experience gained through military service, volunteer leadership, consulting, self-employment, previous roles in providing direct assistance to customers in a non-retail environment, rehabilitation classes or certifications, or non-traditional jobs.
The required competencies include:
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Vocational Rehabilitation Knowledge and Customer Support - Ability to understand the vocational rehabilitation and independent living processes
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Technical Skills: Ability to collect, enter, track, and maintain accurate customer records
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Ability to use Microsoft Office (Outlook, Excel, Word, PowerPoint) and other standard office tools such as phone, faxes and copiers to maintain accurate and compliant customer and program records
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Ability to proofread and edit written material, correcting errors and improving clarity of content
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Professional Growth and Service Mindset - Actively demonstrates a commitment to learning and growth and takes action to meet the needs of others
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Confidentiality and Professionalism - Maintains the highest level of confidentiality when handling sensitive information; demonstrates professionalism in all interactions
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Communication and Collaboration - Strong verbal and written communication skills; ability to communicate complex vocational rehabilitation information in plain language to customers, team members, employers, and community partners; fosters trust, transparency, and collaboration with diverse internal and external individuals and customers
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Ability to work effectively in a collaborative team environment
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Willingness to Learn: Must have a desire to learn about the specialized needs of and/or resources available to individuals who are blind, deaf blind, or low vision and who also may have other disabilities
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Professional Growth and Service Mindset - The ability to take action to learn and grow
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The ability to take action to meet the needs of others
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Demonstrated ability to independently schedule, organize and prioritize workload and manage multiple and competing priorities
Preferred/Desired Qualifications:
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Knowledge and experience working with individuals who are blind, low vision or deaf blind or individuals with disabilities
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Bachelor's degree in Rehabilitation Counseling or a bachelor's degree with 18-quarter credit hours in vocational rehabilitation related subjects
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Direct customer service experience in a vocational rehabilitation program
How to Apply:
Interested? We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
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A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting
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A current resume, detailing experience, and education; and
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A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
Do not attach any documents that include
photos or private information (social security number, year of birth, etc.).
Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify the information provided. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section of the online application. Please do not refer to the resume for details, or your application may be disqualified.
Background Check Notice: Prior to any new appointment into the Department of Services for the Blind, a background check including criminal record history will be conducted as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Union Inclusion:
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).
Opportunity for All:
The Department of Services for the Blind celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our organization.
