Top 3 Senior computer technician Jobs in Spokane, Wa

Senior Help Desk Specialist (IIBA)
Inland Imaging Business Associates, LLC —Spokane, WA
- $29.59 - $44.38 an hour
- Full-time
- Anatomy knowledge
- Pass drug screening
- HIPAA
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9d

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Senior Help Desk Specialist (IIBA)

Inland Imaging Business Associates, LLC
Spokane, WA

Quick Apply

Job Details

Full-time
$29.59 - $44.38 an hour
9 days ago

Qualifications

Desktop computer repair
Anatomy knowledge
Hardware maintenance
Radiology
Windows
Driver's License
DICOM
IT experience within healthcare
Desktop (troubleshooting support)
Decision making
Productivity software
Picture archiving and communication systems (PACS)

Full Job Description

Base Pay Range:

$29.59 - $44.38

Job Description:

The Senior Help Desk Specialist is a full-time, regular position working Monday-Friday, day shift hours at the Inland Imaging Business Center. This position has potential for hybrid flexibility as determined by manager.

Summary: As the initial or escalated phone contact for clients, the senior help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.

General Description: The Senior Help Desk Specialist must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast paced office environment with constant interruptions and continual deadlines. This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support. This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Respond promptly to all customer requests via phone, email, instant messaging, and walk ups
Practice effective troubleshooting, information capturing, triaging and escalation of all issues
Support all general I.T. hardware and software in a large enterprise environment
Support a wide array of high specialized radiology specific applications and infrastructure; Picture Archiving Systems (PACS), Radiology Information Systems (RIS), voice recognition software, and HL7 interfaces
Maintain understanding of HealthCare integration standards such as HL7, DICOM, and XML
Maintain knowledge of IT standards as they relate to RIS and PACS architecture
Demonstrate application functionality and workflow to appropriate personnel
Contribute to system maintenance and technical documentation to ensure knowledge sharing
Monitor for trends in clinical applications issues to ensure systems are running optimally
Develop and maintain fundamental knowledge of clinical applications functionality and workflow
Provide remote support for project and application deployments
Collaborate with the Healthcare Solutions Team to ensure the overall success of upgrades
Proactively monitor and act upon automated system alerts and emails
Works independently to Resolves general IT problems (PC hardware, PC software, etc.) in a timely manner.
Develops deployment strategies for introducing new technologies into existing environments, i.e. new software, software patches, new hardware, hardware upgrades.
Takes the lead of help desk resources within projects as necessary.
Takes ownership of escalated tickets, using the engineering team as a resource when needed.
Invests time with Jr. and Help Desk positions for training and mentoring.
Provides oversight, tracking, and reporting on the status of escalated tickets.
Analyzes system logs and identifies potential issues with computer systems.
Addresses scheduled downtimes, plans for and responds to service outages and other problems.
Works with Manager to assign specialized tasks
Researches unresolved IT issues for applications and unresolved software and IT application issues.
Other duties as assigned.

Occasional regional travel, weekend work and on-call rotation will be required.

General Duties and Responsibilities:

Ability to maintain strict confidentiality.
Honest, pleasant manner, and good personal hygiene.
Free of alcohol and drug abuse.
Valid state driver’s license and proof of insurance.
Excellent communication and interpersonal skills.
Detail oriented, ability to multi-task, organized, and able to work in a fast paced environment.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.

Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
Rotates to other shifts and locations as needed
Follows all Health and Safety policies and guidelines of Inland Imaging and its partners depending on work location

Supervisory Responsibilities:

There is no supervisory responsibility in this position

Advocacy:

Treats all clients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values:

Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim Higher

Qualifications:

Education: Bachelor’s Degree in related field or equivalent experience
Experience: Four years of related experience including-
- Experience in a technical helpdesk or customer service role
- Experienced in PC hardware installation, configuration, and troubleshooting.
- Proficiency in Windows 7, Windows 10, and Microsoft Office products
- Knowledge in software and image creation/deployment via 3rd party software
- Experience supporting RIS, PACS and Voice Recognition
- Experience in Radiology workflow such as RIS, PACS, or EMR/EHR
- Knowledge of medical modalities, image transmission, and DICOM standards
- Fundamental knowledge of human anatomy and exams conducted in a radiology
Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Nuvodia/Inland is an EEO employer...

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Senior Help Desk Specialist (IIBA)

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The Senior Help Desk Specialist is a full-time, regular position working Monday-Friday, day shift hours at the Inland Imaging Business Center. This position has potential for hybrid flexibility as determined by manager.

Nuvodia/Inland is an EEO employer...

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