Top 243 Service advocate Jobs in Spokane, Wa

DSHS HCLA Customer Service Specialist 2
State of Washington Dept. of Social and Health Services —Spokane, WA
- $3,738 - $4,980 a month
- Full-time
- Hybrid work
- Background check
- Experience working with individuals with disabilities
- Word processing
- Paid training
- Wellness program
3d
Shelter Advocate
YWCA of Spokane —Spokane, WA
- $21.77 - $26.12 an hour
- Full-time
- Bilingual
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Patient Advocate - Float
CCNW-Cancer Care Northwest —Spokane Valley, WA
- $22.33 - $31.27 an hour
- 3 years
- High school diploma or GED
- Clinic
13d
SIA - Substitute Teacher (All Grades)
Spokane International Academy —Spokane, WA
- $160 a day
- Part-time
- Classroom
- High school
- Teaching Certification
Quick Apply
Mobile Housing Advocate
YWCA of Spokane —Spokane, WA
- $23.94 - $28.73 an hour
- Full-time
- Mid-level
- Budgeting
- Paid holidays
- Health insurance
Quick Apply
Case Manager - Independent Living Skills
Catholic Charities Serving Central Washington —Spokane, WA
- $22 - $27 an hour
- Full-time
- School experience
- CPR Certification
- Word processing
- AD&D insurance
- Paid holidays
Pre-Op/PACU Registered Nurse (RN)
Plastic Surgery Northwest —Spokane, WA
- $45 - $52 an hour
- Full-time
- Background check
- Vital signs
- Surgery
- Health savings account
- Health insurance
Quick Apply
Licensed Therapist or Psychologist (LMFT, LMHC, or LICSW)
Grow Therapy —Washington State
- $70 - $93 an hour
- Part-time
- Remote
- LMFT
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
12d
FCS Case Manager
AIM —Spokane, WA
- $19 - $25 an hour
- Full-time
- Background check
- 5 years
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
Become a Weekend DSP Rockstar! Paid Training! $20.25-22.25
Community Integrated Services —Spokane, WA
- $20.25 - $22.25 an hour
- Part-time
- Background check
- Maintenance
- No experience needed
- Paid training
- Mileage reimbursement
Clinical Supervisor-Mobile Community Assertive Treatment-Wed-Sat 12PM-10:30PM
Frontier Behavioral Health —Spokane Valley, WA
- $36.57 - $48.06 an hour
- Full-time
- LMFT
- Hospital
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Become a DSP Rockstar! Paid Training! $20.25-22.25
Community Integrated Services —Spokane, WA
- $20.25 - $22.25 an hour
- Part-time
- Background check
- Maintenance
- No experience needed
- Paid training
- Mileage reimbursement
Vice President, Clinical Technology and Integration
Nuvodia, LLC —Spokane Valley, WA
- $134,670 - $242,536 a year
- Full-time
- Background check
- Pass drug screening
- HIPAA
- Dental insurance
- 401(k)
Quick Apply
Remote Licensed Independent Clinical Social Worker
Grow Therapy —Washington State
- $70 - $93 an hour
- Part-time
- Remote
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
12d
RN Float Pool (Up to $10k Sign-On & Relocation to Tacoma, WA or Puyallup, WA)
MultiCare Health System —Washington State
- $56.13 - $97.17 an hour
- Part-time
- CPR Certification
- Nursing
- Surgery
- Health savings account
- Relocation assistance
Quick Apply
Disaster Case Manager
The Salvation Army —Spokane, WA
- $23 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Access
- Paid holidays
- Disability insurance
Quick Apply
2d
Territory Field Lead
TROC —Airway Heights, WA
- $55,000 - $60,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Opportunities for advancement
Quick Apply
11d
Disaster Case Manager
The Salvation Army of Spokane —Spokane, WA
- $23 an hour
- Temporary
- Background check
- Spanish
- Microsoft Excel
Quick Apply
2d
RN Operating Room (Up to $10k Sign-On & Relocation to Spokane Valley, WA)
MultiCare Health System —Washington State
- $43.85 - $80.58 an hour
- Part-time
- Acute care
- Nursing
- Surgery
- Health savings account
- Relocation assistance
Quick Apply
Mental Health Clinician II - Child & Family - Rock Pointe
Frontier Behavioral Health —Spokane, WA
- $30.91 - $36.82 an hour
- Full-time
- Hospital
- Computer literacy
- Adults
- Paid holidays
- Health insurance
Quick Apply

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DSHS HCLA Customer Service Specialist 2

State of Washington Dept. of Social and Health Services -
Spokane, WA

Apply Now

Job Details

Full-time
$3,738 - $4,980 a month
3 days ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid military leave
Parental leave
Employee assistance program
Vision insurance
Loan forgiveness
Bereavement leave
Life insurance
Retirement plan

Qualifications

Disability support services
Office supply management
Correspondence management
Confidential information handling
Office activity coordination
Experience working with individuals with disabilities
Phone communication
Word processing
Spreadsheets
In-person customer service
Mail distribution
Scanning
De-escalation techniques
Conflict de-escalation
Mid-level
Community resource coordination in health services social work
Working with seniors
High school diploma or GED
Managing clients in a customer support role
Medicaid health insurance
Driver's License
Older adults
Mail management
Office supply ordering
Data entry
Welfare benefit application assistance
Organizational skills
Experience working with adults with disabilities
Medicaid
Mail processing

Full Job Description

Description

DSHS HCLA – Customer Service Specialist 2
Join our team as a Customer Service Specialist 2 with Home and Community Services in Spokane, where you'll play a vital role in helping older adults, individuals with disabilities, and their families access essential long-term care services and community resources.

As the first point of contact for clients, families, advocates, and community partners, you'll provide compassionate customer service, guide individuals through available programs, assist with applications, resolve questions and concerns, and connect people with the support they need. You'll also provide critical administrative support to staff by managing records, processing documentation, coordinating office operations, and safeguarding confidential information. Your work will help ensure vulnerable Washingtonians receive timely, accurate, and respectful service while supporting the efficient delivery of Home and Community Services programs.

Some of what you'll do:

Serve as a primary point of contact for clients, families, advocates, and community partners by providing exceptional customer service in person, over the phone, and through other communication channels.
Educate and assist individuals with long-term care and Medicaid programs, explain eligibility requirements, help complete applications, and connect customers with appropriate state and community resources.
Resolve customer questions and concerns by interpreting agency policies, procedures, and regulations while de-escalating challenging situations with professionalism and empathy.
Coordinate administrative operations by processing mail, scanning and distributing documents, maintaining confidential records, and providing essential support to case management staff.
Manage office operations by ordering and maintaining supplies, coordinating records retention, monitoring equipment and office resources, and supporting daily business functions.

Desired skills, knowledge, and abilities:

Strong customer service and interpersonal skills, with the ability to communicate professionally and compassionately with clients, families, coworkers, and community partners.
Ability to remain calm under pressure while de-escalating difficult situations and resolving customer concerns with professionalism and sound judgment.
Excellent organizational skills with the ability to prioritize competing responsibilities, multitask effectively, and manage a fast-paced workload.
Ability to interpret and apply policies, procedures, and regulations to provide accurate information and appropriate referrals.
Strong written communication skills, including the ability to prepare clear, accurate, and professional correspondence and documentation.
Proficiency using computers and business software, including word processing, spreadsheets, data entry, and multiple information systems.

Who should apply?
We are searching for professionals with:

A high school diploma or equivalent AND two years of experience assisting clients or customers by responding to inquiries, resolving complaints, or addressing service-related concerns.
OR
One year of experience as a Customer Service Specialist 1.
OR

Additional information:

Work schedule: 8:00 AM – 5:00 PM, Monday through Friday.

Ready to start a rewarding career? Apply today!
Along with your application, please include:

An updated resume

Questions?
Please reach out to DSHS Recruiter Saleen Hernandez at [email protected] and reference job number #06878.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Apply Now

Refine Your Search

service advocate jobs in spokane, wa

DSHS HCLA Customer Service Specialist 2

Shelter Advocate

Patient Advocate - Float

SIA - Substitute Teacher (All Grades)

Mobile Housing Advocate

Case Manager - Independent Living Skills

Pre-Op/PACU Registered Nurse (RN)

Licensed Therapist or Psychologist (LMFT, LMHC, or LICSW)

FCS Case Manager

Become a Weekend DSP Rockstar! Paid Training! $20.25-22.25

Clinical Supervisor-Mobile Community Assertive Treatment-Wed-Sat 12PM-10:30PM

Become a DSP Rockstar! Paid Training! $20.25-22.25

Vice President, Clinical Technology and Integration

Remote Licensed Independent Clinical Social Worker

RN Float Pool (Up to $10k Sign-On & Relocation to Tacoma, WA or Puyallup, WA)

Disaster Case Manager

Territory Field Lead

Disaster Case Manager

RN Operating Room (Up to $10k Sign-On & Relocation to Spokane Valley, WA)

Mental Health Clinician II - Child & Family - Rock Pointe

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