Are you ready to partner with people to build their long-term success?
As an Employment & Housing Navigator, that's just what you'll do!
The Employment & Housing Navigator provides strengths-based employment and housing support to individuals navigating homelessness, housing instability, unemployment, recovery journeys, justice involvement, and other barriers to economic stability. This role partners with participants to identify goals, build stability, and move toward sustainable employment and housing outcomes through individualized coaching, housing navigation, supportive service coordination, employment preparation, and work-based learning opportunities. Working across workforce and human services programs, the Navigator also builds partnerships with employers, housing providers, healthcare organizations, WorkSource Spokane, and community partners to create pathways to long-term success.
People who thrive in this role are compassionate, resourceful, and energized by helping others move from crisis toward stability. They bring strong case management and relationship-building skills, communicate with empathy while maintaining accountability, and are comfortable navigating complex systems and competing priorities. Successful Navigators are highly organized, attentive to details and documentation, skilled at problem solving, and able to balance direct customer support with the coordination and follow-through needed to achieve meaningful outcomes.
This is a full time, onsite and based in Spokane, WA.
Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.
ABOUT THE JOB
The major responsibilities of this position include, but are not limited to:
Program Enrollment and Participant Assessment
- Conduct outreach, recruitment, intake, screening, orientation, eligibility determination, and enrollment activities for workforce and housing-related programs.
- Complete participant assessments to identify participant strengths, barriers, needs, and goals, and develop individualized service and stability plans.
- Explain program expectations, participation requirements, and available supportive services to participants.
- Utilize trauma-informed, strengths-based, and participant-centered approaches to engagement and service delivery.
Employment and Housing Case Management
- Provide individualized housing and employment case management for participants experiencing housing instability, homelessness, unemployment, or multiple barriers to stability.
- Support participants in identifying strengths, addressing barriers, and developing strategies for employment and housing success.
- Assist participants with employment preparation, job readiness instruction, career navigation, job search activities, and work-based learning opportunities.
- Coordinate supportive services and referrals to employment, education, training, healthcare, behavioral health, recovery, housing, and other community resources to reduce barriers and support long-term stability.
- Support participants in navigating housing resources, housing applications, landlord communication, lease expectations, and housing retention strategies.
- Assist participants in accessing transportation assistance, basic needs resources, move-in supports, and community services.
- Deliver case management and documentation in compliance with BFET, FCS, homelessness prevention, housing stabilization, and other applicable program requirements.
- Support participants in transitioning toward permanent employment, long-term housing stability, and increased self-sufficiency.
- Ensure participant choice and match opportunities to individual interests, goals, backgrounds, and readiness levels.
- Provide individualized coaching, navigation, and skill-building support to help participants progress toward employment, housing, and economic stability goals.
Retention and Follow-Up
- Conduct structured follow-up and ongoing coaching with participants, employers, housing providers, supervisors, and partner agencies to support retention and long-term stability.
- Maintain communication and support services following employment placement or housing stabilization to maximize participant success and reduce returns to homelessness or unemployment.
Employer, Community, and Partner Engagement
- Build and maintain collaborative relationships with employers, WorkSource Spokane, housing providers, healthcare and behavioral health organizations, landlords, and community partners to support coordinated participant services and successful outcomes.
- Collaborate with partner agencies to support participant needs and expand employment and housing opportunities.
- Develop job opportunities and local employer relationships that support successful placements.
Data Management, Documentation, and Reporting
- Maintain timely, accurate, and complete documentation including case notes, assessments, service plans, enrollment records, supportive service documentation, and outcome tracking.
- Ensure accurate and timely data entry across multiple systems including HMIS, Apricot/Bonterra, EJAS, Reliatrax, and other required databases and reporting systems.
- Maintain participant files in accordance with organizational, contractual, and compliance requirement.
- Track program outcomes, supportive services, expenditures, and billing documentation as required by funding sources
Performance and Continuous Improvement
- Understand program performance measures and align services to support successful participant outcomes and contract compliance.
- Participate in quality assurance activities, internal reviews, staff meetings, training opportunities, and continuous improvement efforts.
- Utilize digital tools, technology, and AI-supported resources to improve workflows, documentation, communication, and participant engagement.
CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.
Technical Competencies and Skills
- Experience providing strengths-based case management to individuals experiencing homelessness, housing instability, unemployment, or multiple barriers.
- Knowledge of housing resources, supportive services, employment barriers, job readiness instruction, and work-based learning strategies.
- Ability to navigate workforce development and housing programs including BFET, FCS, HMIS, and local homeless services systems.
- Strong interpersonal and communication skills with the ability to build trust, demonstrate empathy, and engage diverse populations using trauma-informed and harm-reduction approaches.
- Ability to identify participant strengths and barriers, develop individualized plans, and coach individuals toward vocational and housing goals.
- Skill in employer engagement, job matching, and supporting participants in meeting on-the-job training requirements.
- Ability to conduct structured retention follow-up and provide coaching for up to 12 months after employment.
- Exceptional accuracy in documentation, case notes, and data entry; ability to meet compliance requirements across multiple MIS databases (EJAS, Reliatrax, HMIS, and others).
- Ability to follow highly detailed program regulations, timelines, and funding-specific documentation and billing requirements, including FCS billing processes.
- Strong organizational, time management, and prioritization skills with the ability to manage individual caseload outcomes and deadlines.
- Effective problem solving, crisis response, and conflict resolution skills.
- Ability to synthesize information from multiple sources and communicate clearly, respectfully, and in ways participants fully understand.
- Proficiency with Microsoft Office applications and the ability to learn new software platforms, databases, and technology tools used in workforce and housing programs.
- Demonstrated commitment to equity, cultural humility, and creating an inclusive environment.
Organizational Core Values
- Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
- Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
- Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
- Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
- Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
- Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.
EXPERIENCE/POSITION REQUIREMENTS
Required
- A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Education, Workforce Development, Psychology, Sociology, or Social Services’ related field. Two years of experience in workforce development may substitute for the degree requirement.
- Experience in case management, workforce development or housing services.
- Requires advanced level use of: Microsoft Word, Excel, PowerPoint, and Outlook; LinkedIn, and other business-related networking applications, as appropriate.
- Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
- Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment. Copies of driver's license and auto liability insurance coverage is required for personnel file at time of hire and annually thereafter.
Preferred
- Certified Workforce Development Professional (CWDP).
- Demonstrated success working in a performance-based system.
- Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homelessness, family violence, poverty etc.
- Experience in public speaking and presentations to a diverse community.
BENEFITS
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:
- Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
- Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
- 403(b) Retirement Plan with a leading employer discretionary contribution
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement, Jury Duty and Military Leave
- 13 Paid Holidays including Floating Holiday and Birthday Holiday
- Cell Phone Reimbursement Allowance, Home Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
- Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
ABOUT CAREER PATH SERVICES
Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.
Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.
Empowering People. Enhancing Workforce. Enriching Communities.
Job: Employment & Housing Navigator - Human Services
Primary Location: Spokane, WA
Salary: Salary range for job offer: $53,000-59,000 annually, DOE, plus benefits. Full annual salary range for lifetime of position: $53,000-78,000.
Recruitment Closing Date: TBD - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.
