Northwest Specialty Hospital is seeking a detail-oriented, customer-service-focused Clinical Development Coordinator to join our Clinical Development Team!
Join our Clinical Development team and play an important role in supporting employee learning and patient education programs that improve the quality of care across our organization.
As a Clinical Development Coordinator, you'll be at the center of our education initiatives—coordinating training programs, supporting patient classes, maintaining learning records, analyzing department data, and ensuring employees, patients, and instructors have an outstanding experience. You'll also serve as a welcoming first point of contact for the department, helping create a positive experience for everyone you interact with.
This is an excellent opportunity for someone who enjoys balancing customer service, project coordination, communication, and data management in a collaborative healthcare environment.
Job Duties:
- Serve as the primary point of contact for the Clinical Development department, providing exceptional customer service to employees, patients, leaders, instructors, physicians, and community partners.
- Coordinate employee education programs and patient classes, including scheduling, registrations, attendance tracking, communications, and learning records.
- Contact patients to provide class information, complete reminder calls, confirm attendance, answer general questions, and support successful participation in educational programs.
- Prepare classrooms by ensuring supplies, equipment, audiovisual resources, and educational materials are ready for each session.
- Maintain training schedules, department resources, workflows, and reference materials.
- Collect, maintain, analyze, and report department data to support regulatory compliance, operational improvements, educational planning, and leadership decision-making.
- Create reports, dashboards, and presentations for department leaders and committees.
- Monitor inventory and order educational and office supplies as needed.
- Assist with front desk responsibilities and provide basic building coordination.
- Appropriately escalate clinical questions or patient concerns to the clinical team.
- Support additional department initiatives and projects as assigned.
Qualifications and Preferred Experience:
- High school diploma or equivalent.
- Excellent verbal, written, and interpersonal communication skills.
- Outstanding customer service skills with the ability to communicate professionally and compassionately with patients and staff.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities, deadlines, and schedules in a fast-paced environment.
- Experience accurately entering, organizing, analyzing, and reporting data.
- Proficiency with Microsoft Excel, Word, Outlook, PowerPoint, and other Microsoft Office applications.
- Experience in healthcare, clinical education, staff development, or patient education.
- Experience creating reports, dashboards, and presentations.
- Knowledge of healthcare privacy regulations, professional standards, and regulatory requirements.
About Northwest Specialty Hospital:
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
- Company-sponsored events such as sporting events, BBQs, and holiday parties
- Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
- Tuition reimbursement
- Growth opportunities, ongoing education, training, leadership courses
- A generous 401K retirement plan
- A variety of discounts throughout the hospital and community are available to employees
- Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
- Culture that promotes and supports work/life balance
**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
