Top 65 Call center Jobs in Spokane Wa

Project Manager
Zimmerman Associates, Inc. —Washington State
- Contract
- English
- Mid-level
- Bachelor's degree
Call Center Representative
Prism Vision Group —Spokane, WA
- $18.00 - $33.08 an hour
- Computer literacy
- HIPAA
- English
Call Center Agent
Sound Telecom —Spokane, WA
- $18 - $21 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
7d
Member Service Officer
Global Credit Union —Spokane, WA
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
Dispatcher I
Spokane International Airport —Spokane, WA
- $22.59 - $28.52 an hour
- Weekends as needed
- Computer literacy
- English
- High school diploma or GED
- Free parking
- Wellness program
Rep, Customer Service - TEMP
Jubilant HollisterStier Spokane —Spokane, WA
- $52,241.98 - $70,651.66 a year
- Temporary
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
- Health savings account
- AD&D insurance
Wellness Coordinator
Optum —Spokane, WA
- $18 - $32 an hour
- Full-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
- AD&D insurance
- Employee stock purchase plan
1d
Call Center Representative
Sound Telecom —Spokane, WA
- $18 - $21 an hour
- Full-time
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
7d
Call Center Representative
Bath Planet —Spokane Valley, WA
- $18 - $20 an hour
- Full-time
- Computer literacy
- No experience needed
- High school diploma or GED
- Paid training
Quick Apply
Customer Care Specialist
The Spokesman-Review —Spokane, WA
- $17.50 an hour
- Part-time
- Hybrid work
- Background check
- Analysis skills
- Fair chance
- Paid holidays
- 401(k) matching
Quick Apply
5d
Customer Service Reprensentative
Copart —Airway Heights, WA
- $18.00 - $20.29 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
Quick Apply
23h
Dispatcher II
Spokane International Airport —Spokane, WA
- $28.77 - $37.95 an hour
- Weekends as needed
- CPR Certification
- Word processing
- Computer literacy
- Free parking
- Wellness program
HVAC Dispatcher/CSR
Cline's Heating and Air —Spokane Valley, WA
- $21 - $24 an hour
- Full-time
- Mid-level
- Residential
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Telephone/PBX/AYS Operator
The Historic Davenport Hotel, Autograph Collection —Spokane, WA
- $17.13 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Client Intake Specialist
ELG Estate Planning —Spokane, WA
- $22 - $23 an hour
- Full-time
- Mid-level
- In-person
- 2 years
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Service & Scheduling Representative
Wendle Ford —Spokane, WA
- $19 - $20 an hour
- Full-time
- Dealership
- Typing
- 1 year
- Wellness program
- Disability insurance
Quick Apply
15h
Sales Representative, Inbound Remote
Liberty Mutual —Spokane, WA
- $45,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Organizational skills
- Paid training
- Health insurance
Call Center Manager
Luxury Bath Technologies —Airway Heights, WA
- $50,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Conflict management
- Paid training
Quick Apply
14h
Consumer Sales Representative-Retail
TDS Telecom —Spokane, WA
- $17.66 - $26.48 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Technical Support Representative
OpenEye —Spokane, WA
- $19.00 - $22.50 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply

I want to receive the latest job alert for call center in spokane wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near spokane wa

Project Manager jobs in Washington State

Member Services Representative jobs in Spokane, WA

Sales Representative jobs in Spokane, WA

Customer Service Representative jobs in Airway Heights, WA

Intake Specialist jobs in Spokane, WA

Technical Support Representative jobs in Spokane, WA

Customer Service Representative jobs in Spokane Valley, WA

Customer Service Representative jobs in Spokane, WA

Wellness Coordinator jobs in Spokane, WA

Dispatcher jobs in Spokane, WA

Call Center Representative jobs in Spokane, WA

Manager jobs in Louisville, KY

Technical Program Manager jobs in Remote

Project Manager jobs in Albuquerque, NM

Project Manager jobs in Miami, FL

Project Manager jobs in Illinois

Construction Project Manager jobs in Worcester, MA

Project Manager jobs in Seattle, WA

Project Manager jobs in Boise, ID

Member Services Representative jobs in Panama City Beach, FL

Project Manager

Zimmerman Associates, Inc. -
Washington State

Apply Now

Job Details

Contract

Qualifications

Customer communication
Healthcare staff management
Regulatory compliance
English
Client relationship development
DoD experience
Bachelor's degree
Project management experience in healthcare
Customer relationship management
Client management
Relationship management
Managing projects
Business operations
Call center management
Staffing management

Full Job Description

Zimmerman Associates, Inc. is preparing for an exciting federal contract opportunity and is seeking skilled professionals who want to make an impact. This is an onsite employment opportunity. The Project Manager (PM) will be onsite to monitor the daily operations of staff.

The PM shall be responsible for leading and overseeing all program components within a government customer’s Call Center environment, including distributing work, managing, and supervising all contract personnel supporting the contract. The PM is responsible for initiating and planning all projects, assigning and managing resources required to perform and deliver quality services. The PM will oversee start-up and transition activities, review and complete project deliverables, and monitor productivity while ensuring quality performance of all contract personnel. The PM will maintain a close and professional working relationship with the government client.

Role and Responsibilities

Execute, monitor, and oversee contract staff, ensuring personnel perform in accordance with the Statement of Work (SOW), and provide the client with weekly status updates.
Oversee contract personnel work requirements. Coordinate staff onboarding and offboarding with the COR, collect and report staff absences, review time reporting, and remain available to meet with the client and its representatives.
Provide daily time and attendance reports for Appointing and Referral Management contract staff.
Direct employees regarding worksite administrative requirements, including work hours, dress code, and performance standards such as accuracy, timeliness, and productivity.
Establish and maintain a training program that supports QASP requirements and adjust training plans based on contract needs.
Provide coaching, counseling, and disciplinary actions as needed, while communicating job expectations and enforcing policies and procedures.
Interface regularly through one-on-one meetings, telephone calls, email, and/or teleconferences to promote open, two-way communication with employees and Government representatives.
Conduct ongoing quality and productivity reviews using production logs, quality audits, training surveys, and client feedback.
Provide regular feedback to staff regarding performance against established standards and address performance deficiencies when necessary.
Prepare reports and presentations and present results to senior leaders, managers, clients, professional organizations, and other stakeholders.
Proactively manage any MHS GENESIS-related issues.
Continuously monitor call queues to ensure adequate staffing coverage and maintain caller wait times of no more than 15 minutes.
Brief the customer weekly on metrics and staff attendance.
Prepare to implement proactive booking within six (6) months of contract award. Develop and provide a timeline and implementation plan designed to achieve proactive booking with minimal disruption to call queue operations. During the transition period, ensure call queue wait times remain below 15 minutes.
Maintain accountability for all customer-furnished equipment issued to contract staff and establish a system to track all equipment.
Respond to client inquiries within one hour. For contingency operations, meet client requests within one hour of receipt.

Qualifications and Experience Requirements

U.S. Citizen.
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
Minimum of five (5) years of experience working in the healthcare industry.
Minimum of two (2) years of experience serving in a Project Manager role.
Minimum of three (3) years of experience serving as a Subject Matter Expert (SME) in Project Management supporting the Department of Defense (DoD).
Strong oral and written communication skills, with the ability to read, write, speak, and understand English.
In-depth knowledge of the regulatory framework governing healthcare systems, including healthcare operations, workflow design, and organizational strategy.
Demonstrated leadership competencies.
Understanding of group dynamics and relationship management.
Demonstrated experience planning, directing, and coordinating the work activities of call center and referral management personnel.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran’s status or any other legally protected status

#INDSPN

Apply Now

Refine Your Search

call center jobs in spokane wa

Project Manager

Call Center Representative

Call Center Agent

Member Service Officer

Dispatcher I

Rep, Customer Service - TEMP

Wellness Coordinator

Call Center Representative

Call Center Representative

Customer Care Specialist

Customer Service Reprensentative

Dispatcher II

HVAC Dispatcher/CSR

Telephone/PBX/AYS Operator

Client Intake Specialist

Customer Service & Scheduling Representative

Sales Representative, Inbound Remote

Call Center Manager

Consumer Sales Representative-Retail

Technical Support Representative

I want to receive the latest job alert for call center in spokane wa

Explore jobs in more locations

Role and Responsibilities

Qualifications and Experience Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected