SHIFT - Monday-Friday 3PM-11:30PM - This shift has added shift differential to the base pay of 6.23%.
Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and will be part of the new 9-8-8 line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number.
When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career.
In this Supervisor role, you will provide direct supervision and consultation on appropriate crisis intervention to assigned clinical staff. Provide crisis service to adults and/or children and families as assigned by Director. Facilitate internal and external customers satisfaction and responsiveness. Participate in planning and evaluation of the program. Train and supervise staff to ensure compliance and implementation of service goals and objectives. Provide consultation and education to other FBH staff and to the community. Participate in peer review, supervision, team staffing/consultation, in-house educational and administrative meetings as directed. Monitor and facilitate communication of staff, the clients and families we serve, interagency, and crisis line interactions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Participate in planning and evaluation of the program.
Utilize monitoring tools to ensure staff’s compliance with contract and WAC and contractor requirements for external entity monitoring.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed.
Develop policies, procedures, workflows, and job aids as needed.
Continually seek areas of opportunity for program and process improvement and work in collaboration with director and program administrator to implement positive change.
Support the operationalization of a schedule that ensures adequate 24/7/365 coverage for crisis services.
Assist with audits and reviews including preparation as requested by the director and program administrator.
Participate in maintaining a quality crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
Provide consultation and education to other FBH staff and to the community.
Provide direct crisis services as required and assist staff in escalated cases.
Monitor assigned staff’s provision of quality crisis intervention services which include development of a viable safety plan and referral to other services and resources to support individuals’ safety and 988 follow up services as indicated.
Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
Responsible for the overall direction, coordination, and evaluation of their assigned team.
Escalate barriers, high risk situations, unresolved concerns, etc. to the director or program administrator as needed.
Keep Director, Program Administrator and Management Team informed of pertinent matters on a regular basis.
Provided supervisor coverage for vacant positions for shifts that require supervisor coverage.
Provide supervisory back-up services as directed.
Other duties as assigned.
QUALIFIED APPLICANTS WILL HAVE:
REQUIRED:
1. Master’s degree in the behavioral health sciences.
2. Two years post master’s degree professional experience in clinical work and coordination of treatment services.
3. Experience with crisis intervention, including risk assessments.
4. At the time of hire must have applied for one of the following DOH credentials in order to meet the requirements of a Mental Health Professional as defined by WAC 246-341-0200.
Licensed Agency Affiliated Counselor (LAAC) OR
License Mental Health Counselor Associate (LMHCA) OR
Licensed Independent Clinical Social Worker Associate (LICSWA) OR
Licensed Marriage and Family Therapist Associate (LMFTA) AND THEN
Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.
PREFERRED:
Supervisory experience
Experiencing working on a crisis line
Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)
KNOWLEDGE, SKILLS & ABILITIES:
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status. Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.
Must be computer literate with experience in Microsoft operating systems.
For 988: Ability to learn and develop process that meet the American Association of Suicidology accreditation standards and the National Suicide Prevention Lifeline network requirements.
Ability to work with various community partners that interface with the crisis line or crisis call center hub to standardize and enhance processes with mutual clients.
Ability to develop knowledge and skills to, in coordination with the crisis call center trainer, develop a robust crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
Ability to work in a fast-paced team environment with the ability to successfully implement a region-wide program, manage to deadlines and outcome-/metric- based projects is necessary.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
May be required to lift 10 - 20 pounds.
Work may be performed out of office and travel may be needed to outside areas.
Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
