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Provides clinical training and support to customers, as a subject matter expert in radiation therapy, on-site and/or remotely to ensure customer is prepared to operate their equipment according to a minimum of safe and effective use guidelines and to fully utilize the complex functionality of the technology to meet their business needs.
Summary:
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Provides clinical applications training to customers both on site and remotely to ensure customer is well prepared to obtain training that will enable them to operate their Varian Medical System equipment according to a minimum of safe and effective use guidelines with the highest level of satisfaction.
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Assist in managing the customer’s clinical expectations.
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As available, provides competitive product performance information to headquarters, marketing or engineering groups.
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May coordinate or lead customer and/or employee training courses.
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May conduct large group presentations at seminars, training programs, and trade shows.
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May provide demo support to local, regional and national customer trade events.
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Formulate complementary support training information in the form of quick tips, workbooks, video-media and implementation guides.
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Work with cross-functional teams as necessary to support and enable best services and optimize customer relations.
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Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
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Performs all required applications specialist responsibilities including but not limited to: creating and maintaining formal customer training support documents; design and oversee the initial and ongoing training for Clinical Applications Specialists, as well as, continued training for new product releases.
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Other duties as assigned by Training Operations and/or Applications Manager.
Minimum Required Skills and Knowledge:
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Radiation Therapist - ARRT required
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Clinical understanding of the processes in a medical and/or radiation oncology department.
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Travel required up to 75-100% and intermittent weekends.
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Excellent interpersonal skills.
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Exemplary communication skills (listening, verbal, written).
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Adaptable, positive and open to new ideas and/or situations
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Highly motivated self-starter who takes initiative.
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Enthusiastic learner who is eager to meet challenges and quickly assimilate new concepts.
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Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility
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Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
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Proof of valid identification (photo, driver’s license, SSN)
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Criminal background check
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Drug screen
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Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
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Annual TB testing
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Healthcare trainings
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Experience Level with Business Tools: Experienced knowledge in use of remote training tools (i.e. Smart Connect, virtual classroom) and business tools such as: Microsoft Office Suite, SalesForce, ServiceMax, Qlikview and Learning Management System (LMS).
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Scope Complete understanding and wide application of documentation, standards, principles, concepts and techniques in the field.
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Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
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Job Complexity: Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
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Proficient at leading a team and taking on special assignments.
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Proficient delivery of training for a minimum of 20%-30% of Varian products.
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Experienced product knowledge to support cross functional teams (i.e. trade shows, sales support, marketing, testing).
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Mentors Clinical Training Specialist I and II.
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Impact of Decisions and Accuracy: Erroneous decisions or failure to achieve results may negatively impact or delay internal and external customer satisfaction and financial obligations.
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Interaction: Interacts daily with functional peer groups and external customers
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Builds effective working relationships with both internal and external customers.
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Supervision Receives little instruction on day to- day work, general instructions on newly introduced assignments.
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Administrative Compliance in good standing.
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Competency Level Solid proficiencies, some strengths and opportunities for development of identified areas in development plan.
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Typical Education and Experience: Bachelor’s degree or equivalent Minimum of 2 -3 years clinical experience or equivalent 3 years in position Enrollment in Varian approved Development Program.
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Requirement to travel into Canada and must meet Canadian Border Services requirements. Valid U.S or Canadian driver’s license.
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Successful applicant must also live in the West region consisting of the following states. (California, Nevada, Idaho, Montana, Washington, Oregon, Alaska and Hawaii).
#Remote
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$107,060 - $147,213
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
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