Top 7 Desk analyst Jobs in Spotsylvania, Va

Help Desk Analyst Jr
Everforth ECS —Stafford, VA
- $85,000 - $95,000 a year
- Microsoft Excel
- Microsoft Outlook
- Office
Help Desk Analyst
Everforth ECS —Stafford, VA
- $95,000 - $110,000 a year
- Monday to Friday
- 5 years
- Mid-level
- Office
Customer Support Analyst
SAIC —Stafford, VA
- $80,001 - $120,000 a year
- Full-time
- Research
- Continuous improvement
- Travel
9d
Helpdesk Analyst I
Digital Consultants, LLC —Quantico, VA
- $48,666.27 - $53,608.84 a year
- 8 hour shift
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
Geospatial And Cloud Analytics Inc —Quantico, VA
- $42,000 - $50,000 a year
- Full-time
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Help Desk Analyst Jr
Everforth ECS —Stafford, VA
Your role includes providing technical and analytical support for custom software applications that directly enable the work of federal law enforcement and…
$85,000 - $95,000 a year
Help Desk Analyst
Everforth ECS —Stafford, VA
This role requires excellent problem-solving skills, technical expertise, and exceptional communication to provide proper user assistance and resolve issues…
$95,000 - $110,000 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
$17 - $21 an hour
Quick Apply
10d
Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desk analyst in spotsylvania, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk analyst jobs near spotsylvania, va

Help Desk Analyst Jr

Everforth ECS -
Stafford, VA

Apply Now

Job Details

$85,000 - $95,000 a year

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Windows
Microsoft Teams

Full Job Description

Everforth ECS Federal is seeking a Help Desk Analyst Jr. to work in our Stafford, VA office.

Everforth ECS is seeking a motivated and detail-oriented Junior Application Support Analyst to join our team in support of mission-critical government systems. Your role includes providing technical and analytical support for custom software applications that directly enable the work of federal law enforcement and criminal justice organizations. Your efforts will help ensure the reliability and effectiveness of software applications that are essential to safeguarding the public, supporting investigations, and advancing the customer's mission. You will gain the ability to support and maintain a custom software application by helping users resolve issues through application troubleshooting and systems administration support. This position is ideal for career IT professionals with strong communication skills, demonstrated critical thinking ability, and a high level of attention to detail, who are eager to learn complex applications and gain experience in a wide range of IT disciplines. As part of our team, you will have the opportunity to work in a fast-paced, customer-facing, and collaborative environment where teamwork, dependability, and adaptability are essential.

Key Responsibilities:

Serve as the primary point of contact for end users, providing Tier I/II technical support for a highly customized software application and their application environment including Windows updates, backup, and antivirus solutioning.
Assist end users and IT staff with basic systems administration support including user account management, system configurations, and environment maintenance and management.
Investigate, troubleshoot, and resolve incidents by applying problem-solving, root cause analysis, and functional requirement review, escalating complex issues when necessary.
Leverage and manage the incident management system to monitor and document assigned support tickets by documenting findings and solutions in clear and concise manner.
Provide prompt and proactive communication to end users regarding incident status, resolution approaches, and best practices for efficient and effective application usage.

Contribute to the continuous development, update, and maintenance of knowledge base content, standard operating procedures (SOPs), frequently asked questions (FAQ), and troubleshooting guides to support effective troubleshooting, knowledge transfer, and process consistency.
Recognize and assess scope of reported issues, with an emphasis on identifying trends and patterns in recurrence.

Salary Range: $85,000-$95,000

General Description of Benefits

Requirements:

Active Top-Secret Clearance
Excellent problem-solving, critical thinking, and troubleshooting skills
Ability to independently manage workload and prioritize competing tasks in a fast-paced, dynamic environment
Strong communication skills (written and verbal) with a customer service mindset
Proficiency with Microsoft Office tools; Excel, Word, Outlook, Teams
Understanding of basic IT concepts (operating systems, software, hardware, common troubleshooting steps)

Req Benefits:

Benefits - Everforth ECS

Apply Now

Refine Your Search

desk analyst jobs in spotsylvania, va

Help Desk Analyst Jr

Help Desk Analyst

Customer Support Analyst

Helpdesk Analyst I

Help Desk Analyst

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for desk analyst in spotsylvania, va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected