Customer Service Rep
New Braunfels Utilities —New Braunfels, TX
- $20.87 - $26.60 an hour
- Full-time
- Spanish
- Data analysis skills
- Microsoft Office
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Byron Eckols - State Farm Agent —Wimberley, TX
- $60,000 - $90,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Crystal Fuller - State Farm Agent —San Antonio, TX
- $60,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Paid time off
Quick Apply
Maintenance Sales Representative
Trotter & Morton Group of Companies —San Antonio, TX
- From $50,000 a year
- Clean driving record
- Writing skills
- Research
- Health insurance
Quick Apply
Preconstruction Services & Sales - Schertz, TX
Bonded Lightning Protection Systems, Ltd. —Schertz, TX
- From $55,000 a year
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
Security & Smart Home Sales Specialist
Bulldog /ADT Security Services, LLC —Boerne, TX
- $10,000 - $12,000 a month
- Urgently hiring
- Background check
- 18 years or older
- Driver's License
- Paid training
- Health insurance
Quick Apply
Security & Smart Home Sales Specialist
Bulldog /ADT Security Services, LLC —Hollywood Park, TX
- $10,000 - $12,000 a month
- Urgently hiring
- Background check
- 18 years or older
- Driver's License
- Paid training
- Health insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Allen Kaufmann - State Farm Agent —San Antonio, TX
- $50,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
John Boyd - State Farm Agent —New Braunfels, TX
- $50,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Ruben Cardenas Jr - State Farm Agent —Boerne, TX
- $40,000 - $55,000 a year
- Full-time
- Spanish
- In-person
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Thomas Specia - State Farm Agent —San Antonio, TX
- $40,000 - $45,000 a year
- Full-time
- Sales
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Part-Time Guest Services Representative
The City of New Braunfels —New Braunfels, TX
- $14.43 - $17.31 an hour
- Part-time
- Office
- Ability to lift 50 pounds
- Entry level
Community Director - The Boulevard at Sonterra
Kairoi Residential —San Antonio, TX
- $75 - $80 an hour
- Inventory management
- Residential
- Driver's License
4d
Customer Service Representative
Comfort-Air Engineering, Inc and Primo Plumbing, Inc —San Antonio, TX
- $16 - $19 an hour
- Microsoft Outlook
- Mid-level
- Office
Customer Service Outfitter - Part Time
Bass Pro Shops —San Antonio, TX
- Part-time
- No high school diploma
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Dental insurance
Civic/Convention Center Manager
The City of New Braunfels —New Braunfels, TX
- $78,000 - $104,000 a year
- Full-time
- Sales
- Marketing
- Writing skills
- Health insurance
- Dental insurance
E-Commerce Customer Service Representative
Mannapov, LLC —Boerne, TX
- Weekends as needed
- Ability to walk for extended periods
- Office
- High school diploma or GED
Quick Apply
10d
Leasing Agent
FRANCIS PROPERTY MANAGEMENT INC —San Antonio, TX
- $17 - $19 an hour
- Full-time
- Office
- Ability to climb stairs
- Communication skills
Quick Apply
Community Manager
ORION REAL ESTATE SERVICES INC —New Braunfels, TX
- Microsoft Excel
- OSHA
- Sales
Quick Apply
5d
Customer Relations Representative - State Farm Agent Team Member
Austin Riley - State Farm Agent —San Antonio, TX
- $35,000 - $55,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- Health insurance
- 401(k)
Quick Apply

I want to receive the latest job alert for customer relations representative in spring branch, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer relations representative jobs near spring branch, tx

Leasing Agent jobs in San Antonio, TX

Customer Service Representative jobs in San Antonio, TX

Sales jobs in Schertz, TX

Sales Representative jobs in San Antonio, TX

Customer Service Representative jobs in New Braunfels, TX

Community Director jobs in San Antonio, TX

Guest Service Agent jobs in New Braunfels, TX

Community Manager jobs in New Braunfels, TX

Leasing Agent jobs in Gwinnett County, GA

Ramp Agent jobs in Los Angeles, CA

Title Agent jobs in Pittsburgh, PA

Leasing Agent jobs in Spring Hill, TN

Leasing Agent jobs in Illinois

Leasing Agent jobs in Washington, DC

Leasing Agent jobs in Lewisville, TX

Smart Home Technician jobs in Fort Myers, FL

Work From Home Online Part Time jobs in Tennessee

Psychiatric Technician jobs in Philadelphia, PA

Smart Home Technician jobs in Denver, CO

Surgical Technician jobs in Fayetteville, NC

Customer Service Rep

New Braunfels Utilities -
New Braunfels, TX

Quick Apply

Job Details

Full-time
$20.87 - $26.60 an hour

Qualifications

Copy machines
High school diploma or GED
Fax machines
Typing
10 key typing
Faxing
Quality data entry
Customer data entry

Full Job Description

Position Summary

The Customer Service Representative (CSR) in the Call Center provides excellent customer service to our customers by providing support in all areas concerning their utility accounts. The individual should have excellent written and oral communication skills, a positive attitude, strong work ethic, extreme professionalism, and a passion to serve others. This includes the ability to multi-task and type while talking on the phone without being distracted by others and the ability to manage emotions in stressful situations. Multitasking and stress management skills are essential for this position. The CSR must have the ability to apply critical thinking strategies to autonomously resolve customer grievances.

The CSR in the Call Center is highly involved in interacting with external and internal customers via telephone, fax, letter or email. As the first point of contact, the CSR will become familiar with the general duties and responsibilities of the New Construction, Conservation and Customer Solutions, Electric Engineering, Electric Operations, Water Engineering, Water Operations, Laboratory and Control Center teams to facilitate incoming customer inquiries and direct to the appropriate department.

In addition, the Customer Service Representative in the Call Center performs basic clerical duties such as filing, organizing, printing, copying, etc. and assists in the operational duties of other areas within Customer Service as needed.

The representative acts with a sense of urgency, is solution-oriented, approachable, professional and takes great pride in working with customers to deliver an experience that meets and, at times, exceeds their expectations.

Essential Duties & Responsibilities

ADMINISTRATIVE SUPPORT

Obtains account information from customers and explains charges on utility bill while maintaining confidentiality
Conducts account searches by utilizing the Customer Information System (CIS); Northstar
Investigates, researches and resolves problems in accordance with established policy and procedures
Corrects misapplied payments, researches refunds, reverses late fees, NSF fees, processing fees, and tampering fees, if applicable
Provides meter reading and data analysis on electric and water meters using MeterSense
Offers and explains the additional services and programs available such as; auto draft, auto pay, pick your due date, budget billing, senior citizen billing and critical care.
Provides information about utility bill assistance program and the contact information for the various agencies that aid with their particular need
Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy
Serves as a peer resource and may perform general administrative support
Drafts monthly message and auto dialer calendars
Generate, review, and complete past due auto dialer campaigns using MilSoft
Provides proof of residency, customer account summaries for tax or financial assistance purposes and other requested customer account documentation
Versed in basic IT troubleshooting techniques to identify and resolve technology issues when working from home
Familiar with Microsoft suite to draft emails, compose memos and construct spreadsheets to communicate with customers, internal and external.
Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

INTERNAL AND EXTERNAL COMMUNICATION

Maintains calm composure and commitment to work during periods of heavy workload and stressful situations
Knowledgeable of NBU’s rate structure, Service Conditions Policy and City of New Braunfels Code of Ordnance, Chapter 130, to effectively educate customers on the governance of their accounts
Schedules re-reads on electric and/or water meters, schedules energy or water assessments, compares electric and water usages, calculates and performs qualifiable billing adjustments, as needed.
Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations
Calculates and quotes appropriate deposit amount for location; collects deposit payments
Provides information for alternative forms of deposit other than a deposit payment i.e. guarantor, letter of credit, irrevocable letter of credit and the retention periods
Processes Applications or letters of credit received via fax or email
Processes disconnect and transfer of service requests
Verifies caller’s identity via Online Utility Exchange for application or debt collection purposes
Researches CIS system to confirm if applicant has any past account balances. If outstanding balance is found, sets up payment arrangement and forwards to Collections Representative.
Understands and can demonstrate how billings are calculated to successfully educate the customers
Advise, educate, and engage customers on a variety of technological tools and resources allowing them to explore solutions to achieve their goals
Becomes familiar and understand the duties and responsibilities of other key departments to accelerate resolution to customer requests

GENERAL RESPONSIBILITIES

Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines
Adhere to NBU safety guidelines and practices at all times and in all situations
Maintain a clean and safe work area, office, field site and vehicle as applicable
Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general
Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
Adhere to NBU policies and procedures
Exemplifies NBU Core Values of Integrity, Stewardship, Team, Culture and Safety
Participate in and support initiatives to reach annual NBU Performance Measures

Formal Education and Work Experience Requirements

Degree/Diploma Obtained: High School Diploma/GED Work Experience Time Frame: One Year or More Field of Study: General Studies
Other: - One year of experience in customer service relations, preferably in utilities.
Bilingual in Spanish is preferred

Other Minimum Qualifications

Utilize current versions of computer software and hardware provided by NBU to research customer accounts, perform data entry, and to create other documents that are clear, accurate and grammatically correct.
Excellent 10 Key and data entry skills
Ability to efficiently operate various standard office machines like copiers, scanners, and faxes.

Quick Apply

Refine Your Search

customer relations representative jobs in spring branch, tx

Customer Service Rep

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Maintenance Sales Representative

Preconstruction Services & Sales - Schertz, TX

Security & Smart Home Sales Specialist

Security & Smart Home Sales Specialist

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Part-Time Guest Services Representative

Community Director - The Boulevard at Sonterra

Customer Service Representative

Customer Service Outfitter - Part Time

Civic/Convention Center Manager

E-Commerce Customer Service Representative

Leasing Agent

Community Manager

Customer Relations Representative - State Farm Agent Team Member

I want to receive the latest job alert for customer relations representative in spring branch, tx

Related Searches

Explore jobs in more locations

Position Summary

Formal Education and Work Experience Requirements

Other Minimum Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected