Top 2 It operations manager Jobs in Spring Grove Il

IT Operations Manager
Echo Incorporated —Lake Zurich, IL
- $125,000 - $135,000 a year
- Hybrid work
- Computer science
- Computer Science
- Supervising experience
- Paid holidays
- Health insurance
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Data & Analytics Operations Manager
Reynolds Consumer Products —Lake Forest, IL
- $111,000 - $160,950 a year
- 7 years
- Azure
- Office

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IT Operations Manager
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IT Operations Manager

Echo Incorporated -
Lake Zurich, IL

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Job Details

$125,000 - $135,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Optimizing workflow processes
Cloud identity and access management (IAM)
Managing technical support teams
Customer communication
Computer science
Performance improvement leadership
Okta
Bachelor's degree in information technology
Computer Science
Managing teams in a customer support role
Team leadership
Enterprise software
Operational management
Coaching
IT system monitoring
Incident management software
Operating system updates
Public Cloud
Incident Escalation
Performance management
Server updates
Firewall configuration
Supervising experience
Patch management
Bachelor's degree
Technology management
Cloud service support
Incident management operations support
Azure AD
Customer support ticket management

Full Job Description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while overseeing the stability, availability, and effectiveness of core IT systems and services

The salary range for this position is $125,000-$135,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

11 paid holidays
Extremely affordable medical, dental, and vision insurance
Paid time off
Yearly bonus potential
5% 401K match
Tuition reimbursement

Duties/Responsibilities:

IT Service Delivery & User Support

Lead IT support team and manage ticketing, SLAs, and escalations.
Ensure timely resolution of end-user issues and clear communication during incidents.
Identify recurring issues and drive long-term improvements.
Oversee onboarding and offboarding processes.

Infrastructure, Systems & Cloud Operations

Oversee daily IT infrastructure and enterprise systems.
Support Microsoft 365 and identity platforms (Okta, Entra ID).
Manage system maintenance, patching, upgrades, and lifecycle.
Support Azure, VMware, and proactive system monitoring.

Network & Connectivity

Oversee LAN/WAN, VPN, wireless, and firewall environments (Fortinet).
Troubleshoot and coordinate escalation of network issues.

Incident & Operational Management

Lead response to major incidents and coordinate resolution across teams/vendors.
Maintain documentation, standardize processes, and drive service improvements.

Leadership & Team Management

Lead, coach, and develop IT support team.
Manage workload, priorities, and performance expectations.
Foster a collaborative, customer-focused culture.

Job Experience/Skills:

5+ years in IT support, operations, or infrastructure.
Experience leading or supervising IT teams.
Background managing ticketing systems, SLAs, and escalations.
Hands-on experience with Microsoft 365 and identity tools (Okta, Entra ID).
Experience with Azure, VMware, and system administration.
Knowledge of network infrastructure (LAN/WAN, VPN, firewalls—Fortinet preferred).
Experience managing incidents, outages, and process improvements.
Strong leadership, communication, and team management skills.

Education: Bachelor's degree in Computer Science, Information Technology, or related field.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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it operations manager jobs in spring grove il

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