Apply at https://job-boards.greenhouse.io/greenbrookmedical/jobs/4983295008
This role will support one of our new clinics opening this fall (anticipated October 1, 2026). The expected start date for this position will fall between August 25 and September 8, 2026, allowing time for onboarding and hands‑on training at our Hudson and Spring Hill clinics prior to opening. Additional details about the training timeline and expectations will be reviewed during the interview process.
About Us
Greenbrook Medical is building the new standard in primary care.
We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care.
We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 91, compared to 32 for typical healthcare organizations.
Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors.
About the Role
This role requires direct, hands‑on referral coordination experience in a primary care or multi‑specialty clinic. Candidates without full‑cycle referral experience (initiating, processing, authorizing, scheduling, and closing referrals) will not be considered.
As a Referral Coordinator, you keep patients moving through their care journey. You own the referral process end‑to‑end—making sure every referral is accurate, authorized, scheduled, and communicated clearly. You’re the connector between patients, providers, and specialists, ensuring seniors get the care they need without delays or confusion.
This is detail‑driven, people‑first work where your organization, communication, and follow‑through directly shape patient outcomes. You’ll report to the Center Manager and support the clinical team, with opportunities to take on more responsibility as we grow.
Location: Brooksville clinic (some local travel may be required to help cover other centers).
Anticipated Clinic Opening: October 1, 2026
We are hiring ahead of go‑live so our new teams are fully trained and ready to deliver exceptional care on day one.
Training & Onboarding: Training will occur at our Hudson and Spring Hill clinics prior to opening.
Office Hours: Monday–Friday, 8am–5pm
This role is best suited for someone who has managed referrals end‑to‑end in a primary care or multi‑specialty clinic.
If most of your experience has been in front desk operations, insurance verification, or general medical administration, this role may not align with your background. We’re looking for someone who has worked directly with providers, specialists, and patients to move referrals through completion.
What You’ll Do
Own the referral, start to finish
- Submit referrals and authorizations with complete, accurate information
- Track approvals, denials, and next steps to keep care moving
- Coordinate records and documentation so specialists have what they need
- Document thoroughly in the EMR and maintain clean, accurate patient files
Keep patients informed and on track
- Schedule specialist appointments and follow up until completion
- Verify insurance and eligibility to prevent delays
- Respond to patient and provider inquiries with concierge‑level support
- Provide clear instructions so patients know exactly what to expect
Be the connector across teams
- Partner with providers to create seamless patient experiences
- Collaborate with clinical staff to keep care coordinated
- Support front office and MA workflows when the clinic needs an extra hand
- Contribute to care team discussions that strengthen patient outcomes
Improve the work over time
- Identify workflow gaps and help refine referral processes
- Maintain a patient‑first mindset while upholding clinic standards
- Embrace a team-first mindset by supporting clinical and front office operations while growing your skills along the way
About You
You bring:
- 3+ years as a referral coordinator or medical assistant, ideally in primary care
- 2+ years managing referrals from primary care to specialists
- Strong communication skills that build trust with patients, providers, and teammates
- The ability to multitask, prioritize, and stay organized in a fast‑paced clinic
- Compassion, professionalism, and a patient‑first mindset
- High attention to detail and commitment to excellence
- Composure and focus when things get busy
- A collaborative spirit and willingness to learn
- Alignment with our core values: Heart, Excellence, Accountability, Resilience, and Teamwork
You stand out if you:
- Are a Certified Medical Assistant (CMA)
- Have experience supporting both front office and clinical workflows
- Are bilingual in English and Spanish
- Proactively identify workflow gaps and help strengthen referral processes
- Bring warmth, clarity, and concierge‑level support to every patient interaction
Why You’ll Love Working Here
Make An Impact Every Day
Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.
Work That Actually Matters
We’re not a volume-driven system, we’re accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.
Build And Grow With Us
We’re building more than a company, we’re building careers. As we expand, you’ll have opportunities to grow your skills and take on new challenges.
Strong, Transparent Compensation & Benefits
- $19-25 per hour, based on experience and qualifications
- Generous annual performance bonus
- Health, dental, and vision insurance
- Paid time off + paid sick time
- 401(k) with company match
We believe in fair, equitable pay that reflects your experience and impact.
Show Us Your Excellence
At Greenbrook Medical, excellence shows up in the details. Your resume is our first opportunity to understand your experience and it also reflects how you communicate, organize information, and approach your work.
Please submit a polished resume that demonstrates professionalism and attention to detail. We consider both what you’ve done and how you present it, including clarity, formatting, grammar, and overall organization.
Need inspiration? This resume template resource offers clean, professional layouts to help you get started:
You’re also welcome to use AI tools to help refine your resume, improve clarity, and ensure your experience is represented professionally.
We look forward to learning more about you and the impact you can make at Greenbrook.
Our Selection Process
Application → Initial interview → Skills/experience interview → Clinic visit + short values interview → References
Equal Employment Opportunity and Commitment to Diversity
At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at [email protected].
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
