Top 2 Service desk analyst ii Jobs in Spring Hill, Tn

Service Desk Analyst II
HCTec —Brentwood, TN
- From $17 an hour
- Full-time
- Software troubleshooting
- Customer service
- Research
- Health savings account
- Health insurance
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Service Desk Analyst II
HCTec —Brentwood, TN
High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred.
From $17 an hour
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Tech Analyst II
OneOncology —Nashville, TN
Determines appropriate technical area or vendor to resolve problems and coordinate with other technical areas as needed. ITIL certifications is a plus.
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IS Customer Service Analyst II - RIS
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Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility,…

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Service Desk Analyst II

HCTec -
Brentwood, TN

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Software troubleshooting
Customer service
Employee relationship building
Windows
High school diploma or GED
Desktop applications
Telecommunications headsets
Cross-functional collaboration
Grammar Experience
Help desk
Mobile devices

Full Job Description

POSITION SUMMARY:

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.

ESSENTIAL FUNCTIONS:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Take phone calls as directed/needed for client SLA's

Interact with customers to provide and process information in response to inquiries, concerns, and requests

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Deliver service and support to end-users, including via remote connection or over the Internet

Research required information using available resources

Follow standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system

Follows proper escalation procedures as defined by management

Ensure customers receive prompt, accurate and courteous service

Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required.

High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience

Current valid State Drivers’ License

Proper phone etiquette and effective listening skills

Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar

Knowledge of customer service principles and practices

Medical/clinical terminology is preferred, but not required

Must be able to sit for long periods of time

Position requires use of headset/microphone

Experience supporting software computer applications and equipment from a helpdesk environment

Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

Experience with mobile device support (iPhone, Android, Windows Mobile)

Must be a team player and build good working relationships across all functions

Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

Need to be flexible, adaptable, and possess creative problem-solving skills

INDCORP

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

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Service Desk Analyst II

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