Top 27 Customer service manager Jobs in Spring Hill Tn

Operations Manager, Customer Solutions Center
Tractor Supply Company —Brentwood, TN
- Part-time
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
6d
Associate Service Manager
Tesla —Franklin, TN
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Service Account Manager
Resource Label Group —Franklin, TN
- Sales
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Customer Service and Outbound Sales Manager
CBC Group Inc —Lewisburg, TN
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- 401(k)
Quick Apply
HR Service Center Manager
Delek US —Brentwood, TN
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- 401(k) matching
Senior Manager, Claims Workforce Management, Meritain TPA
CVS Health —Franklin, TN
- $67,900 - $199,144 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Director, Client Success - Revenue Cycle - Northeast Territory
EnableComp —Franklin, TN
- Remote
- 7 years
- Microsoft Excel
- Microsoft Outlook
Quick Apply
PT Customer Service Leader
Food Lion —Columbia, TN
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
Customer Accounts Manager
Aaron's —Columbia, TN
- $14.00 - $14.75 an hour
- Full-time
- 18 years or older
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
8d
Customer Service - Self Storage Manager
Public Storage —Franklin, TN
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Quality Assurance Team Lead, Member Services
Navitus Health Solutions, LLC —Brentwood, TN
- Full-time
- High school diploma or GED
- Training & development
- Senior level
9d
Lead Customer Service Associate
Maddy's Playhouse —Spring Hill, TN
- $15 - $16 an hour
- Part-time
- Background check
- Serving
- 18 years or older
Quick Apply
2d
Senior Client Manager
Gallagher Benefit Services —Brentwood, TN
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Mgr, Inside Sales
SPX —Franklin, TN
- 5 years
- Office
- Supervising experience
- Tuition reimbursement
Client Support Project Manager - Nashville
CBI —Nashville, TN
- Full-time
- Mid-level
- Office
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
Customer Experience Supervisor I - Cool Sprgs Galleria
JCPenney —Franklin, TN
- $21.00 - $26.25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Manager Client Experience
GEODIS Logistics LLC —Brentwood, TN
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
12d
Client Care Account Manager
OMNICOMMANDER INC —Brentwood, TN
- Full-time
- Marketing
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Sr. Director, IKC ConnectX Operations
DAVITA —Brentwood, TN
- $129,000 - $205,000 a year
- Full-time
- Training & development
- Senior level
- Leadership
- Health insurance
- Dental insurance
5d
Customer Service Manager - State Farm Agent Team Member
Nathan Turbeville - State Farm Agent —Nolensville, TN
- $50,000 - $70,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid holidays
- 401(k)
Quick Apply

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customer service manager jobs near spring hill tn

Operations Manager, Customer Solutions Center

Tractor Supply Company -
Brentwood, TN

Apply Now

Job Details

Part-time | Full-time
6 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Coaching
Performance Reporting
Team development
Professional development support
Team training
Mentoring
Management reporting
Telephone systems
Call center management

Full Job Description

Overall Job Summary

This position is responsible for leading the department's administrative, shared support, and project management responsibilities for the Customer Solutions Center. The Operations Manager is responsible for the knowledge acquisition, supporting digital contact channels to include email and social media, escalation management and Team Member support, and all project management and back-office functions necessary to provide our customers and Team Members with a Legendary Experience. These responsibilities ensure that all Customer Solutions Center Team Members are prepared and effective in delivering their growing job responsibilities while supporting the CSC across all specialty lines of business.

Essential Duties and Responsibilities (Min 5%)
Responsible for leading all specialized support channels to include Delivery Support, Digital Contact Channels, Customer Escalations, and Backoffice functions such as Business Accounts, Tax Exempt, and associated administrative support responsibilities.
Manage operational costs monitoring labor costs and resource utilization to ensure the center operates within budget.
Oversees project management and process implementations for the Customer Solutions Center and acts as the primary point of contact for all IT initiatives that are related to the success and growth of the Customer Solutions Center.
Provides insight and direction for the Customer Solutions Center’s strategic technology vision and process improvement opportunities utilizing cross-channel aggregated data.
Mentor the department's team members to allow successful career planning and company growth. Develop the administrative team for consistent team coverage; cross-train team members throughout the department to avoid lack of service or single points of failure.
Identify process improvement opportunities to increase the Customer Solutions Center team members' exceptional service and assistance to customers.
Act as a liaison for the Customer Solutions Center to business partners across the organization and provide insight and direction for projects and initiatives that impact the CSC and the customer experience.
Partner with CSC Director, CSC Training and Performance Manager and others to resolve all issues that require intervention beyond the CSC administration team.
Handle crisis and escalated situations such as system outages, customer complaints and volume spikes to stabilize operations while educating leadership on managing these situations.
Ensures Legendary Customer Experience is met during customer contacts through completion of routine contact monitoring while documenting performance and behavioral gaps intended to provide actionable feedback and insights for CSC Leadership to use during performance coaching sessions.
Required Qualifications

Experience:
4-6 years of previous management and retail experience preferred. Store operations, contact center, and customer service experience required.
Must demonstrate a clear understanding and appreciation of key Contact Center concepts and practices, including: use of systems, call routing, contact channels, types of customer transactions/interactions, workforce management, reporting, performance measurements, quality initiatives, coaching and mentoring, career path, staff development, and the unique demands of frontline staff.

Education: Bachelor’s Degree

Any suitable combination of education and experience will be considered.

Professional Certifications: None

Preferred knowledge, skills or abilities
Ability to lead and effectively communicate with a team comprised of varying levels of responsibility.
Demonstrate strong communication, leadership, analytical, interpersonal, and team building skills.
Ability and proficiency in Microsoft Office products.
Self-motivated, work with a sense of urgency, and prioritize tasks in a high energy environment.
Display a detail-oriented approach to work.
Ability to positively handle conflicts with both internal and external customers as well as team members of varying levels of responsibility.
Possess a leadership philosophy that supports the team who in turn serves the internal and external customer.
Possess a thorough working knowledge of company and store policies and procedures, processes, operations, product, and communication protocols.
Working Conditions
Normal office working conditions
Physical Requirements
Sitting
Standing (not walking)
Walking
Lifting up to 10 pounds
Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal

CONNECTION

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

Nearest Major Market: Nashville

Apply Now

Refine Your Search

customer service manager jobs in spring hill tn

Operations Manager, Customer Solutions Center

Associate Service Manager

Customer Service Account Manager

Customer Service and Outbound Sales Manager

HR Service Center Manager

Senior Manager, Claims Workforce Management, Meritain TPA

Director, Client Success - Revenue Cycle - Northeast Territory

PT Customer Service Leader

Customer Accounts Manager

Customer Service - Self Storage Manager

Quality Assurance Team Lead, Member Services

Lead Customer Service Associate

Senior Client Manager

Mgr, Inside Sales

Client Support Project Manager - Nashville

Customer Experience Supervisor I - Cool Sprgs Galleria

Manager Client Experience

Client Care Account Manager

Sr. Director, IKC ConnectX Operations

Customer Service Manager - State Farm Agent Team Member

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