Top 45 It technician Jobs in Spring Hill Tn

Service Desk Analyst II - 2nd Shift
HCTec —Brentwood, TN
- From $17 an hour
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Specialist (Tier 1 )
ATEC, Inc. —Spring Hill, TN
- $60,000 - $85,000 a year
- Full-time
- Software troubleshooting
- 5 years
- English
- Paid time off
Quick Apply
7d
IT Support Technician
Atmos Energy —Franklin, TN
- Full-time
- Computer literacy
- Mid-level
- Office
IT User Support Representative
Tennessee Orthopaedic Alliance —Columbia, TN
- HIPAA
- Mid-level
- Office
- Profit sharing
- Health insurance
IT Support Technician
Truxton —Nashville, TN
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
9d
IT Support Specialist
LOGO BRANDS INC —Franklin, TN
- $50,000 - $60,000 a year
- Monday to Friday
- Computer science
- Azure
- Computer Science
Quick Apply
2d
IT Services Support Technician
OMNIA Partners —Franklin, TN
- Full-time
- Microsoft Outlook
- Computer Science
- Office
Quick Apply
8d
IT Support Technician
IVX Health —Brentwood, TN
- Hybrid work
- Computer Science
- HIPAA
- Mid-level
- Continuing education credits
- Health savings account
IT Tech Support -- Senior
Apolent Corporation —Brentwood, TN
- 5 years
- Senior level
Help Desk Analyst - Franklin, OH
Software Technology Inc —Franklin, TN
- Mid-level
- Windows
- Travel
Quick Apply
IT Support Engineer
ClearBalance HealthCare —Franklin, TN
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
Associate Applications Analyst
Spero Health, INC. —Brentwood, TN
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
9d
End-User Support Technician
Stewart Title Guaranty Company —Brentwood, TN
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Information Technology Specialist - Evening Shift
IntellaTriage —Brentwood, TN
- Full-time
- Office
- In-person
- Communication skills
Quick Apply
13d
EJ Application Support Representative
Tyler Technologies —Brentwood, TN
- $52,000 - $68,500 a year
- 5 years
- DevOps
- SQL
Quick Apply
Tech Support Specialist
Pride Sports —Brentwood, TN
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
Quick Apply
Senior Service Desk Technician
SALT Dental Partners —Franklin, TN
- From $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
Technical Support Representative
United Communications —Chapel Hill, TN
- Full-time
- Computer Science
- Mid-level
- Driver's License
- 401(k) matching
Quick Apply
6d
Internal Support Agent, Help Desk, VPC (Part Time)
Tractor Supply Company —Brentwood, TN
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
3d
IT Systems Administrator/Field Engineer
Enable Resource Group LLC —Brentwood, TN
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Paid time off
Quick Apply

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it technician jobs near spring hill tn

Service Desk Analyst II - 2nd Shift

HCTec -
Brentwood, TN

Quick Apply

Job Details

Part-time | Full-time
From $17 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Customer service
Employee relationship building
Windows
High school diploma or GED
Driver's License
Desktop applications
Telecommunications headsets
Cross-functional collaboration
Citrix
Mobile devices

Full Job Description

POSITION SUMMARY:

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.

ESSENTIAL FUNCTIONS:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Take phone calls as directed/needed for client SLA's

Interact with customers to provide and process information in response to inquiries, concerns, and requests

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Deliver service and support to end-users, including via remote connection or over the Internet

Research required information using available resources

Follow standard processes and procedures

Accurately process and record call transactions using a computer and designated tracking software

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with system information, changes and updates

Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system

Follows proper escalation procedures as defined by management

Ensure customers receive prompt, accurate and courteous service

Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required.

High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred

Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience

Current valid State Drivers’ License

Proper phone etiquette and effective listening skills

Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar

Knowledge of customer service principles and practices

Medical/clinical terminology is preferred, but not required

Must be able to sit for long periods of time

Position requires use of headset/microphone

Experience supporting software computer applications and equipment from a helpdesk environment

Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

Experience with mobile device support (iPhone, Android, Windows Mobile)

Must be a team player and build good working relationships across all functions

Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

Need to be flexible, adaptable, and possess creative problem-solving skills

INDCORP

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Ability to Commute:

Brentwood, TN (Required)

Ability to Relocate:

Brentwood, TN: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

it technician jobs in spring hill tn

Service Desk Analyst II - 2nd Shift

IT Help Desk Specialist (Tier 1 )

IT Support Technician

IT User Support Representative

IT Support Technician

IT Support Specialist

IT Services Support Technician

IT Support Technician

IT Tech Support -- Senior

Help Desk Analyst - Franklin, OH

IT Support Engineer

Associate Applications Analyst

End-User Support Technician

Information Technology Specialist - Evening Shift

EJ Application Support Representative

Tech Support Specialist

Senior Service Desk Technician

Technical Support Representative

Internal Support Agent, Help Desk, VPC (Part Time)

IT Systems Administrator/Field Engineer

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