Top 1 Administrative technician Jobs in Spring Lake, Nc

Administrative Technician POS#106000406
Cumberland County, NC —Fayetteville, NC
- $36,025.77 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Paid holidays
- Retirement plan
23h

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Administrative Technician POS#106000406
Cumberland County, NC —Fayetteville, NC
Provides front-office and reception coverage by greeting visitors, determining the purpose of their visit, and directing them to the appropriate service area or…
$36,025.77 a year
23h

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Administrative Technician POS#106000406

Cumberland County, NC -
Fayetteville, NC

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Job Details

Full-time
$36,025.77 a year
23 hours ago

Benefits

Paid holidays
Retirement plan

Qualifications

Employee relationship building
Quality data entry
Customer data entry

Full Job Description

Position Overview

Come join our team as a vital member of the Child Support Department, where your work helps keep essential services running smoothly for families in our community. In this fast-paced and highly collaborative environment, you’ll provide key administrative support that enhances the efficiency and professionalism of daily operations. From front-office and call center assistance to mailroom coordination and managing the department switchboard, you’ll play a central role in keeping communication and workflow organized. You will also prepare correspondence, reports, and official records while maintaining files and ledgers with accuracy and care. This is the perfect opportunity for someone who is detail-oriented, adaptable, and thrives in a public-facing setting. If you're ready to make a meaningful impact each day, we’d love to have you on our team!

Examples of Duties

Performs call-center duties by navigating the Automated Case Tracking System (ACTS) to respond to inquiries and complete authorized child-support functions, including address updates.
Manages telephone conversations while accurately entering case notes, retrieving information, and updating electronic records.
Answers departmental telephone calls, provides general program information within the scope of the position, and routes inquiries to the appropriate staff member.
Provides front-office and reception coverage by greeting visitors, determining the purpose of their visit, and directing them to the appropriate service area or representative.
Takes and relays messages accurately and maintains awareness of staff availability to support effective communication and customer service.
Maintains manual and electronic appointment logs and assists with coordinating scheduled visits.
Receives and records payments for applications and DNA testing and reconciles daily funds with receipts in accordance with established procedures.
Supports facility operations by submitting and monitoring work orders for repairs and maintenance needs.
Monitors incoming and outgoing mail, correspondence, and packages to ensure timely processing, distribution, and delivery.
Collaborates with the administrative team to prepare correspondence, reports, and other materials and assists with establishing and maintaining files, ledgers, and departmental records.

Minimum Qualifications

High school diploma or GED and six (6) months of experience as an office assistant, secretarial, or records processor; or an equivalent combination of education and experience.

Management Preferences: One (1) year of Child Support experience directly dealing with external customers and/or call center experience

Necessary additional requirements:

Successful completion of Customer Service, Spelling, and Data Entry tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.

Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox.

Knowledge, Skills and Abilities

Knowledge of standard office practices, procedures, and administrative processes
Knowledge of basic arithmetic, bookkeeping principles, grammar, vocabulary, and spelling
Skills in communicating clearly and professionally in person and by telephone
Skills in gathering, providing, and explaining basic information related to departmental programs and services
Skills in operating computers, copiers, fax machines, and other office equipment and technology required for the position
Skills in recording financial transactions, verifying information, and accurately balancing figures
Skills in compiling and organizing information, records, reports, and files according to established procedures
Ability to exercise sound judgment when organizing assignments and establishing work priorities
Ability to meet strict deadlines associated with payroll and other time-sensitive responsibilities
Ability to establish and maintain effective working relationships with supervisors, employees, and members of the public

Conditions of Employment:

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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administrative technician jobs in spring lake, nc

Administrative Technician POS#106000406

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